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Rated 5 out of 5 stars

I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... See more

Rated 5 out of 5 stars

I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... See more

Rated 1 out of 5 stars

I am not sure if this is a real site I place an order about a week ago for a hoodie that was supposed to arrive within 1/3 days. I haven’t received anything nor an update Iv tired to call & email.... See more

Rated 5 out of 5 stars

Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispa... See more

Company details

  1. #41 of 66 best companies in Streetwear store

Written by the company

Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.


Contact info

4.2

Great

TrustScore 4 out of 5

413 reviews

5-star
4-star
3-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

For starters

For starters, I could not find the UGG trainers I wanted anywhere else. You had it in stock. 3 stars for that. Additional star for ease of navgating/ordering through your website. A day after ordering, I realised that I had ordered the wrong size! Panic!!
I searched through your site to find a contact number. It was a mobile number that was switched off! More panic!
Then I emailed and waited for a miracle. I received a prompt response confirming that my order will be rectified. Wow! Easy!
The parcel arrived on time & my daughter is overjoyed!! Final star for the excellent after-sales service.
5 stars and above as the rating for great shopping experience. Well done!!

16 September 2024
Rated 5 out of 5 stars

wowwow!

Thank you! CrepsUK.com !
My review: they proper cute and stylish!!!
Good quality!!
the order was coming to me like 11-12 days, for me that's so quickly
Am highly recommend there’s cute dunks for everyone 🩷!
I will order some dunks from this shop again!🫶🏼

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!! Would shop here again!

I recently had the pleasure of shopping at Creps UK and overall my experience was very positive!

Their customer service was exceptional and the staff was friendly, knowledgeable, and genuinely passionate about their products. They were quick to assist with any questions I had and offered insightful recommendations based on my preferences. Their professionalism and enthusiasm made the shopping experience enjoyable and stress-free!

Their pricing is fair as well considering the quality and exclusivity of their products and they also offer a range of price points, making it accessible for different budgets.Creps UK also has an impressive selection of clothing and sneakers and I was very impressed with their range of exclusive and hard-to-find pieces.

I would highly recommend shopping here since they excel in customer service, have a top-notch selection of sneakers and clothing, and have fair pricing. 10/10 recommend!

4 September 2024
Unprompted review
Rated 1 out of 5 stars

It's been nearly 2 weeks and I haven't…

It's been nearly 2 weeks and I haven't recieved my item, or heard anything from them. I've tried calling their number plenty of times and no answer, I've tried emailing them and no answer, I've basically had my money stolen, they just want answer me at all.

18 August 2024
Rated 5 out of 5 stars

More than helpful

I was first asked to report on a pair of shoes I bought before they arrived. Therefore I put did not arrive.
However, I was given a 5 to 7 day arrival time and with the bank holiday I was relying on them arriving on the Friday which I think was day 5. Customer service contacted me and reassured me that the parcel was going to arrive by 1 o’clock which was going to be too late to wear to the funeral I had bought them for. The sympathy and consideration from customer services was excellent, and they reassured me that the refund would be immediate with no questions. I was extremely grateful and five stars is exactly what I think they should have for their customer service.

31 May 2024
Unprompted review
Rated 1 out of 5 stars

No customer service available

Purchased some trainers, but the company just refunded me the next day with no explanation as to why (I’m presuming they were not in stock) they are still available to purchase online in my size so not sure why the order wasn’t fulfilled. I emailed to ask why- no reply. My first experience with your company and it will be the last because there is zero customer service available, which is a shame because I could have been a repeat customer.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Great company 👏🏻

Fast delivery, come packaged nicely 100% authentic (got them checked as I was skeptical at first due to not knowing this website & seeing a lot of other sites scamming ) my nephew is over the moon. DPD delivery service is used.

1 March 2024
Rated 1 out of 5 stars

Scam site

Scam site ! Can with an empty box and a note after I paid a fortune !

13 February 2024
CrepsUK logo

Reply from CrepsUK

HI,

We regret the inconvenience caused by the delay in your order. Upon review, we found potential fraud associated with the transaction. To ensure security, we requested further identification, which unfortunately resulted in a delay in shipment.

Due to the suspicious nature of the order, we refrained from sending out the goods and issued a full refund to the account holder. We apologize for any frustration this may have caused.

Your satisfaction is important to us, and we are continually improving our processes to prevent such incidents in the future. If you have any further concerns, please feel free to contact us directly.

Thank you for your understanding.

Best regards,

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