Crown & Paw Reviews 20,199

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers are really happy with the user-friendly experience, finding the website easy to navigate and the ordering process straightforward and quick. Many appreciate the quality of the products, with items like shirts and portraits looking great and not grainy, and the overall quality being superb. The delivery service is often noted as fast and well-packaged, and people enjoy the unique and fun designs available for their pets. However, some customers experienced issues with their orders, including items not arriving, significant delays, or receiving incorrect or damaged products. A few reviewers also found the website misleading regarding product type, such as expecting a physical print but receiving a digital download, and some noted difficulties in editing items in their cart or navigating certain sections.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing delight over custom pet... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over delayed or... See more

User experience

Customers had positive experiences with user experience, finding the process easy to navigate, order, and... See more

Website

People report ambiguous experiences with the website, with some finding it hard to navigate, chunky, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website was very easy to use. Placing my order took just a couple of minutes. However, additional offerings (fees) were annoying. I declined two, but somehow they slipped one in: a $1.95 fee to co... See more

Company replied

Rated 4 out of 5 stars

It was easy to navigate, the only thing I didn’t like was I couldn’t go back to edit something that was in my cart. For example, if I wanted to change the color of the background, I would have to go b... See more

Company replied

Rated 4 out of 5 stars

It was a bit difficult ordering a digital print of the portraits I wanted but it was so worth it.

Company replied

Rated 5 out of 5 stars

We had ordered previously and knew we needed to get special canvas portraits for our grandkids pets. They will make very special Christmas gifts. Crown & Paw has always been efficient, easy to wo... See more

Company replied


Company details

  1. Pet Care Store

Information provided by various external sources

Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.


Contact info

3.8

Great

TrustScore 4 out of 5

20k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Poor quality reproduction

I sent Crown and Paw a photo of my Border Collie with an intense stare that personified her personality. The print I got back made her look crosseyed. I had hoped it would be a reproduction of the photo I sent in. But it was not. When I complained to their customer service they asked me to forward a photo of the print I received. I never heard back from them. Very disappointed in the quality of their work. I’m not going to be using them or referring them

5 June 2024
Unprompted review
Rated 1 out of 5 stars

I bought two pictures...terrible

I bought two pictures. Since they ensure YOU are happy I figured why not. Their graphic designer did a terrible job bt I wanted input from my daughter on a laptop (I was traveling and it was her dead cat). I get home and open the file and they says its shipped...they were HORRIBLE proportions and placement.

I emailed BEFORE it shipped and they pretended to care and blew me off. Call your credit card company and back charge the products ASAP. I have all the documentation via email of them doing nothing. They are too lazy to ask for the bad artwork back. At least I can use a different company and then my daughter can paint silly things on this horrible version of a product. BUY ANYWHERE ELSE.

31 May 2024
Unprompted review
Rated 3 out of 5 stars

Somewhat organized yet confusing

I like how you can pick styles and then # of animals but it can be confusing to get to the # of animals part. I don't know why it just seems busy. Also if you say left for the picture is that my left out your left?

1 May 2024
Rated 1 out of 5 stars

Terrible

Wow!! I guess I should’ve went here for reviews first. Order 6 months in advance if needed for an event!! It’s been a month and I still have not received my order. Estimated ship date on their site does not line up with what they provide!!! I’ve sent 3 emails and they beat around the bush they don’t seem to care at all!!! Very disappointed will stick to other companies!!!

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, this will be my 2nd order from crown and paw and they are fantastic. The best conversation starters, I literally always get asked about them! The amount of detail is amazing, 100% recommend

16 January 2024
Rated 5 out of 5 stars

The website is fun and inviting

The website is fun and inviting. It’s also very easy to navigate with lots of great options to choose from. Iv used Crown and Paw multiple times because they truly love what they do and the end results are timeless. Thank you for all you do.

1 April 2024
Rated 4 out of 5 stars

That's a funny thing!

That's a funny thing!! :D
I ordered a portrait for two dogs my nephew had, because he had a birthday and I wanted to gift something that he would never forget. If portraits are hung in front of your eyes, you will definitely remember your pets, even they pass away...
But, no time for speaking about sad things! These guys are great for me, because they have helped me to make an unforgettable gift for a close person! These portraits can be made with different styles, my choice was modern. And... Damn that is just awesome, nephew was on the seventh heaven from happiness!

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! This is my 3rd time getting a Crown and Paw artwork :))

The quality is superb and getting my orders was so easy to do.

A+++++++

1 March 2024
Rated 1 out of 5 stars

I wish I could put less than one star

I wish I could put less than one star. I ordered a print and on the accept pages it asked for the shipping address. It was mailed to my home instead of my friends. I had to pay $27 to resend. Crown and Paw refunded $9.00. Look on their web pages for reviews, EVERY review is 5 star, then look at BBB. the true reviews. They are horrible.

1 February 2024
Unprompted review

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