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CR Smith - Windows, Doors & Repairs Reviews 

6,443
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 944 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and punctual installation teams who consistently arrive on time, work efficiently, and leave homes spotless and tidy after finishing. Consumers are thoroughly impressed by the top quality windows and doors, noting a smooth, seamless process from initial survey to final installation. Some reviewers were not happy with certain aspects, specifically mentioning frustrating issues like loose door handles, incorrect glass fitted, and poor finishing work requiring extra effort to correct. A few other people also felt that communication lacked proper follow-through when dealing with unresolved problems, unfulfilled promises, or ongoing stress.

What people talk about most

Staff

People report positive experiences with staff, highlighting that installers and fitters arrive on time, act... See more

Service

Users describe positive interactions with service, highlighting a seamless process from the initial survey to... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the fantastic products,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again a faultless experience with service provided by CR Smith glazing. This our second project done by them, their staff are always punctual and extremely polite and courteous. Everything is co... See more

Rated 5 out of 5 stars

To be honest, I was a bit apprehensive about dealing with a double glazing/door company. From the start when Paul came to visit we were put at ease and not pressured at all. Following his visit the... See more

Rated 5 out of 5 stars

I’m so pleased with the job the installation team Micheal and Liam did. Timely, and so efficient. Eye for detail evident from design and fit, to clean up. No fuss no drama, really experienced, smar... See more

Rated 5 out of 5 stars

Superb quality bay window fitted over two days by Lewis and Gordon.The attention to detail especially by Lewis was truly second to none and they even hoovered the staircase twice!! We have used CR Smi... See more


Company details

  1. Window installation service
  2. also in
  3. Door supplier
  4. Double Glazing Installer
  5. PVC windows supplier
  6. Repair Service
  7. Window supplier

About CR Smith - Windows, Doors & Repairs

Written by the company

CR Smith has been helping people create beautiful homes for over 50 years.


The Lorimer range of double glazed windows and doors has been specifically designed for Scottish homes and the Scottish climate. The majority of our products are produced in our state-of-the-art manufacturing facility in Fife.

CR Smith offers four main types of double glazed windows; casement, tilt and turn, reversible and sliding sash uPVC window styles.

Our energy-efficient, 'A' rated Lorimer windows can not only improve your home's thermal performance but also enhance its aesthetic appearance. We offer a fully custom service. Encompassing window styling, thermal efficiency, security, internal finishes and decoration.

With our focus on innovation, we are constantly developing new products that continue to enhance the ever-changing lifestyles of individuals, couples and families. We know that creating beautiful homes adds value to their lives.

We remain one of the easiest companies to work with, and all CR Smith tradespeople are fully qualified and expertly trained to the Lorimer Fit Standard to guarantee the quality and professionalism of installation at every property.

The Lorimer range also includes conservatory renovations, secondary glazing and a repairs service through our secondary business, FIX from CR Smith.

Book A Free Design Appointment

Written by the company

Window Finance Options from CR Smith
Every homeowner’s situation is unique. That’s why we offer a variety of financing options tailored to suit different budgets and circumstances. Our financing plans are designed to be as flexible and affordable as possible, so you can enjoy high-quality windows without financial strain. Find out more and view our latest offers here: www.crsmith.co.uk/offers-finance/

A 10 year triple guarantee for complete peace of mind

10 years Product, Installation & Security guarantee - fully transferrable should you decide to move house in the future.

10 years Product, Installation & Security guarantee - fully transferrable should you decide to move house in the future.

CR Smith is committed to providing our customers with the best product and service possible.

We have been in business continually for over 50 years and are now in our fifth generation of ten-year guarantee. We are always here for our customers, not simply during the installation but for the months and years thereafter.

Additionally, CR Smith offers an emergency call out service available 24-hours, 365 days per year so we are available when you need us most.

CR Smith is proud to guarantee that all installations of Lorimer windows and doors meet, as a minimum, the exacting standards of Building Regulations (Scotland) at the time of your installation.

Fire saftey standards. When replacing your windows and doors, we will always make sure they comply with the latest standards for fire escape as detailed in the Building Regulations (Scotland).

Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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4.9

All reviews

(6,443)

889 reviews in the last 12 months

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Rated 5 out of 5 stars

New Front Door

Team of 2 turned up on the day. Came within the time frame and looked very professional in uniform. Both were very polite and done a fantastic job fitting my new front door. They ensured me that the painter was coming next day and made sure i was happy with the finished product. Overall great service.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and product

Seamless service and professionalism end to end from initial sales, to installation and customer service keeping us informed every step of the way - nothing was too much trouble. Felt in safe hands. Delighted with my new doors, excellent quality.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

All the workmen have been very efficient and polite and I love my window and stable back door. I would not hesitate to use them again. Had a little problem with the back door but they came out and fixed it very quickly. Brian was a really nice guy.

3 September 2026
Rated 5 out of 5 stars

All very satisfactory.

The whole process of purchasing the new door, from the initial contact to the actual installation, was handled very efficiently. The two men who did the installation were friendly, courteous, and very efficient.

3 September 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Professional & friendly staff with pride in their work & and eye for detail. James & Kelly were excellent fitters & tidied up after finishing. All staff involved couldn't have done more. The quality of their work & the quality of the windows are unbeatable! Love C R Smith & love the exceptional staff!!

4 September 2026
Rated 5 out of 5 stars

Windows installation

The whole process from start to finish has been excellent from the first meeting at the Royal Highland Show. The sales process was seamless and I had a good understanding of the whole process to come and what I was getting. On the day of installation the team that arrived were very curious and took care of the flat ensuring that there was as little damage as possible to tiles. They were efficient and had all the windows in after a couple hours of work.

28 August 2026
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience from start to end - everyone we dealt with was amazing, everything happened exactly on time and to schedule. The fitters were great and so professional and left everything so tidy. Would definitely use the company again, thanks.

31 August 2026
Rated 4 out of 5 stars

Great service from the beginning

Great service from the beginning, good quality products. The workmen were polite and just cracked on with the work, with minimal disruption. They cleared up after themselves each day and communicated well. Painter was out the day after the work finished, and did notice a few things that were missed with the finishing of the frames that means he will need to come out again. Other than that, very happy with the service.

4 September 2026
Rated 5 out of 5 stars

Had a front door fitted today by C R…

Had a front door fitted today by C R Smith and I have to say how impressed I was. The joiners arrived on time and got on with the fitting leaving absolutely no mess. I would definitely use this company again and recommend to friends and family. Well done C R Smith!

4 September 2026
Rated 5 out of 5 stars

From the measure-up through to…

From the measure-up through to completion of the replacement windows and doors, we were very pleased with the work done and the skills and attitude of the work men. Also with the follow-up of the manager, checking on work and completion of replacements. The job was started on 5th August 2026 and completed on time. Nothing was too much trouble.
This is a thank you to CR Smith for the work done. From Mr & Mrs White, Torphichen. (conservation area).

5 August 2026
Unprompted review
Rated 4 out of 5 stars

Plenty of checking in throughout the…

Plenty of checking in throughout the process and answered all questions.
Fantastic finish on installation
Installation team arrived on time, introduced themselves, polite and friendly.
Everyone from the company I've spoken to has been fantastic

3 September 2026
Rated 5 out of 5 stars

Fantastic Experience

Great experience with CR Smith for our double glazing replacement. The product quality is clear to see, but the team on-site truly made the experience. A huge thanks to the fitters—Kevin, Marco, and Wayne—who were courteous, respectful, and left everything spotless at the end of each day.
​A special mention must also go to our Project Manager, Thomas, whose meticulous and caring approach throughout the entire installation journey ensured everything went smoothly from start to finish. Exceptional team and top-quality work.

3 September 2026
Unprompted review

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