Creditfix Reviews 

44,045
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,775 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, politeness, and dedication, often highlighting their ability to explain complex information clearly and make stressful situations feel manageable. The customer service is frequently described as excellent, with many appreciating the quick, efficient, and understanding support received from various representatives. People generally find the overall service to be fantastic, providing professional support and making them feel supported during difficult times, with many expressing gratitude for the help received throughout their process. However, some people were dissatisfied with the communication and contact process, citing issues like unanswered emails, lack of phone calls, and general unresponsiveness, leading to stress and delays in receiving completion certificates. A few other people also felt that the service was poor, experiencing difficulties with payment plans, unexpected increases in monthly payments, and demands for additional funds, which made them question the initial terms of their agreements.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as helpful, friendly, and... See more

Customer service

Users describe overwhelmingly positive interactions with customer service, highlighting agents' helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as amazing, outstanding, and 5-star,... See more

Payment

People report positive experiences with payment, often praising the helpfulness and understanding of staff... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising helpful and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Soorakshana Bagolah from Mauritius is amazing, im lost for words by this woman truly, i pray you have a happy long life. She pays close attention to detail and really goes the extra step so you ful... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service has always been provided by the staff at creditfix . My most recent conversation with Ruth Sefali was very pleasant, she did an excellent job of explaining how the closu... See more

Company replied

Rated 5 out of 5 stars

Had to call up regarding a missed call today, got put through to Jayshree Ramkhelawon, she was very helpful and solved my query very quickly the customer service when I’ve called has been brilliant. C... See more

Company replied

Rated 5 out of 5 stars

I recently spoke with Trevor and although my request was a bit unusual, he couldn’t have been more helpful. I’m in the process of buying my dream home a few years after completing my IVA, and I... See more

Company replied


Company details

  1. Insolvency service
  2. Credit Counselling Service
  3. Debt relief service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(44,045)

3,558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks and very nice service and good…

Thanks and very nice service and good explanation

22 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Thank you very Trevor for helping

Thank you very Trevor for helping, assisting and sorting my queries re the correspondence I received from the creditor. He reassured me to check and sort it with the company. Much appreciated for your unwavering support and assistance. All the best Trevor God Bless

22 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I nursed my wonderful husband until he…

I nursed my wonderful husband until he passed away, we went from 2 incomes down to none and after he passed I was in a terrible state and in debt. Your wonderful team gave a light and a way out, I am so grateful, everyone has been so lovely, kind and supportive, so again thank you, my last contact was with Ruth Sefali and she was also a delight

22 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Ishitah jeebun was fantastic so clear…

Ishitah jeebun was fantastic so clear on helping me with the completion of my final process of my final payment.I can honestly say what a fantastic iva creditfix helped me with a big weight off my shoulders if you want a great iva I suggest creditfix they will help with a payment break if you have a genuine expense come up .💯 a fantastic company.

22 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I have just spoken to Sharvam Bhurosy

I have just spoken to Sharvam Bhurosy, he was very helpful and sorted out my querie straight away and gave me all the information I needed. He was very professional and he is a credit to CreditFix. Thank you

22 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I called customer service for some…

I called customer service for some documents and Vidhee Boyjoo, was very helpful with my request thank you

22 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

The whole process was so easy and…

The whole process was so easy and straight forward, I put off doing this for too many years but I'm glad I eventually did it . Everyone at Creditfix was always so helpful so after 5 years we feel free from debt for once . It also makes you realise how easy you can manage without credit , no more for me now , I've learned to save for what I need . Great job guys

22 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Another great customer advisor

Another great customer advisor, Lavish. Helped alot with my review thanks again.

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Fantastic help and support

Fantastic help and support, sorted my issues quickly and efficiently. Highly recommend this company. I needed a new car and no issues what so ever to do it

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

, Ishitah Jeebun was professional and…

, Ishitah Jeebun was professional and actually made me feel proud to have completed my IVA. She explained everything in detail and assured me at the same time. Very happy with the level of service. CREDITFIX took over from my original IVA specialists and it was a smooth process.

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Dear Sharvam Bhurosy

Dear Sharvam Bhurosy, thank you for understanding the importance of my call and addressing my concerns immediately provided me with the document I needed. My pleasure

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Brilliant customer service

I spoke with a lady called SOOVIDHA, she was really helpful and was really nice. I was able to sort out what I was requesting with ease so thankyou very much

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 4 out of 5 stars

Thanks for taking my query and add…

Thanks for taking my query and add PayPal to my IVA through the customer agen Urvashi. Thanks

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Just had a phone call with Ishitah…

Just had a phone call with Ishitah Jeebun and she couldn’t have been more helpful! Took all my details quickly and efficiently to process my refund. Great service

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Cedit fix is brill they helpt me a lot

Cedit fix is brill they helpt me a lot. But thankfully l got a remorgate. And l psyed all my dept off. For me so lm dept free. Well happy. Thank yi cedit fix.

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I have been really anxious during my…

I have been really anxious during my whole experience with CreditFix but they always reassure me every time. I just had a phone call with Soovidha and she put my mind at rest, took time to answer my questions and was generally just lovely to speak to.

19 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Paul is great :)

Spoke with Paul Breslin this evening regarding changing my DD and Payment Date. Was a great help and very friendly throughout. A credit to the team, thanks again!

18 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Excellent experience

Had a great experience Vidhee very helpful and couldnt have asked for better service

18 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I have just spoken with Piyush today

I have just spoken with Piyush today, he was extremely helpful with what I needed and it was a pleasure speaking with him

Thanks Piyush your a credit to the company

18 June 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

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