Tried one of their 'cake doughnuts' they sell on Ocado Zoom and it's genuinely the worst thing I've eaten in a long time - my son refused to eat his half and doughnut was his first word. The 'dou... See more
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See what reviewers are saying
My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... See more
Crosstown were amazing! They were one of the caterers at our 2023 Commemoration Ball at Oriel College, Oxford. As advised by the Crosstown team, we ordered the dough bites which were the perfect size... See more
Ordered 12 donuts for my husband's birthday on 10th May. Sadly the delivery driver abandoned the route halfway through and went home so we never got them. I've been trying to get my £63 back ever s... See more
Company details
- #4 of 4 best companies in Doughnut Shop
- #46 of 49 best companies in Bakery
- #42 of 43 best companies in Catering food and drink supplier
- #37 of 38 best companies in Chocolate shop
- #45 of 46 best companies in Coffee shop
- #2 of 2 best companies in Ice cream shop
About Crosstown
Written by the company
DOUGHNUTS
COOKIES
ICE CREAM
CHOCOLATE
CORPORATE
EVENTS
Crosstown is an award-winning scratch bakery. We roll our dough by hand.
We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.
It’s a lot of extra work, but we believe the results speak for themselves.
Quality should never be compromised no matter the quantity, although both can exist at the same time.
We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.
Contact info
London, United Kingdom
- 020 7360 5790
- customerservice@crosstown.co.uk
- crosstown.co.uk
3.5
Average
752 reviews
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Hasn’t replied to negative reviews
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Delicious donut tower for wedding
We had a Crosstown doughnut tower at our wedding rather than a cake and our guests loved it! Darcie was super helpful during the organising process and Crosstown delivered a really delicious range of doughnuts. Thanks again!
31 May 2023
A flawless experience from start to finish
A flawless experience from start to finish! Darcie was incredibly helpful throughout the planning process and Azeez and Peter were brilliant on the day. Hopefully we will work with the team again soon!
6 July 2023
Donuts are good even after a few days…
Donuts are good even after a few days (in my case a couple weeks lol) old
4 July 2023
Disappointing!
I always loved Crosstown since it was introduced to me. I ordered few times and never had any issues until my wedding day when they missed the tier stand for the doughnut tower. I cannot believe how much chasing and waiting I had to do just to get refund for the stand. It’s a shame that I no longer feel comfortable in ordering from Crosstown anymore.
10 June 2023
Reply from Crosstown
Hi Jamuna,
Thank you for leaving this review, we truly do appreciate all feedback.
I am sorry you had a less than desirable experience with us especially on your wedding day. This should not have been the case. I know you discussed this with members of our team, and I am sorry for the delay, but if you do wish to discuss this further, please contact me at customerservice@crosstown.co.uk.
I am sorry again for this experience. I hope we can welcome you back sometime in the future.
Best wishes,
Eriik
Very nice event!
Everything was great! All the people who attended our event enjoyed the ice cream, doughnuts, and shakes! Peter, the driver and main helper was amazing! He made the event very smooth and helped us when we needed
7 July 2023
Disappointing compared to what I've had from Crosstown before
Ordered a doughnut and cookie selection box for deliver. 5 of the 6 items were vegan which I thought was a little odd given this was not a vegan box. The texture of the doughnuts was a little chewy compared to what I've had from Crosstown before - not sure if this was because they were vegan or due to transport, or they were just a little stale
4 July 2023
Reply from Crosstown
Hi Laura,
Thank you for reaching out to us. I am so sorry to hear that this experience you had with Crosstown was not the same as it has been in the past. We strive to make the experience better than the last, and I am saddened to hear in this scenario it was not the case.
Crosstown is set apart from other high street or supermarket doughnut brands by the premium quality ingredients that we use, as well as the hand crafted nature of our treats. Every doughnut, glaze and compote is freshly made each day, by a member of our fabulous scratch bakery team, at our site in Battersea. They tend to have a slightly different texture from most other doughnuts, due to the signature Sourdough base for which we are famous. This tends to offer a weightier, more bread like finish, which could have been the reason they weren't quite what you were expecting. I'm sure it will be incredibly disappointing for our team of lovely bakers to hear that the product crafted by themselves, for you, was not enjoyed, but will forward this feedback onto the bakery team for their review.
I would be happy to discuss the ingredients and vegan side of things if you wanted to reach out and continue this conversation via email. Please reach me at customerservice@crosstown.co.uk.
I hope we can welcome you back soon!
Best wishes,
Erik
Crosstown were amazing!
Crosstown were amazing! They were one of the caterers at our 2023 Commemoration Ball at Oriel College, Oxford. As advised by the Crosstown team, we ordered the dough bites which were the perfect size for guests to enjoy as well as mitigating food waste. All the dough bites were delicious, the team were friendly and prompt, the marquee looked very professional and everything ran smoothly. Would highly recommend for big events!
23 June 2023
I placed an online order after trying to…
I placed an online order after trying to grab some doughnuts from the Fenchurch street store without luck, as they said they were fully sold out at 2.30pm (while they are open until 5pm). The outcome of the order was a similarly big disappointment: I could place the order for pickup, I was charged, but an hour later, I got a phone call to let me know they ran out of doughnuts. Then I received an email that my order was successfully fulfilled. I love Crosstown doughnuts, but apparently, there are serious issues across their stores and even the online shop. I hope they read these reviews and take the necessary steps and hopefully they can regain my trust sometime in the future...
29 June 2023
Reply from Crosstown
Hi Zoltan,
Thank you for taking the time to send us some feedback, we really do appreciate it.
I am sorry to hear that you had an unfortunate experience with our online ordering system, as well as in shops over the weekend. Due to the festivities on Saturday, I know a lot of our central shops were extremely busy, and difficult to keep the products on the shelves (which is never a bad thing, except when trying to make an order).
I would love to look into this further for you Zoltan, and discuss the app issues you experienced. Would love to get this rectified for you as soon as possible, and get you a tasty treat again soon. Please email me at customerservice@crosstown.co.uk to discuss these issues further, and I will be happy to reach out to our technical support team for further assistance.
I look forward to hearing from you soon! I hope you have a lovely rest of your day!
Cheers,
Erik
Did not deliver on the date promised
Did not deliver on the date promised. Delivery ended up being the following day, and only with the help of the delivery company, not you!
Apparently, the doughnuts were delicious, though.
20 June 2023
Reply from Crosstown
Hi Pete,
Thank you for reaching out to us and leaving this review. I am so terribly sorry to hear that your recent delivery was not made on the correct date and you were not notified from us. We would love to be able to use our in house delivery team to safely delivery all orders, but unfortunately we are unable to do so. We rely on external couriers to delivery our national orders, and most of the time are extremely reliable, but unfortunately with this, there must have been some miscommunication that your order was not successfully delivered on the correct date, and that I am extremely sorry!
I would love to discuss this further with you, and have this rectified as soon as possible. If you can reach out to us at customerservice@crosstown.co.uk, I would love to help!
Best wishes,
Erik
The doughnuts were amazing and everyone…
The doughnuts were amazing and everyone in the office loved them! The team were also really helpful in ensuring they would arrive inn time for the event. Thanks!
20 June 2023
good communication
good communication, recipients were very happy with their doughnut selection gift box
18 June 2023
PERFECTION
Darcie was so helpful, I didn't feel like i had to wait very long at all for responses to my questions, she was a very genuine person and seemed excited for my event for me, she even checked in the day after to see how it went(and it was a sunday). the delivery process was smooth- i was able to track on my phone. The doughnuts themselves were of course delicious and the guests LOVED them. highly recommend- i see lots of comments about how expensive it is for doughnuts but honestly 140 doughnuts...that are the size of 2 everyday bakery doughnuts...i would not have got a weeding cake to feed that many AT ALL for the price i paid. PERFECT!
16 June 2023
Thank you so much!!
14 June 2023
Taste sensation!!!
Taste sensation!!!! I pre ordered a large box of doughnuts for a colleague’s birthday and they arrived on time. Would highly recommend
14 June 2023
Friendly staff and great doughnuts!
14 June 2023
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