Crosscrownstore Reviews 176

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with their orders, frequently citing issues with products being too small, not matching descriptions, or being of poor quality. Customers also experienced significant problems with delivery services, including long shipping times, lost packages, and unexpected customs issues. The return policy was a major source of frustration, with many finding it difficult and costly to return items, especially due to international shipping requirements. Conversely, a small portion of people felt satisfied with their purchases, noting that some products exceeded their expectations in terms of quality, fit, and appearance. These customers also reported positive experiences with packaging and timely delivery for some orders, and expressed an intention to order again.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction with product... See more

Order

People report negative experiences with order. Many customers express significant dissatisfaction with... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express significant disappointment, citing... See more

Delivery service

Users describe negative interactions with delivery services. Many customers report significant delays, with... See more

Return policy

Customers had negative experiences with the return policy. Many reviewers report significant dissatisfaction... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 2 sweaters, for 2 different people. The one for my husband is too small. I have emailed 3 times to do an exchange. Well within the return window. First off, I ordered this on Thanksgiving, i... See more

Company replied

Rated 2 out of 5 stars

The product (order No 519820) was not as expected (way too small and the zip on the wrong side) but decent-ish. The customer service up until a certain point was okay. Now after returning the item... See more

Company replied

Rated 2 out of 5 stars

Shipping was very slow and delivery was rejected because there was postage due even though I paid for shipping. The last item I ordered is definitely not the size or color I ordered. I don’t think I w... See more

Company replied

Rated 1 out of 5 stars

My wife purchased a sweater for me as a Christmas present. She placed the order Dec 5th; we finally received the pkg Jan 6. She emailed multiple times to check status or get a refund, never received... See more

Company replied



Contact info

1.8

Poor

TrustScore 2 out of 5

176 reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I have seldom gotten as many positive…

I have seldom gotten as many positive comments on clothing until I bought the two sweaters from Cross & Crown.

7 November 2025
Unprompted review
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Reply from Crosscrownstore

That’s wonderful to hear, Thomas! We’re delighted our sweaters are helping you make an impression — thank you for your kind words and continued support!

Rated 5 out of 5 stars

Great product

18 October 2025
Unprompted review
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Reply from Crosscrownstore

Thank you, Joe! We’re delighted to know you’re happy with your purchase. Your support means a lot to us!

Rated 5 out of 5 stars

I'm not one to get compliments...

I'm not one to get compliments for my looks or my fashion. But I bought two of these and I swear every time I wear them I get compliments. So I bought two more to give me a little more variety.

6 November 2025
Unprompted review
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Reply from Crosscrownstore

That’s amazing to hear, David! Thank you for your continued trust in Cross & Crown!

Rated 5 out of 5 stars

Cross and Crown Sweaters

Cross and Crown delivered the stylish sweater I ordered from them in a timely manner, This garment was of good quality and I subsequently ordered three additional sweaters of different colors which were delivered without a hitch. I would certainly order from Cross & Crown again.

6 February 2025
Unprompted review
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Reply from Crosscrownstore

We truly appreciate your kind words, Daniel! It’s wonderful to know you’re enjoying your sweaters. We look forward to serving you again soon.

Rated 4 out of 5 stars

The quality and style of the clothing…

The quality and style of the clothing is outstanding and suits me. My only problem has been sizes have run small.

6 November 2025
Unprompted review
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Reply from Crosscrownstore

Thank you, Gary! We’re happy you love the style — and we’ll keep improving our sizing consistency.

Rated 1 out of 5 stars

1-star review because zero is not an option

1-star review only because zero is not an option, I order a sweater I saw on Facebook, but prior to ordering checked Amazon for the same item which appeared but all with Chinese sounding names, so I opted to pay more and order direct. The company appears to have an address in the US in FL. Order was finally received a month later after noticing it was being shipped from China. When it arrived, the sizing was way off (always were a medium and this one wasn't close), quality was cheap and lightweight (appeared like a bulky, warm sweater online). When I started return, I was told I could have a 30% credit or a full refund if I shipped it back to China, which by the way will cost more than I paid for the sweater originally. DO NOT ORDER FROM THIS COMPANY! IT IS A SCAM AND THEY ARE MAKING 70% OFF ITEMS THEY KNOW PEOPLE WILL WANT TO RETURN AND NOT PAY THE EXPENSE TO DO SO!

5 November 2025
Unprompted review
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Reply from Crosscrownstore

We’re sorry for your experience, Michael. Our products are crafted with care, and we do offer clear return options — we’ll review your case to improve our service.

Rated 5 out of 5 stars

Product was excellent

Product was excellent, love the design

4 April 2025
Unprompted review
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Reply from Crosscrownstore

Thank you, Marc! We’re thrilled you love the design and overall quality.

Rated 4 out of 5 stars

Detailed on the products

23 September 2025
Unprompted review
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Reply from Crosscrownstore

Thank you so much for your kind words and honest feedback! We’re thrilled you love our products and are working to improve delivery times to make your next experience even better.

Rated 4 out of 5 stars

Their products are excellent- but

Their products are excellent, but the shipping time is not the greatest. You’ll like everything you purchase. I hope they will straighten out their shipping problem.

3 November 2025
Unprompted review
Crosscrownstore logo

Reply from Crosscrownstore

Thank you so much for your kind words and honest feedback! We’re thrilled you love our products and are working to improve delivery times to make your next experience even better.

Rated 1 out of 5 stars

Chinese scammers just like…

Chinese scammers just like Wilson-Brampton. All appearing on Facebook. Time Facebook took this off their site.

22 October 2025
Unprompted review
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Reply from Crosscrownstore

We’re sorry to hear this. Please reach out to us at hi@crosscrownstore.com with your order number so we can review and assist you directly.

Rated 5 out of 5 stars

The sweater I bought was even better…

The sweater I bought was even better than I thought, so I ordered another in black!

26 October 2025
Unprompted review
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Reply from Crosscrownstore

Thank you so much, Steven!
We’re thrilled to hear that the sweater exceeded your expectations — that’s exactly what we aim for with every piece. The black one is a timeless choice — we hope you enjoy it just as much!

Rated 1 out of 5 stars

Chinese company that has a presence on…

Chinese company that has a presence on Facebook, and ads appear as an US based company. Order took 25 days to finally show up at my door. Multiple tracking numbers were given along the way, but good luck trying to find out who the shipper is. And once the shipper was found, the only assistance with tracking the package was an AI chat bot. Frustrating experience!

29 October 2025
Unprompted review
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Reply from Crosscrownstore

We’re sorry for the delay and the frustration this caused. While we do ship internationally, we always aim to keep our customers informed every step of the way.

Please reach out to us at hi@crosscrownstore.com
— we’d be happy to review your case and make things right.

Rated 4 out of 5 stars

The only thing that I feel needs…

The only thing that I feel needs improved is the delivery times!

30 October 2025
Unprompted review
Crosscrownstore logo

Reply from Crosscrownstore

Thank you so much for your feedback!
We’re thrilled that you’re happy with your purchase and truly appreciate your note about delivery times — we’re actively working to make shipping faster and smoother for all our customers.

Rated 4 out of 5 stars

Cost is consistent with the quality

Pleased with the overall quality of the sweater. The sweater material is thinner than expected. Several loose threads hanging off upon opening which I cut carefully. Stitching is satisfactory.

29 October 2025
Unprompted review
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Reply from Crosscrownstore

Thank you for your feedback!
We’re glad you’re pleased with the quality and truly appreciate your note about the fabric and stitching — we’ll share it with our production team to keep improving.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, clear description of the products.
Delivery was quick and packaging was excellent.
I found the sizes run a bit smaller than what I usually expect.
Items were of good quality and well tailored.

28 October 2025
Unprompted review
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Reply from Crosscrownstore

Thank you for your thoughtful review! We're glad to hear you had a smooth ordering experience and were pleased with the quality and presentation. We appreciate your note on sizing and will take it into account for future improvements.

Rated 1 out of 5 stars

Cross&Crown Chinese Bad Service

It is a Chinese company making itself look like they are stateside. The order took 20 days to arrive. I ordered 3 items - The sizes are not American sizes. The XL item received was far to small for XL. Their web ordering system is flawed when ordering the other item it was being ordered as an XL then their system offered a "buy 2" option at a reduced price which I took and the size changed to Small which was not obvious. I will add that this company knows its is a "poor service company" as they must pay Google so Google Reviews cant be made online.

27 October 2025
Unprompted review
Crosscrownstore logo

Reply from Crosscrownstore

Thank you for sharing your experience. We're truly sorry for the frustration you've encountered with your order and the impression it has left.

We strive to be transparent about our international operations and sizing, which is why we provide detailed size guides and processing timeframes on our site. We understand that navigating these options can sometimes be confusing, especially with promotional offers, and we sincerely regret any inconvenience caused.

Please feel free to contact us at hi@crosscrownstore.com
so we can personally assist you and work toward a resolution.

Rated 5 out of 5 stars

Quality meets the pictures

The website is impressive and the merchandise matches the pictures. As these were purchased as gifts, they have not been worn.
The only downside was the tracking, inconsistent. They arrived in great condition.
I would definitely purchase from the company again!
Thank you

29 October 2025
Unprompted review
Crosscrownstore logo

Reply from Crosscrownstore

Thank you so much for your kind words and thoughtful feedback! We're delighted to hear the gifts arrived in great condition and matched your expectations. We appreciate your note about the tracking and will continue working to improve that experience.

We look forward to serving you again in the future!

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