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Credit Genie Reviews 

700
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the app user-friendly and the service reliable, appreciating the straightforward process for obtaining quick cash advances. Many highlight the ease of application and the speed of receiving funds, making it a helpful resource during financial needs. However, some customers also noted significant dissatisfaction with customer service, reporting unhelpful responses and difficulty reaching support. Some people were dissatisfied with unexpected charges, including membership fees, and issues with payment processing delays or discrepancies in deductions. Additionally, a few users experienced problems with the app's functionality, such as errors, accounts not updating, or being locked out after requesting an advance.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with many reporting unauthorized and double charges,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use, simple, and... See more

Application

People report ambiguous experiences with the app, with some finding it to be a great service and easy to use... See more

Service

Customers consistently note positive experiences with service, often describing it as a lifesaver that helps... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the service as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great service its a great app the change date needs to be improved where you can actually change it but other than that its great

Company replied

Rated 4 out of 5 stars

This is a great site to get extra money in between pay periods. I am sure it is my fault, but I had thought this was an auto pay when my paycheck came in. It was not. You have to actually pay it back... See more

Company replied

Rated 4 out of 5 stars

always there when I need that extra boost. would be nice to increase the limit for users who have good history... thanks! -Michelle Leon

Company replied

Rated 4 out of 5 stars

I would give Credit Genie 5 stars, but their website is a bit quirky. It's a good alternate cash advance site when you need funds.

Company replied


Company details

  1. Alternative Financial Services

Written by the company

Improve your financial health with breakthrough financial tools and services from Credit Genie. GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check. OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees. TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your finances Manage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.


Contact info

3.6

Average

TrustScore 3.5 out of 5

700 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(700)

401 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst worst worst app EVER!

Worst worst worst app EVER!! I downloaded it and as I was waiting for my “cash boost” my account got permanently blocked for no damn reason. Like I had just opened this damn account and had just started it and they permanently blocked my account and when I tried to talk to a support member I couldn’t even do that. What a joke! It was just a horrible experience and I would not suggest this app to ANYONE! This app or Tilt or klover. Theyre all crappy cash advance apps. Now Cleo and Dave and Grant, those ones are really great Especially Cleo!

4 May 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry your new account was permanently blocked without clear info and support wasn’t helpful—that’s frustrating. Please contact us at support.creditgenie.com so we can investigate and assist you directly. We're here to help.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

I love them!

I love them!! They helped a lot and when a few things in my life didn't go as planned they helped me with that as well, so I recommend them highly, they're pretty awesome! Such amazing customer service 🥰 Thank you Credit Genie!

3 May 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you through tough times. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

I've been locked out of my account for…

I've been locked out of my account for 6 months I have emailed and emailed to try and get the help log it in they will not help me and they've also been rude

3 December 2025
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re really sorry for the experience—that’s not the service we aim to provide. Please update to the latest app version and try again. If you’re still locked out, contact us at support.creditgenie.com so we can restore access and assist you directly.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

The customer service that I was…

The customer service that I was provided you guys said that you guys would do something within 24 hours and unfortunately that did not happen. I had to log mini tickets and to get a response from your customer service staff when they finally got back to me they got back to me with incorrect information. I had to re-explain the situation three or four times and even after the explanation there was no resolved in the matter the issue that I was concerned about still happened and things were pulled out of my account. I believe your company needs to reevaluate the people that are representing your customer service because they are not fulfilling what your statements are saying that you guys will do honoring what you say is what makes your company strong, and unfortunately, the way that things were done and handled with poor communication just tells me that there should not be any business done with this company company should not only focus on getting money from the customers, but also helping them to avoid issues that are started from your company in the first place what I’ve tell anyone to use the services. I absolutely would not if this is the way that’s a company behaves without helping their consumers.

2 May 2026
Credit Genie logo

Reply from Credit Genie

We’re truly sorry for your experience—this isn’t the standard we aim for. Delays, poor communication, and unresolved issues are not acceptable. Please contact us at support.creditgenie.com so we can review your case thoroughly and work to make this right.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

I have had nothing but great…

I have had nothing but great experience. Whenever I need to contact costumer care they are responsive and reliable.

24 April 2026
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Very happy!

Very happy that I get cash when I need it.
Wish it could be alittle more.

1 May 2026
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 2 out of 5 stars

The app is unstable.

The app is unstable.
It is always failing

1 May 2026
Credit Genie logo

Reply from Credit Genie

We’re sorry this has been happening—that’s frustrating. Please make sure you’re on the latest version and try again. If it’s still crashing, contact us at support.creditgenie.com so we can investigate and help resolve this.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Always there when I need them excellent…

Always there when I need them excellent my pass experience and always great to deal with credit genie

29 April 2026
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Credit Genie is all right with me

Credit Genie is all right with me. Although I wish they would implement debit card payments instantly and automatically for when you are paying back a loan. Borrow up 500$ for qualified users . I myself
Usually take 150 or
So in case of a pinch situation. Credit genie is easy to use all
You have to do is connect ur bank. They do charge a nominal feee for instant transfers though

28 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

WATCH YOUR BANK ACCOUNT..

Credit Genie I never signed up for a membership and they are taking money out of my bank account. I just happen to check my account and it was a overdraft on my account for $9.99 I talked to the bank they said Credit Genie have been taking money from my account sense March..These Places are BAD NEWS WATCH YOUR BANK ACCOUNTS

27 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry for the concern. If you don’t recognize these charges, please contact support.creditgenie.com so we can investigate, stop any billing, and help resolve this.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

For me the process of getting my short…

For me the process of getting my short term loan was really easy! And the loan increases as you make your payment. I've only used it twice thus far, but I really appreciate this site.

9 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Easy Process

My experience with Credit Genie has been great. I thought it was going to be a hard process, easy as 123. Very convenient when you need extra cash!!!

24 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

Predator scammers

23 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We understand your concern, but Credit Genie is a legitimate company. If something seems off, please contact us at support.creditgenie.com so we can review your account and help resolve any issues.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

Crap app!! Dishonest, NO support!!

Crap app, basically fraud!!
There are literally 5 to 6 other cash apps.You would be an absolute fool to use this one or klover , they're both bottom of the barrel. App does not function whatsoever. They get you going with an advance and then even after it's paid back, Your account doesn't update, and states , you still owe a payment , even though you can clearly see a deduction from CG, a week earlier in my bank the main issue, is there is absolutely no support. They got an outdated , zendesk ticket platform that, nobody even responds to!! NOBODY!!!
Can't call anybody and nobody responds to the tickets.What kind of bullsht is that!???
It takes a special kind of low life, scumbag to take advantage of people who are in financial distress.
They need to be investigated , shut down and charged criminally. False advertisement, dishonest business practices, and predatory!!!

16 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry for the frustration—this isn’t the experience we want. If your payment shows but hasn’t updated, we can review and fix it. Please contact support.creditgenie.com so we can assist and resolve this.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

They continuously take $9.99 even after…

They continuously take $9.99 even after you cancel your subscription. Now they have my account blocked from me and I Need records of all of my transactions. Our Attorney General will not like how this company strangles your bank account for fees every two weeks. Extremely dissatisfied with these individuals.

22 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry for the frustration. If a bank is still connected, charges may continue until it’s removed. Please contact support.creditgenie.com so we can review your account, stop any further billing, and provide transaction records.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

Paid back advance 6 days ago

Paid back advance 6 days ago. Marked as paid in history but not on homepage. Need to add debit card but site won’t let me and need to change email. Emailed help 20 times and got no real response. But they never miss taking their fee every two weeks. So upset. I turned so many people on to this site and now I’m embarrassed

17 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry for the frustration and delay in support. If your payment shows in history but not homepage, it may still be syncing. Please contact support.creditgenie.com so we can update your account and fix card/email changes.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

Officially rating this app one star

Officially rating this app one star, I always repay my advances and somehow I get a email saying I was sent a mistaken credit and was charged 8 days earlier than what I scheduled for the repayment. The customer service is trash it’s been days with no response. Upsetting because THEY CHARGE YOU EARLY AND CHANGE THE DATES! BEWARE of this company!! Then got the nerve to keep trying to charge my card $9.99 after there’s an apparent error with my account. GTH!!!! CANCELLING immediately!

19 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re really sorry for the frustration—this isn’t the experience we want. Early charges and lack of response are serious concerns. Please contact us at support.creditgenie.com so we can review your account, billing, and resolve this.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Credit Genie is my confidante my go to…

Credit Genie is my confidante my go to and they have been the one to keep my finances going when in need and in dire straight and i really appreciate that and for all they have done with accomadation cash advances.So i would recommend them to any and all who needs a lifting or pickup. So yeah 5***** and way to go Credit Genie

19 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has been your go-to during tough times. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

They take care of you when you’re in a…

They take care of you when you’re in a hardship. Thanks Credit Genie!

16 April 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

I was a little leary cause I deposit my…

I was a little leary cause I deposit my checks my self. Thought I was going to be denied.at first was not much.but since I have been paying back on time.its a little more I can borrow.i really glad they have a feature after awhile you can set your payment date to a little later.THANKS CREDIT GENIE

18 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

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