Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
https://instagram.com/crepprotect/ https://twitter.com/crepprotect https://www.youtube.com/CrepProtect
Unit 2 Western Avenue Business Park, W3 0BZ, London, United States
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, kind and professional responses. Sneakers store boxes are cool. Good quality.

Reply from Crep Protect
Easy to purchase. Great product really keeps my creps looking fresh.

Reply from Crep Protect
Product is great easy to assemble and came very fast no complaints makes a beautiful shoe case

Reply from Crep Protect
Awesome product, Ive used sneaker guards for years (and the folded sock method before guards existed) to keep my sneaks crease-free but CREPS are by far the most comfortable and best priced option I've found.

Reply from Crep Protect
They r the best in the game
Guys trust me best support team at the backend
Amazing products

Reply from Crep Protect
Absolutely horrible stuff the liquid cleaning solution should NEVER be used on white mesh shoes as it WILL stain them and spread the dirt rather than cleaning it, the foam is okay although it does NOT do what is advertised. Don’t expect any products from this company to clean shoes completely the products are only good for cleaning very very minor marks. Would recommend buying ANY other shoe cleaning product over this as it is a quick cash grab nothing more

Reply from Crep Protect
I ordered 2 of their products but was unfortunately sent a different item by accident, sent an email to them and received a reply same day for them to send the item I originally ordered! Brilliant service 👍🏻

Reply from Crep Protect
Great product and the best customer service ever!!

Reply from Crep Protect
The helpt me in the best way and the product arrivert very Quick 10 out 10

Reply from Crep Protect
Got the product was faulty, filled out a form to complain you responded agreed to send a new one and never have. Not going to chase you over £15 but shame you can’t give good service. I understand you may get the odd fault just can’t understand poor service

Reply from Crep Protect
Fine come as expected don’t like spray though

Reply from Crep Protect
Great products, bring trainers up like new again prolonging the life of them.
Additionally, I'm astounded at the level of customer service that I have received. I discovered a slight defect with my Internet order so I used the contact form on the website to address my concerns. The response was extremely rapid and the resolution was better and more generous than I had imagined so I was super chuffed with this.
The turnaround for placing my order and even my replacement goods was extremely rapid too so I cannot fault crep protect in any way whatsoever weather purchasing direct or from JD sports.
Thank you :)

Reply from Crep Protect
Great products - and fantastic customer service. Highly recommend.

Reply from Crep Protect
Crep Protect team is absolutely phenomenal in any way
They are great attending your issues and they quickly create very nice solutions.
To sum up, i'd recommend ordering crep protect even if you are not a sneaker head, just to test one product because the quality is brutal!

Reply from Crep Protect
Excellent costumer service and very professional staff regarding shipping and product related small issue. Fast and to-the-point answers.

Reply from Crep Protect
I sent an email over the weekend regarding 2 faulty crates, i received a response within hours and a replacement order was processed swiftly and will be shipped out to me today. Excellent customer service as always, we have 35+ of these crates ( who doesn't have a sneaker obsession right? Haha) and only a handful have had faults but the issues have always been rectified swiftly.

Reply from Crep Protect
Great price and great product I use it pretty often

Reply from Crep Protect
Sent an email regarding a faulty product I had purchased and got a very fast and efficient response and will now be receiving a replacement for my item within a couple days, very good and straightforward service and handled the issue very well
Thanks 🙂

Reply from Crep Protect
Best product around to protect your footwear. Fast delivery. Wouldn’t use anything else

Reply from Crep Protect
Brought directly from Crep Protect and it does the job. Used the spray on a couple of my trainers and it’s worked really well so far — water and dirt just slide off. Didn’t affect the material or colour either.
It was easy to apply, delivery was quick, and everything came well packaged. Early days, but I’m impressed. Would definitely recommend if you want to keep your creps clean.

Reply from Crep Protect
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.