Connely Roberts Mortgage Services Reviews 

419
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making interactions straightforward and stress-free. People highlight the excellent service, noting its efficiency and smooth process, even for complex situations. Reviewers appreciate the quick response times and clear communication, ensuring they feel well-informed and at ease. Many consumers felt their individual needs were well understood, particularly for unique circumstances, leading to tailored and effective solutions. The team's dedication and proactive approach instilled confidence, ensuring positive outcomes and removing significant stress. This consistent high level of support and expertise makes people eager to recommend the service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the fantastic and excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the clear, quick, and helpful... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, highlighting that communication... See more

User experience

Customers had positive experiences with user experience, consistently reporting that the process was made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. #26 of 90 best companies in Mortgage broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

419 reviews

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5.0

All reviews

(419)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant from start to finish

Billy and Cara were brilliant. Being a new contractor made the process of getting our first mortgage a little more complicated, but the team made everything straightforward and stress free.

The communication was second to none. They were always readily available, happy to talk things through on the phone and made sure every step was easy to understand. By far the best customer service I've had along the journey, you can tell they genuinely care.

I'll definitely be using Connely Roberts again in the future and would highly recommend them to anyone.

13 March 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your great review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Billy provides an incredible service

Billy provides an incredible service, he is proactive and as helpful as possible.

This is my second time working with Billy, and I can say with confidence that I trust him. He always will make time, and is very clear in explaining things.

11 March 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We are so glad that we have been able to help you again with securing your mortgage. Thanks for your kind words!

Rated 5 out of 5 stars

Absolutely brilliant service from Billy…

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given us and always there to help at any time!

10 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We appreciate your positive review — thank you for choosing us!

Rated 5 out of 5 stars

Highly recommended

Connely Roberts’ 5-star reviews are thoroughly deserved and justified and I highly recommend them. My partner and I are first time buyers and Billy made the mortgage application process really easy, quick and stress-free. Not once did we have to chase or prompt him - he was very quick in responding to our many queries, explained our mortgage offer in detail and was a pleasure to deal with. We had a very positive experience and we will be recommending Billy to friends and family. Thank you!

26 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We really appreciate you taking the time to leave us a 5 star review! Your feedback means a lot to us—thank you for your kind words.

Rated 5 out of 5 stars

Billy and the team were phenomenal

Billy and the team were phenomenal, I was naturally apprehensive being a first time buyer however Billy guided me through it and put me at ease for the duration of the process. Billy was very responsive on email and phone calls and made me confident during the process of buying my new home. I couldn’t recommend Connely Roberts highly enough. I will choose to work with them for every property purchase in the future

25 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review of your experience. We're pleased you were happy and we look forward to working together again!

Rated 5 out of 5 stars

Fantastic Service from Billy at Connely Roberts

We had an amazing experience working with Billy at Connely Roberts. Our situation was slightly different, as one of us was a first-time buyer and the other having already been through the process on a previous property, but Billy handled everything with absolute professionalism and ease, ensuring we were both comfortable with everything throughout.

He took the time to clearly explain the process to both of us, making sure we felt confident and informed, while also tailoring advice to our needs and situation. Nothing was ever too much trouble, and he was always quick to respond to any questions we had (I had a lot!).

Billy made what could have been a stressful process feel smooth and straightforward. His knowledge, attention to detail, and dedication to getting us the right deal really stood out. We also really appreciated the reassurance in relation to follow up on increase of rates and support with other important processes to protect us moving forward.

We’re extremely grateful for his support, and would highly recommend Billy and Connely Roberts to anyone looking for expert mortgage advice.

13 February 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you so much for your kind words!
We look forward to working with you again.

Rated 5 out of 5 stars

Excellent service all round from Adam…

Excellent service all round from Adam at Connely Roberts. Fair to say our circumstances required some special attention and Adam went above and beyond to deliver the mortgage we wanted where my existing provider of 13 years would not. Thoroughly recommend!

12 February 2026
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

It's been great working with you on this, we are delighted to have found you a solution! Thanks for your review.

Rated 5 out of 5 stars

Billy has been great

Billy has been great! He is proactive and always communicating quickly and clearly throughout the process! Always willing to help and answer any question! Would definitely recommended.

10 February 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for the feedback, we look forward to working together again!

Rated 5 out of 5 stars

Cara was extremely helpful with my…

Cara was extremely helpful with my protection policy search, would definitely recommend her to anyone else looking for a policy.

10 February 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for the great feedback, we'll make sure to pass it on to Cara!

Rated 5 out of 5 stars

Excellent mortgage advice

Adam of Connely Roberts worked tirelessly to arrange our re-mortgage. He kept us updated at each stage and was always available for a chat. Thank you.

4 February 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We appreciate your kind words and look forward to working with you again.

Rated 5 out of 5 stars

Excellent

Very professional and customer focused.Mortgage application made easier. Keep up the good work.

28 January 2026
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Reply from Connely Roberts Mortgage Services

It's been our pleasure helping you with this. Thank you for the great review.

Rated 5 out of 5 stars

Excellent mortgage advisor (Billy…

Excellent mortgage advisor (Billy Roberts) with real expertise in self-employed mortgages. Clear advice, great communication, and made what I thought would be a difficult process feel easy. Would definitely recommend

26 January 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Brilliant Support Throughout Our Mortgage

Billy has been brilliant throughout our mortgage process. He communicates clearly, always responds quickly to queries, and goes the extra mile to think outside the box—especially for self-employed mortgages. Professional, knowledgeable, and easy to work with. Highly recommended!

23 January 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Great to help you, thank you for your kind words.

Rated 5 out of 5 stars

Very good experience

Very good experience. They did an excellent job on my remortgage.

7 January 2026
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Reply from Connely Roberts Mortgage Services

Thanks for the review Lucian, we really appreciate your feedback.

Rated 5 out of 5 stars

Excellent help yet again from Connely Roberts

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached the best solution for my family. Will use Connely Roberts again without hesitation for all mortgage support.

23 January 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to tell us about your experience. We look forward to working with you again!

Rated 5 out of 5 stars

Very nice guys and great to deal with

Very nice guys and great to deal with. Arranged my mortgage for me with no trouble with my CIS payslips rather than my and of year tax returns! Good mortgage rate and all very easy and smooth! Highly recommended

12 January 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your great feedback Tom. Glad to hear you found us easy to work with, and we look forward to working together again

Rated 5 out of 5 stars

It was a fantastic experience for us to…

It was a fantastic experience for us to get our mortgage application approved, Adam guided us through the entire process with great clarity and understanding and got the job done.
We would highly recommend them for mortgage application especially for self employed and business owners.
Mauli

17 December 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for your kind words Mauli and we look forward to helping you again.

Rated 5 out of 5 stars

Adam and the team have been fantastic…

Adam and the team have been fantastic from the start. My partner and I are both self employed and Adam was able to secure our first home buyer mortgage quickly and efficiently with a good rate. We will happily use their service again in the future.

17 December 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Congratulations on your new home and thank you for your kind words. We look forward to working with you again!

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