Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
Company replied
If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... See more
Company replied
I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
Company replied
Company details
- #3 of 50 best companies in Bank
- #2 of 5 best companies in Credit union
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
To be very honest very helpful full…
To be very honest very helpful full service
28 November 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Makbul,
Thank you so much for your positive feedback! I'm glad I could provide helpful and comprehensive service. If you need anything else in the future, feel free to reach out anytime!
Best Wishes,
London Mutual
Fantastic as always been a customer for…
Fantastic as always been a customer for many years staff never let you down always cheerful
25 November 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Paul,
Thank you so much for your continued loyalty over the years! It means the world to us that our team consistently delivers the cheerful, reliable service you deserve. We're grateful to have customers like you, and we look forward to welcoming you back soon!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Munna,
Thank you so much for the wonderful review! We're delighted to hear our team was able to help you. Your kind words mean a lot to us, and we look forward to assisting you again in the future.
Best Wishes,
London Mutual
THE STAFF ARE VERY GOOD TO MEAND POLITE AND THE SERVICE THAT I RECEIVED
This Bank is A Very Supportive and Helpful Bank I Would Recommend it To Family and Friends THANK YOU FOR YOUR SERVICE
15 November 2025
Reply from London Mutual Credit Union
Dear Eugenie,
Thank you for your wonderful review and recommendation! We're thrilled to hear you've had such a positive experience with us. Your trust means everything, and we're here whenever you need us!
Best Wishes,
London Mutual
Thank you lifesaver.
15 November 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Nikolas,
We're so glad we could help! Thank you for your kind words – it's our pleasure to be there when you need us most!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Patsy,
Thank you for taking the time to write a review. We always aim to respond promptly because we know your time is valuable. We appreciate your feedback!
Best Wishes,
London Mutual
I use my local branch and they are just…
I use my local branch and they are just so helpful to me because they know I have technology problems they just the best staff WALWORTH BRANCH
12 November 2025
Reply from London Mutual Credit Union
Dear Kevin,
Thank you so much for this lovely feedback about our Walworth Branch! We're delighted to hear how helpful the team has been, especially with your technology needs. They'll be thrilled to know they've made such a positive difference. We're lucky to have such wonderful staff!
Best Wishes,
London Mutual
Speedy process with a lots of…
Speedy process with a lots of consideration,
There customer service was very very professional and polite ,
12 November 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Peter,
Thank you so much for your wonderful feedback! We're delighted to hear that our process was speedy and that our customer service team provided you with professional and polite support. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Gbola,
Thank you for your feedback! We're so glad to hear you had a nice experience with us. We appreciate your support and look forward to serving you again!
Best Wishes,
London Mutual
They have been really quick in…
They have been really quick in answering my queries, good customer service
4 November 2025
Reply from London Mutual Credit Union
Dear Roberto,
Thank you for the positive feedback! We're thrilled to hear our team was able to respond quickly to your queries. Providing prompt and helpful customer service is a priority for us, and we're glad we could assist you efficiently. We appreciate you taking the time to share your experience!
Best Wishes,
London Mutual
The LMCU is a very organised firm and…
The LMCU is a very organised firm and it is the best in the all country.
My experience is that LMCU help anybody. LMCU will ask you questions before you're given a loan.
LMCU keep up the good work.
10 November 2025
Reply from London Mutual Credit Union
Dear Gertrude,
Thank you for your wonderful feedback! We're delighted to hear about your positive experience with us. Our questions before approving loans help us ensure we provide the right financial solutions for your needs. We appreciate your support and look forward to continuing to serve you.
Best Wishes,
London Mutual
Amazing help very polite and helpful
Amazing help very polite and helpful
Quick response
10 November 2025
Reply from London Mutual Credit Union
Dear Bwanita,
Thank you so much for the kind words! I'm really glad I could help you quickly and effectively. It's always a pleasure to assist, and I appreciate you taking the time to share your positive experience! 😊
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Nicola,
Thank you for the wonderful feedback! I'm always here whenever you need assistance. I appreciate your trust and look forward to helping you again! 😊
Best Wishes,
London Mutual
I was having trouble with an issue on…
I was having trouble with an issue on my phone to do with applying for a loan. I called up twice and both times the staff were extra helpful and tried to help. Was very impressed with the response from these ladies.
7 November 2025
Reply from London Mutual Credit Union
Dear Alison,
Thank you so much for sharing your experience! I'm delighted to hear that our team was able to assist you with your loan application issue, even though it required a couple of calls. We really appreciate your patience, and it's wonderful to know that the staff made such a positive impression. We're here whenever you need us!
Best Wishes,
London Mutual
Efficiency
The process went smoothly without any issues.
I am always happy with your organisation
6 November 2025
Reply from London Mutual Credit Union
Dear Olubunmi,
Thank you so much for your kind feedback! We're delighted to hear that everything went smoothly and that you continue to be happy with our service. Your satisfaction means a great deal to us, and we look forward to serving you again in the future.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Seray,
Thank you for your kind review! We're delighted to hear our service met your expectations. We appreciate your business!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Sherry,
Thank you for your feedback on our document submission process. We're always looking to improve this experience. If you encountered any issues or have specific suggestions, please contact our support team, and we'll be happy to help.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Vida,
Thank you so much for your kind feedback! We're delighted to hear you had a good experience with our service. We appreciate you taking the time to share this, and we look forward to serving you again! 😊
Best Wishes,
London Mutual
The loan was approved on time but I…
The loan was approved on time but I didn’t like the APR applied because my credit was good and I had not defaulted on any payments. I would have been given a lower APR honestly
30 October 2025
Reply from London Mutual Credit Union
Dear Harriet,
Thank you for your feedback. We're glad your loan was approved on time, and we understand your concerns about the APR.
We'd be happy to review the specifics of your rate with you. Please get in touch with us at help@creditunion.co.uk so we can discuss your situation in detail. We value your business and want to address your questions.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Bae,
Thank you so much for taking the time to leave us a review. We're delighted to hear you were pleased with our service!
If there's anything else we can help you with in the future, please don't hesitate to get in touch.
Best Wishes,
London Mutual
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