Creditsafe  Reviews 

3,776
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 443 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being prompt, professional, friendly, and helpful, often highlighting specific individuals for their excellent service. The service is frequently described as excellent, reliable, and efficient, with many appreciating the clear communication and the ability to resolve issues quickly. Reviewers find the platform user-friendly, informative, and easy to navigate, providing valuable data and tools for managing credit checks and company information. However, some customers also noted issues with customer service, mentioning difficulty reaching account managers and feeling that the team was more sales-oriented than service-focused. A few other people also felt that the product was not suitable for their small business or that the credit checks were not as detailed as competitors, leading to dissatisfaction with the value received.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's efficiency,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Product

Customers had positive experiences with the product, often finding it met their needs and was easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Had the need for a reliable credit reference agency for a long time, and have been working with some for equally the same time.. however since we made the switch to Creditsafe UK they have been by a l... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.


Company details

  1. #3 of 7 best companies in Credit reporting agency
  2. #3 of 5 best companies in Credit bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,776)

432 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Evan Jones

Evan was friendly and knowledgeable about the product he was selling to us. He also made the whole process easy to get onboard.

13 March 2026
Rated 5 out of 5 stars

The Customer Care is excellent

The Customer Care is excellent. I have contacted by Dan Hayward 6 months prior the contract expired. Dan is very responsive and helpful, and patient to assist us to get the contract renewed today.

12 March 2026
Rated 3 out of 5 stars

It is unclear of what is included in the package

I was disappointed with the information that I was given before signing up. They want to charge for the things I was shown as add-on services, even though I was not told in the demonstration that they would not be included in the price I paid. Some of the information mentioned was not accurate.

19 February 2026
Rated 5 out of 5 stars

It has been a calm experience

It has been a calm experience, Kieran is knowledgeable and was there for us every step of the way, and now we are on board. The product is good value for money and gives a better service and functionality than other market leaders

10 March 2026
Rated 5 out of 5 stars

Fabulous introduction, excited to use it more.

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session with Mia, they have all been prompt, professional and friendly.
What I like most is they don't use any jargon and encourage all questions and training for their platform.

Its user friendly and informative. I am looking forward to using it daily.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently had an introduction to the…

I recently had an introduction to the Creditsafe platform and was very impressed with both the software and the service provided. Lewis Walters, who initially contacted me, was professional, friendly, and very knowledgeable. He took the time to clearly explain how the system works and how it could benefit our business, without any pressure. The software itself looks very intuitive and powerful for managing credit checks and company information. Overall, it was a very positive experience and a great first impression of Creditsafe.

6 March 2026
Rated 4 out of 5 stars

Creditsafe

I have found Creditsafe very easy to deal with. The Accounts Sales Manager Paul Duncan has been very responsive throughout, understanding our requirements, arranging trials and providing an agreement that is great value for money. We are now moving into implementation and again are being provided with help and support with set up and to migrate our portfolio onto the Creditsafe system

27 February 2026
Rated 5 out of 5 stars

Great Service from Paul

Really great service from Pau at CreditSafe. Took me through a demonstration which allowed me to see how the system would work for our company and he answered any questions I had there and then.

3 March 2026

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