I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more
Company replied
So far, CR Solicitors have been brilliant. The previous firm I instructed were really bad at communication. These guys however have been amazing, keeping me updated even on the small stuff, which is m... See more
Company replied
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how... See more
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Company details
Written by the company
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Contact info
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, United Kingdom
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4.5
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Brilliant Customer Service from Bryan
Brilliant Customer Service from Bryan, thank you so much for helping with my query today, thank you for your patience and understanding.
With everything explained by Bryan, I feel knowledgeable about my claims going forward. Thank you
5 March 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience . Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
scammers
I have never signed up for any claims service with your company, nor have I instructed you to act on my behalf in any capacity.
Despite this, I continue to receive emails from you discussing claim cancellations and associated costs. I have not given consent for you to represent me, contact me, or process anything in my name.
Your continued communication is unwarranted and unacceptable. Please cease all contact immediately and confirm in writing that my details have been removed from your system.
If these emails continue, I will treat them as harassment and report the matter accordingly.
Do not contact me again.
4 March 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear client,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory and caused you any concern.
We can assure you; we are a regulated firm. Which you can verify through our ‘SRA’ (Solicitors Regula on Authority) number: 639255, additionally our Company Number: 10610997 via the government’s website. Due to the nature of our firms’ regulations, we can not and do not practice by any means which could be misleading, 'scam' or fraudulent practices.
The details you have provided, are not the level of service we aim to provide. Unfortunately, we can not locate a case for you on our system, as your review does not include your full name. Therefore, we would appreciate if you could email your full name, any client ID references, and the details of your complaint to info@crsolicitors.co.uk. So we may investigate and resolve the issues you have raised, in line with our complaint’s procedure. Alternatively, you can call us to discuss and log your concerns on 0161 464 3509.
Kind Regards
Consumer Rights Solicitors
The young gentleman was very helpful&…
The young gentleman was very helpful& explained the present situation re the car finance claim.
Excellent telephone manner & polite young man .
Many Thanks
4 March 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience . Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
I'm a lady of advanced age and unsure…
I'm a lady of advanced age and unsure how to respond by email but Ayesha has been very patient and reassuring and is guiding me through the process.i now feel that the company has my interests very much in mind and I thank them for that.they continue with updates which are easily understood but if any doubt there is a readily available help desk.
4 March 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Very nice company to work with and…
Very nice company to work with and ,they keep you informed.
3 March 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Kept me informed throughout the process…
Kept me informed throughout the process feedback 10 /10
27 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
No pressure, Excellent Service
I have been kept updated throughout the process, appreciate the work carried out in a professional manor.
No pressure!
27 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
I am very happy with the phone call…
I am very happy with the phone call today. Paul was very helpful and very good . Plus can I just say to all the staff his the same . Brilliant services . And useful constructive feedback . Excellent.
27 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Paul Omisesan was very helpful and…
Paul Omisesan was very helpful and patient and polite.
26 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Is the way you communicate me l so…
Is the way you communicate me l so excited thank you
20 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
CRS have been informative with updates…
CRS have been informative with updates as to where i am in my potential claim
25 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience . Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
The company has always kept me up to…
The company has always kept me up to date in respect to my claim.
25 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Good firm kept us in loop .
Good firm kept us in loop .always helpful and polite
2 July 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Leslie,
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Always kept informed
They always keep you informed of what's happening
24 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear John,
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
great service and they keep me updated
23 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Honourable unlike Complex Law
CR Solicitors seem to be the most honourable of the Car Finance Claim companies. My Grandad who has cognitive issues signed up for a plethora of these via deceptive social media advertising and they got back within 3 hours, cancelled the claim, promised to not charge cancellation fees. It has made a difficult process much easier.
This is a contrast to companies like Complex Law who we're having to take to the SRA, Legal Ombudsman - they've been very hostile and insensitive.
25 November 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback and kind words are appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Spoke with Morgan who explained current…
Spoke with Morgan who explained current situation with claim and was very helpful
19 February 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
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