Crocs Reviews 

What company won’t allow you to modify an order prior to it even being Despatched? Customer Service couldn’t care less “it’s in our FAQ’s”, sent me a message on what’s app then closed the chat, honestly couldn’t care less, you’d rather send the order out, pay for postage, pay for the return and then refund the money, just to do it all over again? First and last time ordering from you, stuff will be sent back and I’ll go else where, absolute joke of a company.

I am new to Crocs but have now bought 4 pairs. Shush don’t tell her Ladyship. Product is great and so comfy, especially the fully lined version. The only downside is dispatch time takes about 3 days which is too slow. Once dispatched they tend to come the next day. Yipeee!

Appalling customer service and refund period. Returned items (sizing) received by Crocs on the 27th April. Having spent the last half an hour (following navigation of chatbots) person in customer service advised that refund may take another 14 days following immediate request. Over a month since receipt. I ordered the replacement size immediately in goodwill. I will NEVER trust this company or buy from them again!

I have an old pair of crocs, time to replace, but it looks like they can not be recycled in the UK, the recycling programme is only for the US, the chat feature on the website is no help at all.
I won't be buying another pair for them just to end up in landfill forever

I purchased a pair of crocs on the 1st of may, I received tracking details on the 5th informing me they would be delivered the next day. I am still yet to receive my Crocs. I have contacted crocs multiple times so sort this out and had different shades of rude and unhelpful responses ranging from ending the chat abruptly with no warning. Telling me to wait longer (despite being well over the estimated delivery time) and waiting an hour and a half for a human to talk to me on the chat. I have been told I would have a replacement pair sent out and would receive tracking info within 2 days. I still have not received this. As an apology I was offered a 20% off discount code for future full price purchases (you get 15% off for giving you email address) so effectively 5% discount for all of the above ON FULL PRICED FUTURE PURCHASES!!! I have also been told that it will be 5-10 working days for delivery AFTER I get my tracking info. So likely I will have waited a MONTH. I was also offered the postage to be refunded which I still haven't got. Absolute joke

Similar to other customer very poor service sent crocs back due wrong sizing. Still waiting for a refund it has been over the 14 day return period. I continuously email but recently I have no response. My advice steer clear of this company

I ordered two pairs of Crocs in the middle of March 2026, and had to return a pair because of the sizing. Crocs received the item back on March 27th, and the parcel was signed for. It is now May 14th and I still haven't received a refund despite contacting customer services several times. I've been told that refunds can take up to a month to process, however it is now well over a month since they received them. Crocs refund policy is:

"You will receive a full refund of the purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account. Refunds not related to returns also take on average 10 working days to process".

This is my first time ordering from Crocs and my experience has been incredibly negative. Their sizing is all over the place, customer services are rude and dismissive and their refund process is laughable. I wish I had never purchased from them, but this has been a learning curve and I will never purchase again. They have no respect for their customers whatsoever. My advice - AVOID.

I love the crocs shoes but the crocs company are DREADFUL for customer service, they do not care about their customers. Cannot cancel a pair that ordered 10 mins after ordering them due to using the wrong card, they will not let me cancel which I understand had it been shipped already but the payment was still pending!!! And when I rang the customer ‘helpline’ they were not helpful in the slightest!

"Join Crocs Club & Get 15% Off Your Next Purchase"- Not true. False and misleading advertising on the website. Code sent did not work so used chat function with a Bot and was put through to a live chat with a human. They told me the code was not valid on all items. During the chat I was asked for details of the order and as I am typing, I'm hassled to hurry with my reply to avoid being cut off. I'm told none of the Jibbitz or the crocs in my basket coming to over £100 are eligible, they are excluded. This is not stated on the advertising to sign up to the Crocs Club. Surely this is misleading?!! I feel this could be a Trading Standards issue under 'Fraudulent Misrepresentation: The company knowingly makes a false statement, or behaves recklessly as to its truth, intending to convince a consumer to buy a product or enter a contract.' After a brief exchange with me challenging this, the chat is 'ended' by the service member. Not impressed at all.

Dreadful sorry… Non existent customer service, mail all you like you won’t get replies once they have your money.
Purchased size too large (almost like sizing is difficult to follow) and mailed asking to exchange. They don’t do exchanges, but now they cost £25 more than when I got them. Simply appear not to care about customers.

Returned a pair of Crocs over 4 weeks ago after discovering the sizing seems wildly inconsistent between different pairs.

Royal Mail tracking shows the return was delivered, yet I still have no refund and customer service are completely ignoring emails.

A refund should not take over a month with zero communication.

Really disappointing experience from a brand this size. My advice: avoid.

Great shoes, stupidly high prices and disgraceful customer services, to call Crocs UK you need to call internationally to the Netherlands, if you can contact on WhatsApp they take ages to reply and give you minutes to respond or they close the conversation. Sizing policy is ridiculous, we ordered our sizes, they sent much bigger, they looked like clown shoes. If they have an offer, by the time they have sent out the wrong shoes, you cant even order a replacement so the offers will have ended when you reorder.

Worst customer service ever!! I’m asking for a refund for last 8 weeks and they keep doing nothing! Very disappointing

What a load of old Bollox. The sizing is all in US despite selling stuff in UK. Customer service is crap, no one answers you. Can't even find away of cancelling my order within and hour of placing. Customer care is so crap they haven't even responded to any negative comments made on here to even attempt to rectify their mistake.

Ordered as a guest, so can't comment on the rest.
Sent a text about subscribing and told to text "stop" if you didn't want to.... Next thing my network says there's a charge for this.
Robbing bar stools using a premium to unsubscribe

DISGUSTING CUSTOMER SERVICE FROM THIS COMPANY. ALL THE FUSS OVER THESE HORRIBLE PLASTIC UGLY SHOES.
ORDERED TO A UNI ADDRESS BY MISTAKE AND THEY REFUSE TO AMEND OR CANCEL THE ORDER.
AVOID!!!!! ABSOLUTE SCAMMERS

Ordered from Crocs over 4 weeks ago and the experience has been extremely disappointing.

The order never even made it to the UK — tracking showed it repeatedly leaving and returning to the delivery centre, then eventually marked as “returned to sender.” Throughout this time, none of the tracking links provided actually worked properly.

Customer service has been poor. Emails were ignored, and when I finally got through on live chat, I was told my address was incorrect — which it isn’t and has never been an issue before. I was then told the situation was “out of their hands” and that the delivery centre had started a refund.

To make matters worse, they offered a 20% discount to reorder — but the item I originally bought is permanently on sale, so this isn’t a genuine saving at all and is also no longer in stock.

Overall, a frustrating experience with no accountability and very little effort to resolve the issue properly. I would not feel confident ordering again.

DO NOT BUY DIRECT FROM CROCS-I placed my order and paid on 27th March. I am still waiting for a refund as they sent the wrong size to me. Contact by email is unsatisfactory as they send an automated one back saying 14 days for refund, but it’s been more than that. Phone calls keep you waiting-I’ve yet to speak to someone and still waiting for my refund.

Returned a bag that was unsuitable, tracking confirmed they’d received it but as they hadn’t scanned it in correctly the refund wasn’t processed. I messaged last week to query time taken to refund and again today, only to be told of the mistake and that I’d have to wait another 10 to 14 days for my money back. The agent offered me 20% discount for further purchases but I refused and said I wanted to take my complaint further, agent told me he’d pass on my feedback, wished me a good day and ended the chat abruptly. My advice to anyone is to be very careful when ordering from their website, I certainly won’t be doing it again.

Dont buy. Buy from another company. Their customer service is useless.