Our Crocodile veranda, which turned in to a garden room ! has been a really tremendous addition to our house, it was expertly installed by Chris and Jack who worked very hard to complete the glass in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From our first enquiry, sales representative and surveyor our experience with Crocodile has been first class. Today we have had our new roller garage door fitted by Paul and Paul and I must say I hav... See more
Company replied
Excellent fitters Ricardo & John polite punctual great craftsman a credit to Crocodile products. Arrived at 8 am and completed fitting of 1 double & 1 single roll up garage doors by 3-30 pm left sit... See more
Company replied
From sales, surveys and fitting all appointments were kept at agreed times. Our two new electric garage doors were fitted in a morning, without fuss or mess. The two fitters (Paul & Paul) were court... See more
Company details
- #8 of 20 best companies in Garage door supplier
- #9 of 17 best companies in Awning supplier
- #3 of 12 best companies in Carport and Pergola Builder
- #13 of 66 best companies in Garden building supplier
- #56 of 241 best companies in Home improvement shop
Written by the company
Established in 2003 Crocodile is the UK's leading manufacturer and supplier of automatic garage doors, security shutters, glass verandas, winter gardens and awnings. Our products are bespoke made to meet your requirements at our own factory in Yorkshire. This ensures that we control quality in production and can give the best aftercare to our customers. We believe in fitting once and fitting to last. Our ethos has always demanded rigidity and durability. We are FCA registered and provide a number of finance options subject to affordability including buy now pay later and monthly repayment plans. Talk to us - Contact us to discuss ideas for your home with absolutely no obligation. Free site survey - Meet us and know your options. Our skilled surveyors work with you to design a customised solution for your home which meets your requirements. You will receive a clear and complete quote which details every step and cost. Manufacture - Once you have approved your quote, we will get to work in our UK factory. Installation - Our own expert engineers will fit the product at your property. Aftercare - Crocodile garage doors, shutters and awnings come with a five-year warranty and Crocodile verandas and winter gardens come with a ten-year warranty.
Contact info
Spring Garden Mill, HD3 4LN, Huddersfield, United Kingdom
- 08000 112 234
- shared@crocodiledoors.co.uk
- crocodile.co.uk
4.8
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent installation - Recommended !
Our installers (McKenzie and Nathan) turned up promptly and installed two large roller doors before 2 p.m. They weren't fazed by the old and wonky building. They were cheerful, informative, and cleaned up properly after completion.
We are really pleased with our electric roller doors.
1 April 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hello
Thank you very much for the 5 star review! We are really pleased you're happy with our work.
Our teams are very experienced and will find a solution to a challenging installation where possible.
Home conservatory. The product is excellent quality
The product is excellent quality, everything was well organised from start to finish, the workmen were polite and hardworking. Would recommend crocodile products.
20 March 2026
Reply from Crocodile Garage Doors Verandas
Hello Mr Hardcastle
Thank you very much for the 5 star review!
We hope you enjoy using your space, and thank you for choosing us again!
Poor experience
I would not recommend using this company for anything. Salesmen are pushy. Surveyors are rude. We have a veranda made by crocodile that was marketed as “self cleaning”, whatever that means. We wanted to close off our veranda with no gaps in the panels. Husband made the mistake to contact crocodile again! Paid half the amount as a deposit only to be told by surveyor (rude and arrogant) on his visit that there will be gaps with brush seal. Their products are often misrepresented and overpriced. They are not upfront on their cancellation policy either which was the case the first time around. If you do not know your rights it will be hard to get your deposit back from them. Not worth the stress. Overall a very poor experience both times.
29 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Dear Kara,
Thank you for your review. We are sorry to read that you feel dissatisfied with your experience, although we must respectfully clarify a number of points raised.
Our products are garden rooms/verandas, which are designed as outdoor living structures rather than fully sealed, insulated extensions. This is clearly explained at every stage of the process. Customers are shown full examples at the outset, and our surveyor provides a detailed explanation during the technical survey. In addition, we can supply 3D rendered drawings so you can fully visualise how the product will look and function on your property before manufacture begins.
With regard to the sliding doors, all systems of this type require a small operational gap to allow the panels to slide past one another. This is standard across the industry and is fitted with a brush seal to close the joint. This does not allow water ingress and the system remains weatherproof as intended.
We also take feedback about our team seriously. However, we do not accept that our staff were rude or unprofessional. Our surveyors are required to explain technical details clearly and accurately, even where this may differ from a customer’s expectations.
In terms of cancellation, we are happy to cancel if the customer does not want to proceed due to the specification. However, as a bespoke made to measure product, once we have commenced work on the project the order is non-cancellable. This is standard practice for bespoke products and is clearly set out within our terms and conditions, which are provided in full at the point of order.
We stand by the quality of our products, which are backed by a 10-year warranty, and we have a large number of satisfied customers who are enjoying their installations.
We are, of course, happy to discuss any specific concerns with you directly and remain committed to resolving matters wherever possible.
Kind regards,
Crocodile
Paul and Paul the fitter's today 2nd…
Paul and Paul the fitter's today 2nd April 2026 did a brilliant job of fitting my new garage door and my drive is cleaner now than when they came thanks lads .ps I will recommend crocodile doors to my family and friends
2 April 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Jim
We are so happy to hear that you are satisfied with the quality of our product and service. Nice to know the fitters are handy with a sweeping brush too :) Thank you for trusting us and for the 5 star review!
Great service,fitted by PAUL AND PAUL
Great service,fitted by PAUL AND PAUL
definitely recommend these guys
2 April 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Stuart
Thanks very much for the 5 star review!
We will be sure to share your feedback with the team.
Brilliant garage door
Brilliant garage door. Love it. Fitted by Paul and Paul. Total recommend. Cheers guys.
Dave
1 April 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Dave
Thank you for the 5 star review!
Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £50 on completion of any garage door orders placed by them.
Great Job
Great Job! Mark and Paul took several hours to install our new garage door. They were extremely professional, they explained clearly how it works. They cleared everything up when they'd finished. Brilliant!
31 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Mary
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you!
Paul and Paul provided a first class service
Paul and Paul provided a first class service. They were on time, efficient, polite and tidy. Very pleased with the whole experience.
31 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Kim
Thank you for your 5 star review!
We are so pleased you had a great experience with us, we will share your feedback with the team.
Had a new garage door fitted by Mark…
Had a new garage door fitted by Mark and Paul ,done an excellent job very professional top men.
30 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Mark
Thank you for the 5 stars! We are pleased that you are happy with our work.
Paul and paul did an absolute fantastic…
Paul and paul did an absolute fantastic job , very quick and efficient, everything explained well - and job looks super fantastic - Absolutely super happy !! Thanks crocodile 👌🏻👌🏻
31 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Steven
We are so happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the glowing review!
Garage Door
I’m very pleased with the product and the fit and finish which was carried out by Ricardo and John who were professional and friendly. Ricardo from the start kept me well informed and explained on completion the finished product its function and any future contact where appropriate,
31 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Les
Thank you so much for your 5 star review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience. We are always happy to help with any aftercare questions and provide assistance where required.
Installation was great
Installation was great, the two guys were really informative and went above and beyond to make sure everything was spot on
3 March 2026
Reply from Crocodile Garage Doors Verandas
Hello
Thanks very much for the 5 star review!
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers and its lovely to see that reflected in your experience.
A rep came out to survey and quote for…
A rep came out to survey and quote for a shutter for our courtyard, he immediately suggested that their product was too high spec for an outdoor space as it is sealed, dustprof ect and we would be better off using a shop type security roller shutter instead. He did take measurements photos ect and later sent a quote. He also sent details of a local security shutter firm with good reviews. What a good fella he was , we have decided not to go with crocodile, but think they are a highly worthy company, given this experience.
29 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi David
We appreciate you taking the time to write the 5 star review for us, its very kind of you and hopefully we can be of service in the future.
First Class Service
Crocodile have been excellent throughout, from initial meeting with Larry Brooks (excellent customer service), to the Technical Survey by Andy (very prompt and highly professional), to dealing with Izzy (office, follow up, and installation date), to finally Dave & George (installation team), who arrived dead on 8am, working tirelessly till finish. Both Dave & George were highly professional, nothing was too much trouble, and the installation of both garage doors was first class. Clearly these guys know what they are doing. Both were super friendly, and we are thoroughly satisfied with their skills. Dave gave a thorough run through of the functionality of the systems, and we cannot thank them enough.
Highly recommended...!
Nick & Pauline
30 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Nick and Pauline
Thankyou for the brilliant review! We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression.
We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.
Crocodile products
The whole experience with crocodile has been great. The fitters Recardo and John were friendly and got the job done quickly and respectfully.
26 March 2026
Reply from Crocodile Garage Doors Verandas
Hi Ben
We are very happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the 5 star review!
The fitters arrived promptly and were…
The fitters arrived promptly and were very polite.
The instructions were given very clearly.
The two lads were very professional and
I must mention their names as
McKensie and Nathan, thank you very much both of you.
30 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Sandra
Thank you for your 5-star review! We are so pleased to hear you had a great experience with us. Your feedback will be shared with the team.
Excellent service Mark & Paul
Excellent service Mark & Paul we're very professional with there work and we are very pleased with our new garage door. Dave
26 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Dave
Thank you for your 5 star feedback! We are so pleased you had a great experience.
New garage door
Paul and paul turned up to install my new garage door , very polite went through all the workins and safty features of my new electric door , would recomend crocodile garage doors.
30 March 2026
Unprompted review
Reply from Crocodile Garage Doors Verandas
Hi Mark
We are so happy to hear that you are satisfied with the quality of our product and service. Thank you for the 5 star review!
Highly recommend Crocodile company
Highly recommend Crocodile company, so happy with our Garden Room.
From the initial visit Mark, was helpful, explained the installation stages, the technical chap was on time and excellent.
Then the two installation chaps arrived just before 8am on the day, garden room was completed the following day.
26 March 2026
Reply from Crocodile Garage Doors Verandas
Hi Christina
Thanks for the brilliant review! We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression. Enjoy your garden room.
Reply from Crocodile Garage Doors Verandas
Hi
Thank you for the 5 stars! We are pleased that you are happy with our work.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.