Connely Roberts Mortgage Services Reviews 

418
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making interactions straightforward and stress-free. People highlight the excellent service, noting its efficiency and smooth process, even for complex situations. Reviewers appreciate the quick response times and clear communication, ensuring they feel well-informed and at ease. Many consumers felt their individual needs were well understood, particularly for unique circumstances, leading to tailored and effective solutions. The team's dedication and proactive approach instilled confidence, ensuring positive outcomes and removing significant stress. This consistent high level of support and expertise makes people eager to recommend the service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the fantastic and excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the clear, quick, and helpful... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, highlighting that communication... See more

User experience

Customers had positive experiences with user experience, consistently reporting that the process was made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. #26 of 90 best companies in Mortgage broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

418 reviews

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5.0

All reviews

(418)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service again!

Another great service provided by Connely Roberts. This time a more complex double remortgage including an equity release. All options were communicated extremely clearly from the outset and Adam worked tirelessly through the process to ensure everything ran smoothly. Any queries I had were replied to straight away and everything was so much quicker than I anticipated, despite the complexities. I recommend Connely Roberts regularly and will continue to do so.

30 November 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review about your most recent experience with Connely Roberts. We look forward to working with you again and appreciate your loyalty!

Rated 5 out of 5 stars

Fantastic, from start to finish!

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage.

His colleague Cara, also fantastic when it came to sorting out our life insurance, again, explaining everything and making sure we understood what each policy meant.

Highly recommend Adam, Cara & I'm sure the rest of the team too!

Thank you Adam & Cara!

12 December 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your amazing feedback, Adam and Cara really appreciate it! We're so pleased to know you had a great experience. Congratulations!

Rated 5 out of 5 stars

Highly recommended!

CRM were incredibly professional and helpful throughout the whole process. I’d highly recommend them and will be using them again in the future.

8 December 2025
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind review! Your feedback means a lot to us and we are pleased you had a great experience.

Rated 5 out of 5 stars

Very personable and attentive…

Very personable and attentive communication and service from Connely Roberts and Adam in particular. We were kept informed at all stages and are very happy with the knowledgable and experienced service from the team

9 December 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words. We really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

I was recommended Connely Roberts by a…

I was recommended Connely Roberts by a friend and would now absolutely recommend them myself. As a first time buyer and a freelancer I was nervous about the mortgage process and Adam and his team have been fantastic throughout - always responsive, helpful and clear when explaining the options.

8 December 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us this review. It's been great working with you to secure your first home!

Rated 5 out of 5 stars

Great experience - thank you!

My partner and I had a great experience with Billy getting our mortgage offer fully finalised for a house we had found. There were a number of reasons why it was slightly trickier than usual for us to get a mortgage offer but Billy helped us through the whole process, was great with updates and comms throughout and we are very grateful! Very happy we went with him and would absolutely recommend to others looking for a specialist broker

8 December 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your great review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Fantastic and Flawless Service

As someone self-employed with fairly 'complex' tax affairs, I have to confess I was skeptical whether Billy & Co could rise to the challenge of raising a very significant amount of money.

How wrong was I! Billy was absolutely brilliant, very very fast at getting DIPs, incredibility communicative and responsive - and also clearly has great relationships with lenders.

The service from Billy & Co was absolutely flawless - I cannot recommend enough!

4 December 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We really appreciate your kind words and are glad you had a good experience.

Rated 5 out of 5 stars

Great experience

I couldn't recommend the team at Connely Roberts enough. Being a first time buyer the whole process was completely alien to me and Adam made sure I was always fully informed and up to speed, even securing a lower interest rate only a week before exchange. Very professional and I couldn't recommend more, Thanks!

21 November 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words. We really appreciate your feedback!

Rated 5 out of 5 stars

Billy Roberts

Billy has been solid from start to finish.
Quick replies, straight answers, and he explains everything in a way that actually makes sense. My mortgage wasn’t the simplest (CIS income), but he dealt with all of it behind the scenes and still got my Halifax offer through way quicker than I expected.

He even phoned the estate agents on my behalf when there were a few issues, which is way above what most brokers would bother doing. Properly helpful, easy to talk to, and genuinely feels like he’s got your back.

Top service from him and the Connely Roberts team.
Would recommend without thinking twice.

2 December 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words. We really appreciate your feedback and are glad you had a great experience.

Rated 5 out of 5 stars

Secured another great rate

Once again Adam delivered an exceptional service. He secured a great deal for my latest mortgage and then proactively updated it again before completion to make sure I got the best possible rate.

He consistently takes the time to understand my circumstances and negotiates everything clearly and professionally with lenders, which takes a huge amount of stress out of the process. His communication is always prompt, friendly, and reassuring.

He’s been outstanding every time I’ve worked with him.

1 December 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking the time to leave us a review and trusting us yet again with your mortgage.

Rated 5 out of 5 stars

Working with Connely Robert’s Mortgage…

Working with Connely Robert’s Mortgage Services has been an absolute pleasure. From the very beginning, the team demonstrated a level of transparency that immediately built trust. Every step of the process was explained clearly, with no hidden details or confusing jargon, which made navigating the mortgage journey far less stressful.

What stood out most was how helpful they were. Whether it was answering questions promptly, guiding me through paperwork, or offering practical advice tailored to my situation, they consistently went above and beyond to ensure I felt supported.

Equally important, they showed genuine understanding of my circumstances. Instead of treating me like just another client, they listened carefully, acknowledged my concerns, and worked patiently to find solutions that fit my needs. That human touch made all the difference and turned what could have been a daunting experience into a smooth and reassuring one.

I wholeheartedly recommend Conelly Robert’s Mortgage Services to anyone seeking a mortgage provider that values honesty, support, and empathy. They truly set the standard for excellent customer care.

Thank you soo much.
Jen

1 July 2025
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind review! Your feedback means a lot to us and we are pleased you had a great experience.

Rated 5 out of 5 stars

Best in the business

Best in the business, consistent updates exceptional customer experience and service through out. Will be returning over and over again. Thank you Billy!

24 October 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Billy and the team we’re very…

Billy and the team we’re very professional, quick and reliable would highly recommend using.

27 November 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks so much for your review!

Rated 5 out of 5 stars

Excellent communication and stress free service

Billy is excellent to deal with and is very proactive and professional. He has helped us with remortgages and our recent home move and has made that side of the process entirely stress free and seamless. Would have no hesitations in recommending his services.

6 November 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for kind review and congratulations on your new home!

Rated 5 out of 5 stars

Connely Roberts mortgage company

Connely Roberts mortgage company . Was amazing from start to finish .
Keeping us updated on everything. . Even still checking in after we have bought our house. . I 100% recommend them . Very professional.

6 June 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words. We really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Thank you!

Adam was amazing. I was anxious about a first time mortgage renewal and he absolutely put my mind at ease. Very informative and speedy service. Couldn’t recommend more! Thank you!

26 November 2025
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Reply from Connely Roberts Mortgage Services

We are so glad you are pleased with the service. Thank you for your review.

Rated 5 out of 5 stars

Very quick & efficient

Very quick, great communication and very helpful with explaining and advising. Found great rates.

14 November 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words!

Rated 5 out of 5 stars

Highly recommend

Adam and Billy were patient, helpful and informative for us as first time buyers. They made the process feel easy and stress-free. Would definitely recommend!

20 November 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review! We really appreciate it.

Rated 5 out of 5 stars

Billy helped me secure a mortgage on my dream home!

Billy was an absolute legend! He was so pleasant to deal with and I felt was really fighting my corner to secure a mortgage for me, particularly as I became self-employed last year and didn't have a full 2 years of trading history. Billy was able to secure me a really competitive deal and help me buy my dream home! Thank you for everything!

20 November 2025
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Reply from Connely Roberts Mortgage Services

Thank you so much for your review and congratulations on your new home!

Rated 5 out of 5 stars

Adam went out of his way and beyond…

Adam went out of his way and beyond expectations to help me remortgage. Very friendly and the Advice that Adam gave was clear and understanding, I would highly recommend using Connely and Roberts Mortgage Services, I will certainly use them again when I move, cannot recommend enough.

12 November 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We look forward to working with you again in the future!

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