Crown Relocations Reviews 1,130

I would not recommend Crown! We used them on 23 Jan 2025 with a 20ft container (paid over $21k). Their communication is terrible. Rep ignored calls and emails a few days before collection and our delegated person just disappeared on us a few days before after promising us confirmation. We had to ask for our inventory list numerous times and only received it 2 days ago. We are still waiting for information on crating of certain goods as they don’t know what has happened with them. Still waiting for management to return my call. A big no from us for Crown Relocations NZ.

The delivery on the US side was fast and easy…Thankyou for a Great moving experience ….
The packing and crating of the items was great in the Asian side ….

Crown helped get our cargo seamlessly from the US and storing it until we found our permanent accomodation.

Efficient, friendly, problem-solving team who get the job done!

Happy will the answers to my many questions. Also the follow up when I was having frustrations to get the personal items from the port of Samoa.
:-)
Little comment. Unpacking one box this morning, that was prepacked. Found battery stick vacuum in one box, but not sure which is the box with the charging lead. no doubt we will find in due course, but normally I try to pack things together... it should have been with the vacuum when prior to packing? Otherwise 100% satisfied.

Communication is key in international moves. While the packing and stacking and unloading and unpacking are the main features of a good service, the ability to track our shipment as it left Nairobi and headed to Canada was very reassuring.This is not a feature that all translocation specialists have. We appreciated it.

Noli and Sayed are both happy, courteous and professional workers. They packed all our stuff moving to the UK carefully, neatly, numbered and well organized.
Excellent service, well recommended 🌟

From start to finish all went smoothly. My packer was amazing and the Crown App keeps you informed. I have no hesitation in recommending Crown services. Happy to have my belongings with me safe and sound.

My special thank you to Andrew Pearson, he was marvellous. He came twice to my place to make sure that the scope of work is described clearly. Also, my thank you to the packer who worked in my place. He did a fantastic job packing. Not a single glass item was broken in transportation. As I have moved in the past, and the breakage is something unavoidable, I thought. Not this time. Across, the ocean, Crown's office was just as helpful and responsive.

Fantastic support Charne and team. Really appreciate your support Crown team for relocating our belongings from Nz. The staff were so professional and friendly. Amazing , I would recommend you to anyone who wants to move to Australia.

Very reliable. It was a pleasure to have Crown deliver my household good from India to UK.

Approachable and easy to communicate with.

Had a very pleasant experience with my recent overseas relocation. Thank you for making it easy and stress-free.

The staff I worked with were all helpful, friendly and professional. From move manager through to the guys picking up and delivering the furniture. Please pass on my thanks. Jo Crowley

Absolutely IMPRESIVE! The process and execution's of the relocation from Dubai to Sydney's were smooth and fabulous.

1. Matt, Bevan, Victor and Lee worked very hard, were well-coordinated, kept us well informed of any challenges and what to expect; their feedback was excellent. They were all good ambassadors for Crown and worked a long first day (12hours). Their dedication to their work was outstanding. They made the shift stress-free. Thanks guys!
2. I felt sorry for Matt and Bevan. Had they had Victor and Lee from the morning, I expect the shift would have been finished in one day instead of them needing to come back for another 2-3hours the next morning. I also expect the extra help would have made them less exhausted at the end of a long day. This might have been anticipated if an operational person had visited the property a few days before the shift.
3. Cardboard wrapping the corners of oil paintings would have prevented some damage and loss of paint on one corner of one oil painting. Glad wrapping the leather lounge suites would have prevented the leather from being directly scraped along the floor.

smooth easy experience no problems all went well very happy.

In mid-October we had the moving from Italy to the States. After choosing one of the companies selected by my husband's working company (The Crown), we found ourselves dealing with unprofessional workers.
On the first day, three people arrived at 9:30am. By the time they'd done a tour to see the work and organize the materials, they started packing at 10:30am. From 12:30 to 1:15pm, they had a lunch break and the end then left our home at 3:30pm. (Conclusion: only few packages prepared).
On the second day, five people arrived (including two seasonal workers who needed supervision). The goods prepared after two days of work were not in line with their estimate of three days' work.
On the third day, three people arrived until 11:00, and after that, other three (two of which retired employees). From then on, it was a nightmare, more then was already. Poor way of working (or NOT working). We had to dismantle by ourself the gym, pack up the textiles, clothes, bathroom contents, and laundry. One of them (although there were lots to do) sat down to chat as if he was at a bar, and after wasting time, seeing as time was running out, they began taking away our goods without packing them, without numbering, and even losing some pieces (which we noticed when the container was being loaded). Obviously, three days weren't enough, but we had another commitment on Thursday and thought they'd come on Friday, but that wasn't the case. They finished the job on Monday, with the container loading on Tuesday of the following week (WHEN WE HAD EXPRESSLY ASKED FOR EVERYTHING TO BE DONE IN THE SAME WEEK, BUT THEY WERE UNABLE TO ORGANIZE EVERYTHING). Yet this move had been on the list for months.
The end result was that even before leaving, they lost an extension from a NARDI garden table, the legs from the garden sofa, not to mention all the things they had to pack that they hadn't done or hadn't done properly (see photo).

Our container was supposed to arrive on December 10th, but it didn't. It's a shame that nobody bothered to inform us until we specifically asked. Finally, on January 8th, the container arrived at its destination (coincidentally, here it was possible to have it delivered directly in front of our house). The first thing we noticed was that the seal had been changed (see photo), and then we checked the condition of the goods upon arrival (deplorable), with all the resulting damage. I'm writing this review today because I have finished opening all the packages and verifying the damage (which is considerable). In addition to the damaged items, there were some packages that never arrived, but even more seriously, some items that never even left Italy (a Prada women's perfume and a Bulgari men's perfume), that there were in my house while trey where packing. We still don't know WHO, WHEN, WHERE and WHY opened our container, and much more serious they DON'T CARE ABOUT THIS.
If you love your goods as I do,
I DO RECOMMEND DO NOT HIRE this company AT ALL!

Ask customer about requirement in terms of when to exactly they want house, and according to that do all the arrangements. Overall, very appreciative service.