I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more
Company replied
Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more
Company replied
If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more
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Company details
About Credit Canada
Written by the company
For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.
Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.
Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.
Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.
Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.
Contact info
90 Sheppard Ave East, Suite 304, M2N3A1, Toronto, Canada
- 18002672272
- info@creditcanada.com
- creditcanada.com
4.9
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brandon Thonson is absolutely…
Brandon Thonson is absolutely incredible and was very helpful. Although we couldnt do much right now, I will highly recommend him to others
16 December 2025
Reply from Credit Canada
Hi Tabetha, thank you for your thoughtful review! We’re grateful for the chance to support you and honored to know our work made a difference.
I had a great talk with Cathy
I had a great talk with Cathy, she was being really helpful on my situation and took care of my personal issue. Thank you so much!
12 December 2025
Reply from Credit Canada
Hi William, thank you for the amazing review! We’ll make sure to pass this along to Cathy. She would be so encouraged by your kind words.
Very helpful
Cathy was wonderful. She really gave me guidance and answered all of my questions without hesitation.
3 December 2025
Reply from Credit Canada
Hi Baily, thank you for your thoughtful review! We’re grateful for the chance to support you and honored to know our work made a difference.
⭐⭐⭐⭐⭐ Excellent Support from Brandon…
⭐⭐⭐⭐⭐ Excellent Support from Brandon Thonson
I am truly grateful for the support I received from Brandon Thonson at Credit Canada. He was incredibly helpful and patient, and he took the time to answer all of my questions clearly. Brandon made sure I fully understood and felt confident with his suggestions before moving forward.
He is a very cooperative, supportive, and knowledgeable counsellor. He listened to me carefully, guided me with compassion, and helped me feel more hopeful during a very stressful time.
Thank you, Brandon, for your professionalism and genuine care. I highly recommend him to anyone needing financial guidance!!
3 December 2025
Reply from Credit Canada
Hi Ala, thank you for the 5 stars and for your thoughtful words. Supporting our clients on their path to financial wellness is what drives us every day, and knowing that we made a positive impact for you makes all the difference. We’ll keep striving to deliver the same level of care and support to every person we serve.
Helpful. Informative and Understanding.
Was a great help. Down to the information and letting me know, keeping me informed and up to date. Doing a proper breakdown and explaining the breakdown very clearly. Was Helpful. Informative, and was clear to Understand.
2 December 2025
Reply from Credit Canada
Hi El, we’re so glad your experience was positive. Our mission is only possible because of the trust of clients like you. Thank you for allowing us to walk alongside you on your journey.
Amazing compassionate staff
Brandon is an amazing counsellor. He has so much knowledge to share and does so in a way that shows how compassionate and empathetic he is towards the people he helps. Making people feel relieved when facing the daunting realities of debt is such a gift. Thank you.
2 December 2025
Reply from Credit Canada
Hi KB, thank you for taking the time to leave us a 5-star review. Your feedback is truly appreciated, and we’re glad to know our support made a difference.
Reply from Credit Canada
Hi Kim, we’re so glad you had a positive experience. Thanks for sharing your feedback!
Great company
Great company, if you’re in need of help with a sticky financial situation. Before you go giving up give them a chance to try and help. I was contemplating bankruptcy. And they helped me see there is a light at the end of the tunnel. Thanks again credit counselling Canada. 😊
27 November 2025
Reply from Credit Canada
Hi Holly, your words mean more than you know. At Credit Canada, we strive to provide not just solutions but also hope and encouragement. Reviews like yours affirm that we’re making a real difference.
Great service with genuine and compassionate advisors
Doris was wonderful to work with. She provided me with all of my options and explained them in great detail and how they would impact me. We found a great option that gets me moving in a positive direction and I couldn't be anymore thankful for her. I feel like a weight has been lifted on my chest and I can finally breathe. Thank you so much Doris.
27 November 2025
Unprompted review
Reply from Credit Canada
Hi David, thank you for such a kind review. We’re grateful you took the time to share your experience. Knowing that our work has helped in a meaningful way encourages us to keep striving toward our mission of supporting individuals through their debt-free journey.
I felt like I was talking to a friend
I felt like I was talking to a friend, they listened to me ramble about my debts and whatnots and gave me a solution
18 November 2025
Reply from Credit Canada
Hi Tyreke, thank you for your thoughtful review! We’re grateful for the chance to support you and honoured to know our work made a difference.
Really great and explained it in a way…
Really great and explained it in a way I understand
13 November 2025
Reply from Credit Canada
Hi Alissa, thank you for the 5-star review! We truly appreciate your support.
Brandon Thonson was so helpful
Brandon Thonson was so helpful, kind and nonjudgmental. He explained my situation to me well and really heard me out and gave me options. I appreciated his kindness and his ability to see a way out of my situation when I felt I couldn’t. Thank you Brandon!
18 November 2025
Reply from Credit Canada
Hi Sierra, your review truly touched us. We’re so glad our services made a difference for you, and we’re inspired by your journey. Feedback like this keeps our team motivated and reminds us of the importance of compassion, guidance, and support every step of the way
i have very little knowledge about all…
i have very little knowledge about all this stuff and this company made me feel very accepted and helped with every question and then on top of that got me into the program best suited for my situation i could not be more amazed and thankful
12 November 2025
Reply from Credit Canada
Hi Ryan, thank you for your thoughtful review! We’re grateful for the chance to support you and honoured to know our work made a difference.
Great help
I was greeted by Brandon and he was great help, he explained my options and answered all my questions, very understanding and pleasant to talk to.
12 November 2025
Reply from Credit Canada
Hi Mohammed, thank you for your thoughtful review! We’re grateful for the chance to support you and honoured to know our work made a difference.
Saj was so helpful
Saj was so helpful, not only efficient but was very empathetic and supportive of my situation. I would recommend this company 11/10. Please if you are struggling with debt and need relief, call this company. If it weren't for my phone call today, I wouldn't feel this relieved! Thank you so much!
12 November 2025
Reply from Credit Canada
Hi Natalie, thank you for sharing your positive experience! Every review we receive helps us grow stronger as a team and more dedicated to our mission. We’re honoured to be part of your journey, and we appreciate your support in spreading awareness of the services available to others who may need them.
Initial Phone Experience
Thank you for creating a safe, open and welcoming platform to make a call that I had been dreading for months. Brandon T was patient, empathetic and solution focus in helping me navigate the next steps to getting on top of my debt, very excited for what’s to come. Many many thanks.
9 November 2025
Reply from Credit Canada
KW, thank you for sharing your positive experience! Every review we receive helps us grow stronger as a team and more dedicated to our mission. We’re honoured to be part of your journey, and we appreciate your support in spreading awareness of the services available to others who may need them.
Kathy was a great person!
Kathy was a great person to deal with. Non-judgemental and very professional.
29 years of service and she doesn't show a bit of annoyance with questions or being asked to repeat things.
Thank you!!
7 November 2025
Reply from Credit Canada
Hi Laura, your review made Cathy's day! We’re so glad her support could help, and we’ll continue working hard for every client who comes our way.
This is the service you need!
If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was not even a hint of judgement in the process. 10/10, wonderful work you're doing.
6 November 2025
Unprompted review
Reply from Credit Canada
Hi Miranda, thanks so much for your 5-star review! We’ll be sure to share your feedback with our team—they work hard every day, and encouragement like this means the world.
Thorough and kind
Saj was understanding, non judgemental, and very thorough in explaining the process. It was easier than I had expected, and I appreciate the attention to detail and transparency during the process.
4 November 2025
Reply from Credit Canada
Hi Amanda, we’re thrilled to hear about your positive experience. Thank you for trusting us and for helping us spread the word about our services.
Debt consolidation
Brandon thomson helped me out a lot with my file and gave me the advice that i needed. Also got me a good rate for debt consolidation
31 October 2025
Reply from Credit Canada
Thanks so much for your 5-star review! We’ll be sure to share your feedback with Brandon. His hard work every day, and encouragement like this means the world.
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