Crocs Reviews 

Do not buy crocs they are dangerous and not durable iv had a accident by wearing them as they split. Cannot get hold of customer service.

Company is appauling

Can’t review product as yet. Customer Services appear only to have a Bot which does nothing useful, obviously not AI. Just wish I had checked reviews first.

UPDATE: Found contact through WhatsApp the way forward. Order dispatched and expected 1 week after order.

Absolutely ridiculous company policy for orders. They saved and reused an incorrect address across a “guest” checkout, and now tell me that I cannot cancel the order or change the delivery address.

So they wont cancel, wont refund and now my parcel is going to the complete wrong address? Absolutely disgusting customer service. Avoid using their own website at all costs. Just use another reseller instead.

Don’t bother! Been waiting over a month for my crocs and when I finally get hold of someone at crocs they tell me I need to contact the shipping company myself (which I can’t do because they are based in a different country and the phone lines won’t go through neither will the emails) shocking customer service from such a well known brand.

Nonexistent customer service. A 24 hour chat, in which agents don’t reply for over 20 hours. They ignore their official Facebook page message feed. They steal customer’s money and don’t return refund money when items are sent back tracked and proof of delivery has been shown.
I want my refund and I will do a chargeback via my Bank and/or go via a small claims court, just to prove the point that you’ve stolen from me

Returned too big and damaged crocs weeks ago with no response. Had to open a case with PayPal will never order online again

One star is too much. My six year old son found his blue plastic open sandal's velcro strap had failed after six weeks' use, bought from the Crocs Wembley outlet store. Crocs said only a 90 day warranty and not interested in a manufacturing claim for a faulty, low quality item, which this clearly is. We will stick to Gola and Sketchers from now on, which don't fail.

Just wanted to say how awful our recent purchase was - the flip flops.

I ordered two pairs for me & one for my husband to wear around the pool.

They are absolutely lethal with wet feet, we’ve both almost broken our ankles wearing them.

They are now going in the bin before we end up on crutches…

Do not buy….

Atrocious customer service. E-mails not answered
Website not functioning
Unable to Return items

I ordered crocs for my Grandchildren on line. Full price, even though the sale was on. I was sent a 20% off code as the items were in my basket but I hadn't bought them. I used the code, and it said applied at the checkout but when I looked after I had bought the items it had not been applied. When I spoke to someone about this, first they tried to tell me it was because the items were in the sale, (which they were not) and then they told me that the discount code couldn't be used on the combination of colours I had chosen!! I expected more transparency from a reputable company. I was then told I couldn't cancel the order and request a refund even though it was only 20 minutes after I had purchased them. Very disappointed

I ordered a pair of the crocs Getaway sandals. It said the item was in stock and I paid via Klarna.

The next day I have received a notification from Klarna to say my order has been cancelled and refund given. I checked my emails, no notification from Crocs so I was baffled.

Went on to the Crocs website and used the tracker only to discover it had indeed been cancelled, I used the chat bot for it to tell me this often happens as stock runs out frequently. Why the hell accept an order if the item has become unavailable. I would have though a company as big as Crocs could use a more reliable system than this, other companies don't accept an order if the item is out of stock.

Poor service especially as I never actually received an email from Crocs and if it wasn't for Klarna I'd still be none the wiser.

Crocs have lost a customer here.

I want to return my item and I’m trying to get through to a real human as I want a QR CODE. It’s a nightmare been trying for a couple of days . Anyone else have this problem?

I purchased a genuine pair of Crocs expecting extremely good quality due to the high price and reputation, however this appears not to be the case , as when you challenge Crocs about there products shrinking in the heat , which happened to my stored in my motorhome, Crocs believe it’s acceptable for there product to fail , even at the extremely high price point they charge , I truly will not endorse or recommend this product, you can buy better for much cheaper, please be aware of this products failings

The Crocs that arrived were of a totally different colour to those shown on the website. They said they'd send me a new pair the colour I wanted, but these were exactly the same as the last one sent. Customer service was terrible, WhatsApp number does't work, live chat slow and then the agent refuses to speak for some reason.

I thought that crocs would be good but I was disappointed that when compared with cheap Temu versions Crocs fail to match the comfort of these much cheaper Chinese versions.

I have my new Crocs here but I keep reaching for my comfortable Temu ones instead. The tops of the Crocs crush down and they are tight on in my case a 9 uk feels more like a 8.5 uk. I even had to cut my toe nails to give them half a chance to fit properly.

I would have returned them but I wanted to give them a fair trail and do do this I had to cut the labels off. Anyway I will just have to charity bin them as I won’t be wearing them.

I have ordered for the second time, size M9, and received the wrong size for the second time.

Keep sending wrong items! Item quality rubbish

This is the worst company I have ever dealt with. DO NOT ORDER FROM THEM DIRECT. I wish I had read the reviews before placing my order. I placed an order online and entered my delivery address, when I selected Apple Pay, the delivery address was automatically change to my old address. I immediately contacted their online chat support and spoke to an agent that was very rude and unhelpful, she would not allow me to cancel the order or change the delivery address and told me to contact their online chat couriers GLS and parcel force once the item was dispatched. I still had questions about this and the agent kept disassociating themselves from Crocs saying it was Crocs fault and their processes that were at fault, this alone is poor customer service as they ARE Crocs point of contact. The agent Raya then ended the chat and would not reconnect me when I was trying to contact them again. I then called customer services regarding which cost me a fortune is call costs for them to tell me the same that the order could not be cancelled and could not change the delivery address. I raised a complaint via crocs and received an automated email response saying I could cancel the order with. 30 minutes! At this point an hour had already passed and it was too late. Complaint department contacted me and gave me the same excuse that I need to change the delivery address with GLS and Parcel force, GLs has no working phone number and faults with the contact form and parcel force have confirmed its illegal to change the delivery address so I have raised a further complaint with the CEO of Crocs but received no response. I will not have to raise a complaint with resolver and trading standards. In all it has taken me over 3 hours and £10 in call costs to get nowhere. I hate this company and strongly advise you do not buy direct. If I had ordered from Amazon I would of had the option to cancel the order and reorder with no problems at all. crocs are the worst company ever. Just take your money and them wipe their hands of you if you need help. I wish I had thought to read the trustpiolt reviews before ordering.

Horrific experience with this company they literally have no customer service and you have to phone a number from the Netherlands which charges you per minute to get hold of someone. I feel they do this on purpose to detract from a conversation. They do t reply via social media or their live chat either. All I want to do is return an item, but they only allow you to send by having to print a postage label at home, which is no use if you haven't got a printer! They can't send a QR code like any other company! I'm stuck with crocs that I don't want as I cannot return them and there is no way to get support! AVOID!!!!!!!

Very poor customer service experience.
I waited 5 hours on live chat (from 09:33 to 14:33) just to speak to an agent. When I finally got connected, the agent disconnected after 2 minutes without providing any meaningful response while I was typing.
This is completely unacceptable and shows a lack of respect for customers’ time. The issue itself was not resolved, and the support team kept repeating generic answers instead of addressing the problem properly.
Overall, extremely frustrating experience. I would expect much better service from a brand like this.