Creditsafe  Reviews 

3,774
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 443 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being prompt, professional, friendly, and helpful, often highlighting specific individuals for their excellent service. The service is frequently described as excellent, reliable, and efficient, with many appreciating the clear communication and the ability to resolve issues quickly. Reviewers find the platform user-friendly, informative, and easy to navigate, providing valuable data and tools for managing credit checks and company information. However, some customers also noted issues with customer service, mentioning difficulty reaching account managers and feeling that the team was more sales-oriented than service-focused. A few other people also felt that the product was not suitable for their small business or that the credit checks were not as detailed as competitors, leading to dissatisfaction with the value received.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's efficiency,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Product

Customers had positive experiences with the product, often finding it met their needs and was easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Had the need for a reliable credit reference agency for a long time, and have been working with some for equally the same time.. however since we made the switch to Creditsafe UK they have been by a l... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.


Company details

  1. #3 of 7 best companies in Credit reporting agency
  2. #3 of 5 best companies in Credit bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,774)

425 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Creditsafe for over…

I have been using Creditsafe for over 10 years and I have found their service to be consistently reliable and effective. Daily monitoring alerts play an important role in helping our Credit Control team minimise financial risk to our business. In addition our account manager Lewis, and his team are always available and willing to help whenever we need assistance. Overall dependable and valuable service that I would be happy to recommend

27 March 2026
Rated 5 out of 5 stars

First class service

We have a complex onboarding process that Paul was able to accomodate and worked with our tech team to seamlessly integrate. It has so far worked without fail and Paul has always been on hand to help where needed.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Just what my company needed needed!

Just what my company needed needed!
Scott Hart made the presentation very easy to follow, in a friendly, professional manor. He took the time to listen to how our company operates and showed where we could improve our risk.
I only wish I had known of Creditsafe when we started the company 7 years ago. Would have saved quite a lot!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Davies

Ellie was very informative, took the time to listen to what we need and explained everything. Would definitely recommend her to anyone.

24 March 2026
Rated 1 out of 5 stars

If I could give ZERO I would

If I could
Give zero I would typical US sales get you to
Sign up you think it’s one year they says it’s two . I e used it maybe 5 times be very very very careful , now threats of court action . The leads were rubbish and the credit check isnt a patch on beauhurst . I’ve put a formal complaint in now who else has to pay for two years when the product is frankly awful for a small business . They didn’t even predict my biggest customer was going to collapse

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Super useful data

Really useful platform. For a small cost you get access to a lot of data that you can utilise to make on the spot decisions. The monitoring side is also super useful!

12 August 2025

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