Crocodile Garage Doors VerandasReviews 

6,225
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 959 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their professionalism, politeness, and hard work during installations. Customers consistently highlight the excellent quality of the products, including garage doors and verandas, noting their sturdiness and superior finish. The service provided is often described as efficient and thorough, with installers explaining everything clearly and leaving the work area spotless. Many people are very satisfied with the overall user experience, from initial inquiry and surveying to the final installation, finding the entire process seamless and professional. However, some customers also noted issues with communication regarding surveyor appointments and receiving incorrect parts, which required additional effort to resolve.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and efficiency... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, consistently expressing satisfaction with the products, such... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting a 5-star experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a glass veranda installed last week by Crocodile's three installers Chris, Jack and Jake. We are delighted with the structure. The three installers were polite ,friendly and worked very hard un... See more

Company replied

Rated 5 out of 5 stars

We have had our Winter Garden completed today of sides and front. The hottest day of the year and the team of Chris, Jake and Jack were amazing to do such an incredible job in the heat of the day.... See more

Company replied

Rated 5 out of 5 stars

The ordering and measuring up visits were on time and well explained. The day of fitting was again punctual and the two lads Paul and Paul were very polite and thorough and showed me the working of th... See more

Company replied

Rated 5 out of 5 stars

Had my garage door replaced by Crocodile today, 24 6 26. Very pleased with the product and the excellent team, Ricardo, John and another guy, didn't catch his name. They removed the old garage door an... See more

Company replied


Company details

  1. #7 of 21 best companies in Garage door supplier
  2. #5 of 17 best companies in Awning supplier
  3. #2 of 12 best companies in Carport and Pergola Builder
  4. #12 of 67 best companies in Garden building supplier
  5. #55 of 243 best companies in Home improvement shop

Written by the company

Established in 2003 Crocodile is the UK's leading manufacturer and supplier of automatic garage doors, security shutters, glass verandas, winter gardens and awnings. Our products are bespoke made to meet your requirements at our own factory in Yorkshire. This ensures that we control quality in production and can give the best aftercare to our customers. We believe in fitting once and fitting to last. Our ethos has always demanded rigidity and durability. We are FCA registered and provide a number of finance options subject to affordability including buy now pay later and monthly repayment plans. Talk to us - Contact us to discuss ideas for your home with absolutely no obligation. Free site survey - Meet us and know your options. Our skilled surveyors work with you to design a customised solution for your home which meets your requirements. You will receive a clear and complete quote which details every step and cost. Manufacture - Once you have approved your quote, we will get to work in our UK factory. Installation - Our own expert engineers will fit the product at your property. Aftercare - Crocodile garage doors, shutters and awnings come with a five-year warranty and Crocodile verandas and winter gardens come with a ten-year warranty.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(6,225)

862 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just so delighted !

The two guys from Crocodile, Ricardo and John were so lovely and friendly ! They worked non stop from start to finish and took just 4 hours ! I am so so pleased and happy with the new garage door, it has met all my expectations and more besides. The lads were tidy/efficient and a joy to have at my property - well done Ricardo and John and thank you so much !!

29 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Melanie
Thanks for the brilliant review! We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression.

Rated 5 out of 5 stars

New garage door

Just had a new garage door fitted. Excellent customer service from beginning to end. The two fitters, Paul and Paul did an amazing job. Cannot recommend the company enough.

28 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Claire
Thank you so much for your fantastic review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.

Rated 5 out of 5 stars

First class company

First class company, from the initial contact to the actual fitting my garage roller door was very professional,friendly and informative.

When Mark and Paul arrived to fit the door Mark explained to me the procedure.
When the door was fitted Mark and Paul explained how to operate the door with the remote button. And manually.
I’m super pleased the way it all worked out without a hitch. Thanks again

28 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi William
We really appreciate you taking the time to share such positive feedback. Knowing we met your expectations is exactly what keeps us motivated. Thank you for choosing us!

Rated 5 out of 5 stars

From initial contact to fitting the new…

From initial contact to fitting the new garage door was fantastic
I have to give a 6 star review for the 2 fitters, Mark and Paul
Very expericend and top class finish on installation and left the whole place spotless

27 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Gavin
We are very happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the glowing review!

Rated 5 out of 5 stars

Had my garage door fitted by Paul &…

Had my garage door fitted by Paul & Paul on 20th April.
They did an excellent job and I have no hesitation in recommending them.
First impressions always count- as soon as they arrived they could see I had just had a new drive laid and declined to park their van on my drive as it was dropping some oil. Very impressive....

20 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Ian
Thanks for the brilliant review! We will make sure to share your feedback with the team. They will be pleased to know they made such a positive impression.

Rated 5 out of 5 stars

The quality of the garage door

The quality of the garage door, it's operation, the fitting and the handover were perfect.
The fitting team , Macenzie and Nathan, we're profesional, polite and very efficient
We are thrilled with the look and strength on the new door and would highly recommend Crocodile

28 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi
Thank you for your 5-star review! We are so pleased to hear you had a great experience with us. Your feedback means a lot to the whole team.

Rated 5 out of 5 stars

Excellent

Excellent. Garage door installed on 24th April by Mark and Paul they both Went over and above. Garage door is excellent quality. Great experiance from start to finish.

24 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Emma
Thank you so much for the 5 star review!
We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression.

Rated 5 out of 5 stars

Just want to say a big thank you to…

Just want to say a big thank you to Mark and Paul who fitted my dad's garage door an excellent job done they also made sure dad new everything he needed to know and left his property spotless thanks again really made up with the service

25 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Sharon
Thank you so much for the 5 star review on behalf of your dad, your feedback will be shared with the team.

Rated 5 out of 5 stars

Great experience

Neil came to fix my garage door and did so very quickly. He was very friendly and helpful which was very reassuring to this elderly customer!

17 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi
We are delighted to know you are happy with our service. Our team works hard to provide the best for our venerable customers, and your kind words make it all worthwhile. Thank you for the 5 star review!

Rated 5 out of 5 stars

Had a major malfunction with my garage…Great response by Crocodile to a serious garage doors malfunction

Had a major malfunction with my garage door coming away from its runners. Unable use garage doors. Spoke with Crocodile at 8.05 am the next day and the staff member contacted an engineer to attend as urgent. Contacted by Steve the engineer soon afterwards who said he would be in attendance with 30 minutes. Steve attended and brought with him the necessary part to effect av repair.
Garage doors repaired an operational within the hour.

Excellent follow up by staff member. Steve, the engineer knew what the problem was, had the parts to do the repair and got my garage doors working smoothly.

Great service by Steve no the staff member. Well done and thanks.

24 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hello
Firstly we would like to apologise for problem with the door.
We take pride in delivering top quality service and are glad that it was resolved as a quickly as it was. Thank you for the 5 star review!, we will be sure to share your feedback with the team.

Rated 5 out of 5 stars

Mark and Paul came out to fit my roller…

Mark and Paul came out to fit my roller garage door. It is an exceptional thing, with such tight tolerances that it has made our previously drafty garage warm and snug. Very impressive. The guys were great, prompt, professional and did an excellent job. They cleaned everything up after themselves, and it was as if the garage door just appeared in place, as it had always been there. 5 Stars for the company and the fitting team.

23 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Joseph
Thank you very much for the 5 stars!
We are so happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the glowing review!

Rated 5 out of 5 stars

Fantastic Job

'Ricardo and John' did a fantastic job fitting a Crocodile garage door for us. The experience was great from beginning to end. They turned up an hour early and simply did the job without any fuss!

24 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Gavin
Thank you for your 5-star review! We are so pleased to hear you had a great experience with us. Your feedback will be shared with the team.

Rated 5 out of 5 stars

All through the process they’ve been…

All through the process they’ve been very helpful. They made a mistake with one of the measurement’s , so then had to come back 2 weeks later. But Chris and Jake who erected it made the process nice and easy.

21 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Justin
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Please accept our sincere apologies for the error with the bracket , we appreciate your understanding and patience. Thank you for the 5 star review!

Rated 5 out of 5 stars

Had our new double garage door fitted…

Had our new double garage door fitted today by Paul and Paul. Fantastic job, they arrived exactly on time and were literally no maintenance whatsoever, we like to look after tradespeople but they didn't want anything. Confirmed what were having done and then just got on with it without any fuss. 3 hours later, all done and dusted, ran through the procedures, did a demo, cleared up, all good. Everyone we've dealt from sales, survey and a couple of calls with the head office has been great. You can get cheaper but I'm pleased I went with Crocodile and that was based on the reviews and it hasn't been a disappointment. I'm confident we'll have many years of satisfaction with our door and it's transformed the look from outside and given us a bit more space inside as well as looking a lot tidier with the rollup design. Highly recommended.

23 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Graham
Thanks for the brilliant review!
We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.
We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression.

Rated 5 out of 5 stars

However good a product is.....

However good a product is, (and Alligator products ARE), the end result is only as good as the men who come along to fit and finish it. And it doesn't end there!
A pleasant and helpful attitude to the customer is the true 'icing on the cake'. That said, fitters Paul and Paul fulfilled all these requirements - and more! They even loaded my car with the 'left-overs' to be taken to the tip! They were truly 'two P's in a pod', worthy representatives of a great company with a well-manufactured product! So says a happy and satisfied client!

23 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Alan
What a fantastic review, thank you so much!
We really appreciate you taking the time to share such positive feedback. Knowing we met your expectations is exactly what keeps us motivated. Your feedback will be shared with the P's in a pod, which I'm sure they will be incredibly pleased with.
Thank you for choosing us!

Rated 5 out of 5 stars

Great experience

Great experience, I would highly recommend

Thank you to Mark and Paul who finished the job off.

21 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Tom,
Thank you for the 5 stars! We are pleased that you are happy with our work.

Rated 5 out of 5 stars

Crocodile Garage Door

Had a Crocodile garage door fitted last week and I can not commend enough the two fitters that came to fit it (Ricardo & John). They were very professional,polite & civil. They were late coming through no fault of there own & stayed late until they had fitted my 5 star garage door. I highly recommend a Crocodile garage door to anyone who is considering having one.

16 April 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi William
Thank you so much for your fantastic review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.
Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £50 on completion of any garage door orders placed by them.

Rated 5 out of 5 stars

Crocodile fitters Mark and Paul

Initial contact, surveyor all open and explained. Had fitters today, turned up ontime, very friendly, explained all to be done and made sure that is what we wanted. Many thanks to Mark and Paul. Great installation followed up with full explanation of workings.

21 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Clive
Thank you for the 5 star review!
We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression.

Rated 5 out of 5 stars

I had crocodile fit a.new a garage door…

I had crocodile fit a.new a garage door today and would like to inform you .they were brilliant.They arrived around mid-day and didn’t stop until they had finished the job.l don’t like having people in as there are so many cowboys out there and as a customer you end up very disappointed but not this time.The two employees names were Ricardian and John. Thankyou to both of you.

21 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi John
We are very happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the 5 star review!

Rated 5 out of 5 stars

My new garage door.

My new garage door was fitted efficiently and well, by Ricardo and John. They arrived on time and they were polite and pleasant. Ricardo gave an excellent demonstration on the operation of the door, they cleared any rubbish and left everything tidy. Thank you

21 April 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Diana
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers. Thank you for the 5 star review!

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