Crocs Reviews 

The customer service is terrible. I ordered a pair of womens bayaband sliders and when they arrived despite being the same size on the sliders they actually were 1cm different in length. This meant that one foot fitted and the other didn't. Customer service chat said that I would have to pay to return them as the difference was only slight!! They do not offer exchanges so I would have to re-order at a higher price as spring promotion had finished. I won't be ordering again.

The worst customer service, opted for the ease of Apple Pay to purchase my order it randomly autofilled my OLD details to an address that I am no longer associated with. This was a big problem and it wasn't cancelling the order. I immediately contacted customer service who said they have a policy where you can't cancel or change an order. Even when I told them that the person currently living at my old address can NOT know my knew one. She parred me off and told me to ask the courier to change the address, which as we know will not happen. Now I'm having to go through my bank to see if they'll cancel the payment. I won't be buying them at all now!

The worst company I have had the displeasure of dealing with. Their sizings are all wrong and trying to get a return note is an almost impossible task. It took at least 3 attempts with their AI assistant to get to speak to a live agent and then all you get is a load of bull..... Eventually returned the items which they have received but I am still waiting for my refunds. The reckon it can take 10-14 business days for this to be processed. More bull.... AVOID THIS LOT.

I suffer from Erythromelalgia and I have tried Crocs in the past. Like Skechers they were comfortable at first but only lasted a short while until pain set in

I recently bought Crocs Echo and Crocs Gum Ro. The Echo are very comfortable and I have just managed to walk a good distance. However, the Gum Ro are even better.

Looks/styles a bit weird but I don’t care as long as they relieve the pain

The only downside of Gum Ro is that the sole can be a bit clumpy. Other than that, I have found them to be brilliant.

I always wear crocs around the house. I ordered my usual size. When they arrived, I could only fit in half my foot! I sent them back, and Royal Mail states they have been delivered. I tried to track my return, and it's saying on my account that I did not place any orders.
Awful sizing, awful service. I will never use again.

I ordered a pair of crocs and 2 packets of charms at the end of January 2026. I received a email from them saying the crocs and one of the charm packets were now out of stock so they sent me one pack of croc charms. I emailed to request a refund for the items they cancelled but as of today, 20 March 2026, I have still not received a refund and my emails are ignored. Avoid ordering from this company.

Appalling customer service. I received 2 pairs slippers , returned both but was only refunded for 1. Don't answer emails, can't call them in the UK. Disgraceful company

Dreadful - the side completely fell apart on first use so the toe gapped through it. Totally unwearable now - what a complete waste of money.
Poor customer service refused to replace as bought as a Xmas pressie a month before Xmas.

Very terrible experience from Crocs and their customer service that’s based in Netherlands is absolutely disgusting, horrible and pathetic!
I made an order and never received my items m, I reached out to the customer service team and an agent called Gergana and Vanesa (horrible people)and they told me with not sense of responsibility that that’s my problem and they will not do anything about it.

DO NOT PATRONISE THIS FRAUDULENT COMPANY!!!!

WARNING❗️
DO NOT BUY❗️

Vile! Visited their new shop in clarks village was really looking forward to this opening and found a pair i really liked that were full of jibbitz. At 37.99 took them to the till and the lady said "do you want all these jibbitz as we have to price them per jibbitz" i was shocked i stated that the price tag said 37.99 that should be what i pay and filling them full of these things without any warning that you pay extra at the till is missleading. The guy behind the lady at the till was selfish and rudley said "they are for display purposes only" there was no sign stating so. These should of been sold to me at price stated! With no sign saying anything different this is missleading to many people especially neurodivergent adults and kids. Imagine a child getting a pair and going to the till and being told this and the parents cannot afford the jibbitz it then becomes a plain boring pair of shoes! Sort it out disgusting behaviour. If you are not providing signs to say the jibbitz already on the shoes are extra sell them at the honoured price on the tag!! I had to leave them as they were 37.99 with about 104 pounds worth of jibbitz! Wtf!!! The jibbitz were more expensive than the shoes about 3 times more! Absolute scam!!!

Was a bit worried after reading the reviews, especially after I ordered the wrong size and emailed them about this, didn’t hear back on the email so I expected to be doing a return when I received them. However to my surprise they arrived 4 days after ordering them and in the correct size as well. Thank you.

Was so excited to purchase the new croc slippers and had my eye on them as soon as they were released. I got them on sale at a retailer. Picked them up on the Friday. On Saturday evening I was literally just walking in them and the clip holding on the strap came off. Tried to click back into place but it was clearly faulty and not correctly made. Contacted Crocs as they are the manufacturer and they did not want anything to do with it. They offered zero assistance and the customer service was so poor. Would have been gutted if I had paid full RRP and had these results! I have purchased many pairs of crocs and never before had an issue. Maybe since they've become fashionable and popular they are making them a lot cheaper. After having no support from customer service I will be opting for a refund and not purchasing any form of crocs again.

Shocking service, paid for a pair of crocs over 10 days ago still haven’t arrived. Contacted crocs about the issue and was told I would have to wait a further 10-15 business days to receive another pair. Poor customer service also. Got a refund in the end and went to another company. Avoid at all costs. 1 star is generous!

Finally got my refund but minus p&p ….. firstly I didn’t receive the crocs I ordered (they cancelled order!) I did receive the charm which is of no use to me without the crocs! Then they charged me to return the said charm!! Bloody cheek!!

Still chasing refund for return, nearly 2 months later!!

Returned with prepaid label. Received confirmation from Royal Mail item returned. Heard nothing after 2 weeks. Spoke to person using Chat Service online, promised refund in 7-10 days. After that time, contacted again, this time via WhatsApp and shared screenshot of Royal Mail confirmation. They asked me to type the tracking number despite it being in the screenshot. Challenges my return and said they had no record. I again sent the screen shot and typed out the tracking. No apologies but agreed to refund and confirmed another 7-10 days. 6 weeks in still no refund!
I’ll be creating a charge back via my bank.
The WhatsApp person was rude too.
As a family of 4, we’ve purchased dozens of Crocs, I will never ever buy them again! No investment in the customers that fund the product!!

Well I wish I'd come here first!

Im so so glad i placed my order through PayPal!!

Accidentally selected an address that I no longer live at at checkout.

Immediately realised and the attempts to contact them began!

Live chat and email basically pH we can't change it and we can't refund you.

In this day and age to not allow for human error is INSANE wasn't like it was days it was Immediately.

Absolutely blocked on all accounts of asking for help!!

So they van enjoy my money for nothing I guess.

Thankfully PayPal have refunded me.

First and last order.

No tah!

I tried to cancel my purchase after placing it, but Crocs refused to accept this and said they will proceed to ship the order and bill me for it. I specifically said I was invoking my right to the 14 day cooling off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Their response was a laughable "please see our FAQs, you can't cancel after you place an order".

Sorry, folks, but your FAQs don't override UK law. This is an illegal act, plain and simple.

Do not sign up for the 15% discount as a new customer as it’s a con, you get a text message from them and it’s asks you to reply which then you get a charge on your phone bill and the 15% discount code didn’t work as it says it has already been used,
Avoid crocs

Placed an order with crocs 10 days ago, 2 days later they cancelled the majority of the order except for 1 charm which is a letter of my grandaughters name so useless to me, they then said it would take 10-14 days to get my money back. I complained they said it was a stock shortage but they are still available to order online. I found out this happened to one of my colleagues. Crocs are making a killing on interest on peoples money. I have had the same product in my basket since being cancelled, I get messages every day from crocs telling me to purchase as they are nearly out of stock but I know they don't have any so they would just be taking my money for a few weeks.