I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more
Company replied
Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more
Company replied
If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more
Company replied
Company details
About Credit Canada
Written by the company
For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.
Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.
Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.
Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.
Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.
Contact info
90 Sheppard Ave East, Suite 304, M2N3A1, Toronto, Canada
- 18002672272
- info@creditcanada.com
- creditcanada.com
4.9
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful. Cathy gave me some great advice on how to settle my debt that I very much appreciate.
21 October 2025
Reply from Credit Canada
Hi Alison, thanks so much for taking the time to leave us a review. Your feedback fuels our passion to keep serving the community with heart and purpose.
Credit Canada is a great service
Brendon explained the process clearly and responded to all my questions clearly and concisely.
I was very embarrassed when I first made the call, but Brendon helped me feel comfortable with my situation. He is an asset to your company.
It was very reassuring that help is available and the variety of services that are available.
17 October 2025
Reply from Credit Canada
Hi Sandra, thank you for the amazing review! We’ll make sure to pass this along to Brandon; he’ll be so encouraged by your kind words.
Reply from Credit Canada
Hi Andy, thank you for the 5-star review! We truly appreciate your support.
Respect & Dignity
Financial problems are very stressful, and it was nice to speak to a counsellor (Brandon) who was both respectful and personable, and presenting a plan to move forward.
14 October 2025
Reply from Credit Canada
Hi Robert, thank you for taking the time to leave us a 5-star review. Your feedback is truly appreciated, and we’re glad to know our support made a difference.
Great compassionate advice!
I spoke with Cathy about my financial situation and got sound advice. She also provided detailed answers to my inquiries. I couldn't recommend Credit Canada more!
4 October 2025
Reply from Credit Canada
Hi Susan, we’re thrilled to hear about your positive experience. Thank you for trusting us and for helping us spread the word about our services.
Reply from Credit Canada
Hi Mohammed, thank you for the 5-star review! We truly appreciate your support.
Excellent service
Brandon was such a pleasure to deal with. He was extremely helpful and made the process so easy. He answered any questions I had and went into detail on the entire process.
19 September 2025
Reply from Credit Canada
Hi Natalie, thank you for taking the time to leave us a 5-star review. Your feedback is truly appreciated, and we’re glad to know our support made a difference.
Cathy made my experience amazing
Cathy made my experience amazing! She helped me understand everything and has been so helpful!
18 September 2025
Reply from Credit Canada
We’re thrilled to hear about your positive experience. Thank you for trusting us and for helping us spread the word about our services.
Saj is great & very helpful
Kind, supportive, very helpful
Thanks for helping us consolidate and move toward a debt free future
17 September 2025
Reply from Credit Canada
We’re so glad your experience was positive. Our mission is only possible because of the trust of clients like you. Thank you for allowing us to walk alongside you on your journey.
I worked with Cathy
I worked with Cathy, and she was very patient and understanding. As a mom we have limited free time, so she was able to help me get started and set up easily while my kids played.
16 September 2025
Reply from Credit Canada
Hi Sydney, your review made our day! We’re so glad our support could help, and we’ll continue working hard for every client who comes our way. Especially, for our busy moms...
Brandon was more the understanding and…
Brandon was more the understanding and considerate with the situation I was going through. Very empathetic and helpful with information so I could understand my best options I would give him 10 stars out of 5
4 September 2025
Reply from Credit Canada
Taylor, thank you so much for the 10-star review! We’re truly grateful for your support and kind words. It means a lot to know that our efforts are making a positive impact. Encouragement like yours keeps our team motivated and focused on helping those who need us most
I spoke with Brandon which was amazing…
I spoke with Brandon which was amazing to deal with. Very knowledgeable, very clear and very professional. Thank you so much and keep up the great work!!
2 September 2025
Reply from Credit Canada
Hi Jeremie, thank you so much for your kind words and 5-star review! We’re grateful for your support and happy to know our work is making a difference.
5star for Brandon’s service
5star for Brandons service; he was so understanding, wide, clear explanation, have the answers to all questions even the silly once that worries me and especially He empathize on the current situation of the client. huge thanks! 😇
8 August 2025
Reply from Credit Canada
Thank you so much for your kind words and 5-star review! We’re grateful for your support and happy to know our work is making a difference.
Complete and concise answers to my…
Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any more questions. Very professional and personable, what a relief 😊. I highly recommend anyone facing a legal delimema or overwhelmed with legal jargon and not knowing what to do to consult these people first. Excellent resource!
8 August 2025
Reply from Credit Canada
Hi Brian, thank you for your wonderful review. We're so glad we could support you during a challenging time. Your feedback motivates us to continue serving others with compassion and care.
Saj is a great person
Saj is a great person. He has amazing people skills and makes it very easy to talk to him. Thanks Saj
7 August 2025
Reply from Credit Canada
Hi Michael, we’re incredibly thankful for your support and kind feedback. Every comment like yours reminds us why this work matters.
Highly recommend!
Great experience! They were friendly, professional and answered all of my (many) questions!
31 July 2025
Reply from Credit Canada
Hi Amanda, it means so much to hear that you had a great experience. Your support helps us continue to reach more people in need.
Above and beyond
What made my experience so impactful was how thorough and clear Saj spoke about credit and debt. He made it clear to me what my situation could be and where I fit into the big picture. He made sure I was heard and even took the time to relate to my situation with an experience he had, this was outstanding in my eyes and I would rate Saj’s work today at the highest of levels.
21 July 2025
Reply from Credit Canada
Hi Nick, thank you so much for the 5-star review! We’re truly grateful for your support and kind words. It means a lot to know that our efforts are making a positive impact. Encouragement like yours keeps our team motivated and focused on helping those who need us most.
Reply from Credit Canada
Thank you for your support! Your 5-star review helps raise awareness and reinforces the importance of the work we do every day.
The person I spoke with did a careful…
The person I spoke with did a careful and simplified information of what my options were
3 July 2025
Reply from Credit Canada
Thank you for your thoughtful review! Every bit of positive feedback reminds us why we do this work. Your words inspire our team to continue helping those who need it most.
Great experience
Great experience with Saj. Very helpful and gave me a lot of useful information and tips. Highly recommend going with Credit Canada.
30 June 2025
Reply from Credit Canada
Hi Kathleen, thank you for taking the time to share your review with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.