Got my Paramo jacket today and have been communicating with Dylan last few weeks to gain some advise and his knowledge of the items he sells. Absolutely great service today from Dylan and his staff,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I recently picked up a set of Leki running poles and a quiver, and I couldn’t be happier. I’ve shopped with them several times now, and their customer service and product knowledge is consistently out... See more
The parcel was delivered on time. Unfortunately the size was wrong although this was my mistake, I contacted the supplier and they were very good and understanding they told me to send the parcel bac... See more
Shawn provided us with excellent service at their store in llanberris. He was so helpful, knowledgeable and thorough. The trail shoes and back pack that we bought fit well and improved the comfort o... See more
Company replied
Company details
Written by the company
Crib Goch Outdoor is an independent outdoor clothing and equipment shop found in LLanberis and Beddgelert, in the heart of Snowdonia. Established in 2002 by Dylan Jones, a keen hiker who you'll find working at the Llanberis store, the original and largest of the two outdoor shops. 10 years on Dylan was later joined by his best friend from school and current business partner Pete Thomas, who you will find in their new outdoor shop in the picturesque Beddgelert. Crib Goch Outdoor provides the best outdoor clothing, equipment and accessories for hiking, walking, running, camping and bushcraft, we stock everything you and your dog need to enjoy an adventure in the outdoors. We stock a range of technical equipment from the world's best brands alongside a range of lifestyle clothing for your ‘rest days’. We’re more than just a shop. Our staff are an experienced and eclectic bunch of outdoor enthusiasts who enjoy the outdoors in a variety of different ways - most are local Welsh speakers whilst some have been drawn to the beauty of Wales and never left! We only sell kit that is fit for purpose and everybody’s adventure is unique, so do talk to us - in the live chat, over the phone or in store - and we will take the time to help you find the right kit that’s the right fit. Try speaking Welsh when you come in - “Syt wyt ti?” - “Iawn Diolch.” As you’re leaving - “Diolch yn fawr”, or a favourite… “Cadwa’r newid.” ;)
Contact info
58 High Street, LL55 4EU, Llanberis, United Kingdom
- 01286 870777
- customerservice@cribgochoutdoor.com
- cribgochoutdoor.com
4.8
Excellent
391 reviews
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good sellers
Good sellers. Items dispatched quickly and return accepted efficiently, would use again.
2 December 2025
Unprompted review
Good place to shop online
Good online shopping site. Easy to navigate and useful product information. Competitive prices and prompt delivery.
27 November 2025
Unprompted review
Customer service was great
Customer service was great, item quickly dispatched, return/exchange process was straight forward. Only let down was the courier that left my item at a different address, I appreciate this is somewhat outside of the shops control.
1 December 2025
Unprompted review
Great organisation
Speedy delivery, products just as described. Kept me informed. Really impressive service.
28 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Hi Lyndsey, we try our best to offer the service we'd like to receive. Thank you so much for your support.
Order secure and as requested Happy with product. Can be recommended
Order secure and happy with product.
Can be recommended
29 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Thank you | Diolch
Happy Customer
Item delivered quickly as promised and received without issue. Cannot fault the Seller. Great job Crib Goch Outdoor
24 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Hi Abdul, that's great to hear. Thank you for your support and your review.
Reply from Crib Goch Outdoor
Great the hear Paul, if you need anything else please do reach out.
Good deal on the jacket even cheaper…
Good deal on the jacket even cheaper than paramo
28 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Hello Mr TODD. We offer what we can.
Reply from Crib Goch Outdoor
Thank you for the review Karen. Haver a lovely day.
Telephone consultation
I spoke to one of the staff on the telephone about the sizing of the garment. She was very helpful.
21 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Thanks John, we try our best. Reach out whenever you need.
I was looking for some nice waterproof…
I was looking for some nice waterproof trousers for my wife for Christmas, You came through with a really nice reduction and super efficient posting. Diolch yn fawr am eich help
Meirion
26 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Croeso Marv, If you ever need anything else, just reach out. We're happy to help.
Fantastic Shop - buy with confidence
I'd never heard of this shop before searching the internet for the best price on a pair of walking boots. After seeing so many positive reviews and Crib Goch Outdoor having the best price on the net I decided to order. They were dispatched the same day and were with me within 48 hours. Absolutely excellent company. Buy from them with confidence.
21 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Marcus, reading your review has made me very happy, we've put a lot of work in and this review shows each step was worth taking. All the best and look forward to hearing from you again.
Reply from Crib Goch Outdoor
Thanks B, have a great weekend.
Great products and good prices and…
Great products and good prices and quick delivery
21 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Thanks for the review David. Have a fantastic week.
Quick service good price .
17 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Hi Ian, thanks for the review, I hope you have a great week.
Excellent service
My order was delivered promptly and very satisfied with product
21 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Thanks for your custom and taking the time to leave your review Lynda.
Absolute top class service good price…
Absolute top class service good price and top notch products
15 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Thanks Paul, have a great weekend.
Quick delivery and good quality product
14 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Great to hear, thanks Heather
Reply from Crib Goch Outdoor
Thank you for your support and taking the time to leave us a review. All the best.
Excellent seller.
11 November 2025
Unprompted review
Reply from Crib Goch Outdoor
Hi Frans, Thank you for your review.
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