Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
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If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... See more
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I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
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Company details
- #3 of 50 best companies in Bank
- #2 of 5 best companies in Credit union
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from London Mutual Credit Union
Dear Terrance,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with both our communication and service.
We truly appreciate you taking the time to share your thoughts, and we look forward to serving you again in the future.
Best regards,
London Mutual
It's helpful
First time I heard about it.Very helpful in need of rime..Team responses are also very good.Appreciated.
28 October 2025
Reply from London Mutual Credit Union
Dear Celestial,
Thank you so much for your kind words! We're delighted that we could help you when you needed it, especially as this was your first time hearing about our service.
It's wonderful to know that our team's responses met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
London Mutual
Reply from London Mutual Credit Union
Dear Natalie,
We're so glad you had an amazing experience! Thank you for taking the time to share your feedback – it makes our day!
Best Wishes,
London Mutual
London mutual credit union
My experience with london mutual credit union is second to none I highly recommend joining credit union
23 October 2025
My experience has always being great…
My experience has always being great but this time was super, super great. Usually the loan application takes 10 working days but this time i submitted my documents on Monday and on Wednesday my loan application was approved with the amount i needed. Thank you london Mutual credit union always considering my request xx
23 October 2025
Reply from London Mutual Credit Union
Dear Marian,
Thank you so much for this wonderful feedback! We're thrilled we could approve your loan in just two days this time - even faster than usual! We truly appreciate your continued trust in London Mutual Credit Union and look forward to supporting you in the future.
Best Wishes,
London Mutual
I had an amazing experience!
22 October 2025
Reply from London Mutual Credit Union
Dear Christopher,
Thank you so much for your kind words! We're delighted to hear you had an amazing experience. We truly appreciate your feedback and look forward to continuing to serve you!
Best Wishes,
London Mutual
the application for it is really good short and simple information of you they give you the loan which is very good
its was really good
22 October 2025
Reply from London Mutual Credit Union
Dear Samuela,
Thank you for your feedback! We're glad to hear you found our application process straightforward and easy to navigate. We designed it to be quick and simple while still providing all the essential information you need about your loan options. We appreciate you taking the time to share your positive experience!
Best Wishes,
London Mutual
A company that is there to help you…
A company that is there to help you when needed most.
14 October 2025
Reply from London Mutual Credit Union
Dear Neclisha,
Thank you so much for your kind words! We're grateful to know we could be there for you when it mattered. Supporting our customers during important moments is exactly why we do what we do.
Best Wishes,
London Mutual
Very fast and efficient service.
14 October 2025
Reply from London Mutual Credit Union
Dear Customer,
Thank you for the feedback! We're glad we could provide you with quick and efficient service. If you ever need anything else, please don't hesitate to reach out. We appreciate your business!
Best Wishes,
London Mutual
Quick and helpful response
Quick and helpful response, with the minimum of fuss, well done.
21 October 2025
Reply from London Mutual Credit Union
Dear Nehemiah,
Thank you for your kind words! We're delighted we could help you quickly and smoothly. If you need anything in the future, please don't hesitate to contact us. We appreciate your feedback.
Best Wishes,
London Mutual
staff responsive and consideration were very impressive and professional
Staff were helpful with an impressive approach. No delay in payment once your loan is approved
16 October 2025
Reply from London Mutual Credit Union
Dear Grace,
Thank you so much for taking the time to share your feedback! We're delighted to hear that our team provided you with helpful service and that your loan process went smoothly. Ensuring timely payments and a professional approach are top priorities for us, and it's wonderful to know we met your expectations. We truly appreciate your business and look forward to serving you again in the future.
Best Wishes,
London Mutual
Their warmth when you visit a branch
Their warmth when you visit a branch. Their amazing customer service.
4 September 2025
Reply from London Mutual Credit Union
Dear Iyndiva,
Thank you so much for your kind words! We're thrilled to hear that you felt welcomed during your branch visit and that our team provided you with excellent service. Creating a warm, friendly atmosphere for our customers is something we take great pride in. We truly appreciate your feedback and look forward to seeing you again soon!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Khandijatu,
Thank you for your wonderful feedback! We're so pleased to hear that our team has been responding to your requests quickly and efficiently. Providing prompt service is incredibly important to us, and it's great to know we're meeting your expectations. We appreciate your business and look forward to continuing to serve you!
Best Wishes,
London Mutual
Everything was really great when I got…
Everything was really great when I got your OK for my loan the service I received at the office from the staff was pleasant and very helpful
15 October 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Gloria,
Thank you so much for your lovely feedback! We're delighted to hear that your loan experience went smoothly and that our team provided you with pleasant and helpful service. Making the process as easy and welcoming as possible for our customers is what we strive for. We truly appreciate your business and are here whenever you need us!
Best Wishes,
London Mutual
Very efficient in the way they dealt…
Very efficient in the way they dealt with my request.
14 October 2025
Reply from London Mutual Credit Union
Dear Timoci,
Thank you for your positive feedback! I'm glad we could handle your request efficiently. If you need anything else in the future, feel free to reach out.
I’m LMCU member for how many years and…
I’m LMCU member for how many years and they always help me. I recommend to all my friends and family
9 October 2025
Reply from London Mutual Credit Union
Dear Ronald,
Thank you so much for being a loyal LMCU member and for recommending us to your friends and family! We truly appreciate your trust over the years and are glad we've been able to help you. Your support means the world to us!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Olimpia,
Thank you so much for the kind words! We're thrilled to hear we could help you out. Your support means the world to us!
Best Wishes,
London Mutual
The online communication was great
The online communication was great, I did not need to call the office. It was the last stage of the agreement that was not so smooth
6 October 2025
Reply from London Mutual Credit Union
Dear Arnoldice,
Thank you for your feedback! We're glad our online communication worked well for you. We apologise that the final stage wasn't as smooth. If you could share more details about your experience at feedback@creditunion.co.uk (mailto:feedback@creditunion.co.uk), we'd really appreciate it so we can improve. Thank you for your business!
Best Wishes,
London Mutual
satisfactory service
I like the way they handle customers.
every step, we are updated, and if there is something we need to do, we are reminded promptly and guided as well
3 October 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Anita,
Thank you so much for your kind words! We're delighted to hear that our communication and customer support made a positive difference in your experience. Keeping you informed at every step and providing clear guidance when needed is exactly what we aim for. We truly appreciate you taking the time to share this feedback – it means a lot to our team!
Best Wishes,
London Mutual
Excellent service
1 October 2025
Reply from London Mutual Credit Union
Dear Vanessa,
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with us. We appreciate your business and look forward to serving you again!
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