Crocodile Garage Doors Verandas Reviews 6,211

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 959 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their professionalism, politeness, and hard work during installations. Customers consistently highlight the excellent quality of the products, including garage doors and verandas, noting their sturdiness and superior finish. The service provided is often described as efficient and thorough, with installers explaining everything clearly and leaving the work area spotless. Many people are very satisfied with the overall user experience, from initial inquiry and surveying to the final installation, finding the entire process seamless and professional. However, some customers also noted issues with communication regarding surveyor appointments and receiving incorrect parts, which required additional effort to resolve.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and efficiency... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, consistently expressing satisfaction with the products, such... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting a 5-star experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a glass veranda installed last week by Crocodile's three installers Chris, Jack and Jake. We are delighted with the structure. The three installers were polite ,friendly and worked very hard un... See more

Company replied

Rated 5 out of 5 stars

We have had our Winter Garden completed today of sides and front. The hottest day of the year and the team of Chris, Jake and Jack were amazing to do such an incredible job in the heat of the day.... See more

Company replied

Rated 5 out of 5 stars

The ordering and measuring up visits were on time and well explained. The day of fitting was again punctual and the two lads Paul and Paul were very polite and thorough and showed me the working of th... See more

Company replied

Rated 5 out of 5 stars

Had my garage door replaced by Crocodile today, 24 6 26. Very pleased with the product and the excellent team, Ricardo, John and another guy, didn't catch his name. They removed the old garage door an... See more

Company replied


Company details

  1. #7 of 20 best companies in Garage door supplier
  2. #5 of 17 best companies in Awning supplier
  3. #2 of 12 best companies in Carport and Pergola Builder
  4. #13 of 68 best companies in Garden building supplier
  5. #56 of 244 best companies in Home improvement shop

Written by the company

Established in 2003 Crocodile is the UK's leading manufacturer and supplier of automatic garage doors, security shutters, glass verandas, winter gardens and awnings. Our products are bespoke made to meet your requirements at our own factory in Yorkshire. This ensures that we control quality in production and can give the best aftercare to our customers. We believe in fitting once and fitting to last. Our ethos has always demanded rigidity and durability. We are FCA registered and provide a number of finance options subject to affordability including buy now pay later and monthly repayment plans. Talk to us - Contact us to discuss ideas for your home with absolutely no obligation. Free site survey - Meet us and know your options. Our skilled surveyors work with you to design a customised solution for your home which meets your requirements. You will receive a clear and complete quote which details every step and cost. Manufacture - Once you have approved your quote, we will get to work in our UK factory. Installation - Our own expert engineers will fit the product at your property. Aftercare - Crocodile garage doors, shutters and awnings come with a five-year warranty and Crocodile verandas and winter gardens come with a ten-year warranty.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish with the Salesman, survey and fitters conducting a top job! McKenzie and Nathan were really professional fitters and I’m really pleased with the fitting quality and function that this garage door provides. Life is now a lot easier.

8 April 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Daniel
Thank you for your 5-star review! We are so pleased to hear you had a great experience with us. Your feedback means a lot to the whole team. We are glad to be of service.

Rated 4 out of 5 stars

Great job!

It's a garage door, so it's difficult to get too excited about it. It is a lot better and sturdier than some I have looked at.
The fitters, Ricardo and John, however, did a great job and left my garage cleaner than they found it. Nice one, guys.

24 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Dave
We appreciate your feedback and are pleased you are happy overall. If there is anything we could improve to earn that 5th star, please email us at sales@crocodile.co.uk we would love to hear from you.

Rated 4 out of 5 stars

Happy with everything except the glass…

Happy with everything except the glass roof was not cleaned when completed

7 May 2026
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Jayne
We are pleased to hear you are mostly satisfied with our service. Your feedback helps us improve, so please get in touch at sales@crocodile.co.uk we would live to hear from you

Rated 5 out of 5 stars

…Good work

Ricardo and John were efficient and tidy workers, they installed the new door quickly and carefully.I am delighted with the result.They were very polite and pleasant .

8 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Terence
Thank you for the 5 stars! We are pleased that you are happy with our work.

Rated 5 out of 5 stars

Jay and Daz fitted our glass garden…

Jay and Daz fitted our glass garden room it’s amazing!!
They worked not stop and excellent job would highly recommend

8 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Tina
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you for the 5 star review!

Rated 5 out of 5 stars

Professional service start to finish

The whole process from start to finish was very professional, everybody turned up on time and we were kept fully informed throughout in a timely manner.
Our fitters Dave and George turned up on time and got straight to work, and they did a great job and fully tidied up once the work was done including taking away the old door even though they did not have to.
Dave gave a very thorough explanation and demonstration of how to operate and service our new door including all of the safety features.
The door looks great and operates smoothly and the quality appears excellent.

7 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Antony
Thank you very much for the 5 stars!
We take pride in delivering top quality products and service and we greatly appreciate you sharing such positive feedback.

Rated 5 out of 5 stars

Superb Glass Veranda

Had a glass veranda fitted today and it is fabulous. Highly recommend this company and the process was excellent from start to finish. Chris and Jake who installed the veranda were brilliant- worked hard all day and were really friendly and helpful - a real credit to the company - thank you so much

8 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Julia
Thankyou so much for the 5 star review, we appreciate it.
Our team take pride in their work, right rom the initial visit, through the manufacture and to the fitting, and we are so pleased this is reflected in your experience. Thank you for choosing us.

Rated 5 out of 5 stars

Dave and George were brilliant

Dave and George were brilliant, were on time and very efficient. Gave us all information required. We’re polite.

8 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hello
Thanks for the 5 stars!
We are really pleased you're happy with with your new garage door.

Rated 5 out of 5 stars

Excellent company

From start to finish, the service was outstanding. The team that installed our new door did a fantastic job. Although it was an unexpected expense, the new door perfectly matches our grey porch. Unlike our previous door, this one is equipped with an alarm system and more, I highly recommend this company and want to extend a big thank you to the polite young men Paul and Paul who installed the door. They also cleaned up afterwards and took the old door away. Thank you guys.

7 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Kym
Thanks for the brilliant review! We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression.

Rated 5 out of 5 stars

Ricardo and John fitted our beautiful…

Ricardo and John fitted our beautiful garage door today. They were polite and tidied up after theirselves

6 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Anne
We appreciate the 5 star review, thank you very much.

Rated 5 out of 5 stars

Great service all round

Great service all round. Paul and Paul, the installers, were very professional and efficient.

6 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Ian
We are delighted to know you are happy with our service. Thank you for the 5 star review!

Rated 3 out of 5 stars

Had it fitted in November 23 and in…

Had it fitted in November 23 and in December 25 we noticed that it had started to blister,phone up and we have just had to pay for a new curtain they say its because we live near the sea area !!!! Didn't tell you about it when asked before fitting it they just said all weather protected we have just sent a piece off to be checked but we was missold

1 May 2026
Unprompted review
Rated 3 out of 5 stars

Excessive cost!!

Whilst our doors were installed in 2021, are therefore out of warranty and were damaged by my own car: the cost of the 'service' was, I believe excessive. The Crocodile employee merely applied a wooden 'tool' to repeat my own efforts on the deformed guide rails and spraying WD40 into the roller bearings.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

New Electric Garage door

Great service from initial quote by Martin through to fitting by Paul & Paul. Clean and tidy and everything was explained in detail. Overall very happy with our new garage door and the service recieved.

5 May 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Lisa
We are very happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the 5 star review!

Rated 5 out of 5 stars

Exceptional post-warranty service

We had two doors fitted ten or so years ago and they have worked perfectly until recently, when one stopped working. I rang up and they got an engineer to call me back immediately. I described the problem and he said the fix was simple and I could do it myself if he walked me through it, but as he was coming past he'd pop in and sort it, which he did. So, thanks to Neil for exceptional service, even though the door was well out of warranty.

1 May 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Tim
Thank you for your feedback! We are so pleased you had a great experience with Crocodile. We will pass your comments on to Neil.

Rated 5 out of 5 stars

Our new garage door

Ricardo and John arrived on time and did a great job installing our new garage door. High quality product equally installed to a high level by very polite and skilled installation team. A credit to Crocodile Products Ltd.

1 May 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi
Thank you so much for your 5 star review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.

Rated 5 out of 5 stars

Mark and Paul did a fantastic job…

Mark and Paul did a fantastic job fitting our new pair of doors and surrounds. The installation was done within the day and they left the site spotless.

15 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi John
Thank you very much for the 5 star review!
We are really pleased your experience with us was a positive one

Rated 5 out of 5 stars

Our beautiful glass garden room

We’ve just had a beautiful glass garden room installed by Crocodile, and we couldn’t be happier with the result.

The two fitters, Vitalie and Vasile, were outstanding — their professionalism, knowledge, craftsmanship, and attention to the finest details were incredible.

We would highly recommend this company from start to finish — from the sales team, to the surveyors, to the construction team. 100%!”

28 April 2026
Unprompted review
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Reply from Crocodile Garage Doors Verandas

Hi Donna
We really appreciate you taking the time to share such positive feedback. We will make sure to share it with the whole team. They will be pleased to know they made such a positive impression. Thank you for choosing us!

Rated 5 out of 5 stars

So happy with this product

The service throughout the full process was excellent, easy to deal with, great communication and no pressure at all. The fitting was straightforward, the garage door looks fantastic and Mark and Paul were very professional and easy to deal with. Thank you

29 April 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Calum
Thank you very much for the 5 star review!
We try to make the process seamless from start to finish for our customers

Rated 5 out of 5 stars

Really happy with the door

Really happy with the door, it look really good - really smartens the house up. Paul and Paul (installers) were great lads.. Doug (salesman) also a really nice chap. I'm Really happy.

1 May 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Alan
We are delighted to know you are happy with our service and product. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you!

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