Cruden Homes  Reviews 52

Great experience from start to finish. Ashley has been amazing.

Recently purchased our forever home with cruden and could not be happier with the service and care we have received, sales team Mary and Sarah were so helpful through the purchasing phase and on and after handover day Michael and the other site agents/management have delivered top class service with any issues and problems we have encountered and been on the ball to get everything sorted. Derek the painter is a credit to your team so professional and works to a high standard. Also very approachable and a friendly manner which is always nice to see. Very happy with the service so far!

From my 1st meeting with Ashley I just knew that it was going to be the right decision - Ashley is an abs gem and her customer care is 2nd to none abs fantastic service from start to finish so quick to reply to any queries and an absolute credit to Cruden - the customer care team address any issues promptly also especially Shona - cannot fault Cruden would highly recommend - huge thank you to Ashley who made the whole process so easy

​I recently moved into a new build by Cruden, and the entire process has been impressively smooth and straightforward. Having heard plenty of "new build" horror stories, I was cautiously optimistic, but Cruden has lived up to expectations.

​The Highlights:

​Seamless Handover: From the initial paperwork to moving day, the communication was clear and the timeline was respected.

​Proactive Snagging: As with any new house, there have been a few minor snagging issues. However, the team hasn't been dismissive; they’ve been quick to acknowledge the points and schedule the remediation work.

​Excellent Tradespeople: A special shout-out to Paul the painter, who was in today. He’s been great at touching up the finishing spots and ensuring everything looks sharp. It’s those small details! And having friendly, professional tradespeople on-site makes a big difference.

​Overall:
​I’m really happy with the quality of the build and the level of aftercare provided so far. If you're looking for a developer that actually follows through on build quality, I’d certainly recommend Cruden.

Terrible company, customer service terrible, the way they treat their staff is horrendous. Do not use this company, they are on Scotland scammers, avoid at all costs.

Right from the off when we first walked into the portacabin we could not have been made to feel more welcome. Right through our cycle of seeing just a plan to getting our keys 2 weeks ago the customer service has been second to none. We were kept up to date right through the process and visited many times just to see how the build was going and every time we were welcomed by the Cruden team Especially Mary who you would think would be sick of the sight of me bugging her :) Even today popping in to ask about something extra Mary was more than happy to assist me. I cannot recommend Cruden highly enough, absolute professional service from start to finish (and beyond moving in)

From meeting Ashley and Louis the communication help and understanding we have received has been exemplary. Through delays to our entry date Ashley kept us informed every step of the way and became more like a friend. Cannot praise Louis enough for his first class communication skills and attention to detail. Anne and Ian. Flat 9

We moved into our home in Hawkhead late January 2026. The overall experience was excellent from start to finish. Jan was absolutely fantastic with keeping us updated throughout and was always available to answer any questions. Jan was also very knowledgable regarding the development, local area and the sales process. Once we moved into our after sales with the site manager was first class. The overall build quality is excellent and while there were some minor issues that area pretty standard for new builds, all were fixed quickly. The site manager also had regular follow ups by the site team to check if anything else had come up. All in an absolutely great experience from start to finish.

Cruden have been a great builder of our first new home. The entire process has been seemless when we bought our house in May-25. Matthew has been instrumental in the process and we couldn't recommend him and Cruden more. The house has been finished to a very high standard and the aftercare has been brilliant. Thank you Matthew and Cruden.

We weren't thinking of buying a property. However, we stumbled upon Cruden by accident and decided to see what they had to offer after viewing Cala flats across the street. As the flat was not ready for viewing, Ashley happily provided us all the details such as floorplan, layout of each room and went through a 3D walkthrough of the property with us thoroughly as well the surround area.

The process of buying the property was extremely smooth as we were not rushed through the process. Since we moved in, we've only had the customer care team in 3/4 times for minor fixes and they were also quick to respond so we are delighted with the quality of the build and service we've had with them.

Would recommend Cruden as the sales service and customer care we've had has been exceptional.

I moved in to my new Cruden home in January 2026. Mary and Sarah Jane in the sales team were excellent, giving me advice and support through the sale and up to moving in. Since moving in Michael and Peter, the site managers, have been brilliant and are on hand to answer all of my questions and solve any issues with my new house.
I'm delighted with the quality of the build and love living in my new home. The superb customer service has made the whole process of buying and settling in easy.

Professional experience starting with our sales person - she communicated and kept us informed any questions or queries we had all answered.
After sale,any issue was dealt with efficiently and resolved, again with good communication. Customer service is excellent.

Truly unbelievable that I made my 1st home at West Craigs, Edinburgh and thanks to Cruden Homes to helping out to achieve my biggest dream ever in my life. They are well organised with process and advice the right at of people to get the things sorted with hassle free.
It's been more than 6 months and no issues so far. Their services are too good and a great follow up to check for any issues too. Thanks to Cruden.

Moved into our lovely home at kings view toryglen , any issues with our home , even though there wasnt anything major only a few tiny issues they get resolved quickly and efficiantly by contacting peter or micheal the sight managers theyre great.

We recently purchased a new build home at Wellwater Grove and the experience has been fantastic from start to finish! Having retired back to Scotland after 30 years in the States, we were unsure of the process but the team were incredibly professional, friendly, and always available to answer any questions. The buying process was smooth and transparent, and we felt fully supported at every stage. Maureen seamlessly took over our purchase after Allison moved on and she immediately put us at ease.
The quality of the property exceeded our expectations, and moving in was hassle-free thanks to the careful attention to detail from Matt and his team. Matt has continued to support us with all our silly questions and any minor issues were addressed promptly and efficiently.
We’re absolutely thrilled with our new home and would highly recommend this company to anyone looking for a seamless, positive new build experience.

My wife and I have recently moved into our new 4-bedroom detached home at Wellwater Grove in East Calder, and we are very happy with the overall experience.

We would like to sincerely thank Maureen and Matt from Cruden Homes for the excellent customer service they provided throughout the whole process. They were always professional, approachable, and quick to respond whenever we had questions, which made the journey much smoother for us.

A special thank you goes to Maureen. As first-time buyers, the process can feel quite overwhelming, but her warmth, patience, and genuine professionalism made a huge difference. She took the time to explain things clearly and was always supportive and understanding.

In fact, Maureen’s approach and the way she treated us played a big part in our decision to reserve the property in the first place. We truly appreciated her help and guidance throughout.

Overall, we’ve had a very positive experience and would highly recommend Cruden Homes, and especially Maureen, to anyone considering buying a home here.

My husband and I moved into our beautiful flat at West Craigs last week and our experience with Cruden Homes has been fantastic in what is always a stressful event.
We selected this flat on our first day of viewing, after seeing the quality and superb flat design. Ashley's knowledge, professionalism and patience, gave us confidence that we would be fully supported throughout the process and this proved to be so. We had 5 star customer service from Ashley at all times and she kept us informed in a punctual way, making any small issue easy to deal with and never having to chase for information, which is rare in this day and age. Ashley is a great ambassador for Crudens Homes.

After moving in I would also like to commend both Ashley and Louis for their faultless care in looking after us to ensure the smooth running of our move into the property. They were warm and welcoming as is their nature and nothing was too much trouble. The quality finish of the property meant there was little to address but the small matters were dealt with by Louis in a very speedy manner but with thoroughness and a kind manner. We love the flat and our experience with both Ashley and Louis have surpassed expectations. Sincere thanks to both!

"I took ownership of my new Cruden home in December 2025, and I am very happy with the quality of the property. However, the standout part of the experience was working with Jan McKaig.

From the very first viewing through to the handover, Jan was an absolute professional. She was incredibly knowledgeable about the build process and the specification of the house, and she never put me under any pressure to make a decision. Whenever I had questions (and there were a few!), she got back to me promptly with clear answers.

It’s rare to find someone in housing who combines such a friendly, personal approach with true efficiency. Thanks to Jan, the whole process felt smooth and stress-free. Highly recommended.

We were not looking to buy another home, but after looking at the homes at Hawkhead Mews Paisley we were very impressed with the quality of build and finish.
Jan in the office was so helpful and kept in touch with all stages of the sale, her customer service was second none.
Very happy with our new home.
After sales very good any issues dealt with quickly.

A huge thank you to Jan mckaig at Cruden Homes!

"Picking up the keys to my new home in December 2025 was a dream come true, and I have to give a special mention to Jan for making it happen.
Buying a house can be stressful, but Jan was a constant source of support. She handled everything with such professionalism and genuine care. It was clear she really wanted to make sure I was happy with everything. She is organized, responsive, and just a lovely person to deal with.
If you are looking at a Cruden home, ask for Jan—you will be in safe hands! Thanks again for everything."