Croyland Reviews 

1,109
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, making the car buying process pleasant and stress-free. Many people highlight the seamless and efficient service, noting that vehicles were often exactly as described and prepared to a high standard, alongside a no-pressure sales approach and excellent communication. However, some customers noted post-purchase vehicle issues, including underinflated tires or mechanical failures like oil leaks and timing chain problems. These individuals expressed dissatisfaction with the customer care received when attempting to resolve such concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their car... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Ben Pagh, i appreciate all your help and time. I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful witho... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied


Company details

  1. Car dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,109)

191 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

I have been going to Croyland for my cars for a few years now and always deal with Ben. He is so friendly, efficient and goes above and beyond. Ben deals with everything from start to finish, I would never buy a car from anyone else other than Ben.

22 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your experience with Ben. We really appreciate it.

Rated 5 out of 5 stars

Great service from Ben!

The experience was ultimately down to Ben, who was knowledgeable, understanding and relaxed putting my decision making at ease.

He also went above and beyond in getting the best possible deal for me, really appreciate it. Definitely reccomend.

13 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

The salesman I dealt with and always…

The salesman I dealt with and always deal with is superb, doesn’t bulls**t, tells the truth, wouldn’t hesitate to deal with Ben and Croyland again

19 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation. It's very much appreciated.

Rated 5 out of 5 stars

I recently bought a van from Croyland

I recently bought a van from Croyland, the experience from start to finish was pleasant. Ben was the salesman dealing with me and I really liked the no pressure approach.
They had only just got the van in stock when I viewed it. After looking round it, there was a couple of bits I wasn't happy with, Ben said he would get them sorted for when I collected the van.
Ben and the team sorted the paintwork I pointed out and prepared the van to a high standard.
I would highly recommend Croyland car megastore and will be returning when my son turns 17.

8 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review you van purchase with us. We look forward to helping your son with his first car too!

Rated 5 out of 5 stars

Great service

As always great service in buying our new car. Ben is fantastic in what he does. Wouldn’t go anywhere else

19 January 2026
Unprompted review
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Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Buying a car

IF YOU WANT A GREAT SERVICE WHEN BUYING YOUR CARS ASK FOR BEN EVERY TIME HE IS EXCELLENT NO MESSING EASY TO DEAL WITH.

ASK FOR BEN

16 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your car purchase with us.

Rated 5 out of 5 stars

Amazing customer service and very helpful company.

A huge thank you to Ben Pagh, i appreciate all your help and time.
I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful without being pushy, which I really appreciated. The vehicle was exactly as described and the paperwork was handled quickly. Highly recommend them if you’re looking for a stress-free buying process!

13 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation.

Rated 5 out of 5 stars

I have just purchased a van through…

I have just purchased a van through Croyland , the service i received with Ben was flawless !
Highly recommend Ben , his service was above and beyond 👍

Thanks again

13 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your van review. We really appreciate it.

Rated 5 out of 5 stars

Great customer service

Great customer service and help from Indy made buying my new car easy. 2nd car I have had from Croyland and very happy, thank you!

8 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Indi was very personable and helpful

Indi was very personable and helpful. Even though we found a problem with the car it was dealt with proffesionally and timely. Everything was ready for us when we came to collect car.

21 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great sales man

Great sales man can’t fault him at all he’s very helpful and talented at his job I would highly recommend

14 December 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to write a review.

Rated 5 out of 5 stars

Excellent service in Rushden

Excellent service in Rushden, the agent (Inde) was very patient and helpful with me, answered any my silly questions and helped me to choose the right car for me. I am very happy with the service and with the car what I got. Thank you Inde, you are the best :)

4 December 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Good service and nice people very…

Good service and nice people very friendly, car was spot on ready to go when i got there to collect no messing.

16 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

We have purchased 2 cars in the space…

We have purchased 2 cars in the space of a year from Croyland excellent service from start to finish , Ben guided us through both sales and was very quick to help with any questions and made the whole experience seamless, would highly recommend .

9 December 2025
Unprompted review
Croyland logo

Reply from Croyland

We were pleased to welcome you back to Croyland. We appreciate you taking the time to review your experience too.

Rated 5 out of 5 stars

Very professional people grate services…

Very professional people grate services I highly recommend croyland car megastore for any one looking for any vehicle 100% will be back there for my next 👌✅

15 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review and recommendation

Rated 5 out of 5 stars

Highly recommend, thank you Matt

Was really impressed with the service I received from Croyland motors. Matt was super helpful & made the whole process simple and stress free! I had regular communication and accessible information that made the part exchange of my car easy. Matt is really knowledgeable and was able to run through all the options regarding finance and warranty to enable me to make the right decision. Thank you Matt for providing such a great service!

17 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Buying our new car at Croyland

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole experience enjoyable. I really do recommend this dealership - we are very happy customers 😊

16 December 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Croyland Cars

Dealt with Dan at Croyland. Very easy and seamless sale. I would recommend Croyland

14 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. It's really appreciated.

Rated 5 out of 5 stars

Reliable, warm and easy experience

I am a returning customer having bought two cars with Croyland already and as always from start to finish, this was a great experience. Jamie Waller was patient and knowledgeable, he explained everything clearly and took time to make adjustments. I highly recommend Jamie and Croyland, especially if you’re looking for quality cars and a stress free car buying experience!

12 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for returning to Croyland for your new car. We appreciate you taking the time to review your experience too.

Rated 5 out of 5 stars

Ben was extremely helpful

Ben was extremely helpful but not pushie in any way like some salespersons can be. The service provided was excellent with Dan stepping in for some of the paperwork when Ben was unavoidably delayed when I was picking up the car.
Would definitely recommend Croyland to others

10 December 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

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