Cruden Homes  Reviews 52

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and stress-free. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized support and quick resolution of any issues. Reviewers are also very satisfied with the quality of the build and the overall service provided, noting efficiency and ease from initial viewing to moving in. However, some people mentioned that the company's customer service was terrible.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Reviewers express high satisfaction with the service received. Customers consistently praise the exceptional... See more

Quality

Users describe positive interactions with quality. Customers are delighted with the high standard of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa was incredibly helpful showing us around and telling us about the homes available at Longthorn Gardens. She answered my many questions and was very patient and understanding with our toddler runn... See more

Company replied

Rated 5 out of 5 stars

Whole process from first visit to getting the keys for my new home was positive due to the professionalism and patience shown by the Sales Manager Jan. Jan was so helpful in helping with issues I had... See more

Company replied

Rated 5 out of 5 stars

Positive experience from the start. Alison of Cruden Homes kept in touch with us throughout the process when we were selling our home and looking to purchase our Villa at The Avenue Barnton. Very help... See more

Company replied

Rated 5 out of 5 stars

I moved in to my new Cruden home in January 2026. Mary and Sarah Jane in the sales team were excellent, giving me advice and support through the sale and up to moving in. Since moving in Michael and... See more

Company replied


Company details

Written by the company

Cruden Homes is one of Scotland’s largest independent housebuilders and developers. With a focus on placemaking and sustainable design, we have been delivering high quality new homes to communities across Scotland since 1943.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Cruden West Craigs New Build

From the point of showing initial interest to moving in Cruden were amazing with very good communication and knowledge of my property.
Ashley at West Craigs was fantastic!

7 March 2026
Unprompted review
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Reply from Cruden Homes

Hello Cameron,

Thank you for leaving your review. It's lovely to hear about your experience with our team at West Craigs.

We'll make sure this is shared with Ashley.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Fantastic experience buying home with…

Fantastic experience buying home with Cruden at Hawkhead Mews, Jan was so helpful throughout the whole process and kept us up to date with the progress of our new home.

William the site manager was a pleasure to deal with and fixed and minor defects in a timely manner.

The quality of the home is excellent.

21 November 2025
Unprompted review
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Reply from Cruden Homes

Hello Barry,

Thank you for leaving your review. It's lovely to hear about your experience with our team at Hawkhead.

We'll make sure this is shared with Jan and William.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Alison, The Avenue Edinburgh.

We are currently in the process of purchasing an apartment at The Avenue and have been dealing with Alison since our first contact back in December 2025.

From the very beginning Alison has been excellent to work with. She has been friendly, professional, and always kept us well informed throughout the process. Buying a new home can sometimes feel complicated, but Alison has made the whole experience smooth and enjoyable for us.

I would also like to thank her manager, who has clearly been supporting things behind the scenes. A big thank you as well to all the Cruden Homes staff who have helped with our purchase over the past few months.

Overall, a very positive experience so far and much appreciated.

6 March 2026
Unprompted review
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Reply from Cruden Homes

Hello

Thank you for leaving your review. It's lovely to hear about your experience with our team at The Avenue.

We'll make sure this is shared with Alison

Many Thanks,
Cruden

Rated 5 out of 5 stars

A life-changing move

We were undertaking a huge move - from 50 years in London to Edinburgh. Alison was unfailingly positive and helpful, guiding us through the unfamiliar Scottish property landscape and showing great understanding of the challenges we faced. We are now happy in a beautiful apartment and enjoying our new life.

8 April 2025
Unprompted review
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Reply from Cruden Homes

Hello Marian,

Thank you for leaving your review. It's lovely to hear about your great experience with Alison

We'll make sure this is shared with Alison.

Wishing you all the best in your new home.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Alison was very professional at showing…

Alison was very professional at showing us around the development. She had full knowledge of all aspects and delivered a speedy response to all our questions. We had a relaxed attitude and was very patient with us.

4 March 2026
Unprompted review
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Reply from Cruden Homes

Hello Margaret,

Thank you for leaving your review. It's lovely to hear about your experience with our team at The Avenue.

We'll make sure this is shared with Alison.

Many Thanks,
Cruden

Rated 5 out of 5 stars

The Avenue, Barnton

I'd like to thank Cruden, and Alison in particular for a comprehensive and well structured presentation of one of the villas at The Avenue. Coming up from London for the day to view , Alison had furnished a full set of documentation so I was fully up to speed when I arrived, and we were able to concentrate on her demonstrating what the house and the development have to offer when I got there. The entire experience was positive, friendly, easy and informative. I miei complimenti!

3 March 2026
Unprompted review
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Reply from Cruden Homes

Hello Graham,

Thank you for leaving your review. It's lovely to hear about your experience with our team.

We'll make sure this is shared with Alison.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Alison has made my move a pleasure

Alison has made my move a pleasure
Friendly,polite and a great help in all aspects of my first experience of buying a property on my own!
Dottie

5 March 2026
Unprompted review
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Reply from Cruden Homes

Hello Dottie,

Thank you for leaving your review. It's lovely to hear about your great experience with our team.

We'll make sure this is shared with Alison.

Wishing you all the best in your new home.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Crudens over 55's " The Avenue "

Crudens over 55's development at Barnton has proven to be the right choice for our retirement. The location provides an excellent outlook overlooking the Royal Burgess golf course. We were the first residents to move in whilst the development was still being completed. The support we received form Alison on the sales team at Cruden was excellent and she has become a very good friend to us both. With the development now completed, we are enjoying the friendly and neighbourly environment "The Avenue" provides for the over 55's age group.
Anne & Ian Mac Lennan

4 March 2026
Unprompted review
Cruden Homes  logo

Reply from Cruden Homes

Hello Anne and Ian,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at The Avenue, Barnton.

We'll make sure this is also shared with Alison.

Many Thanks,
Cruden

Rated 5 out of 5 stars

A great company with a genuinely…

A great company with a genuinely positive work culture. The team at the Millerhill Development truly stand out — professional, proactive and fully committed to maintaining a safe and supportive environment across the site.
It’s been a pleasure for my team and I to work alongside Cruden. I’d happily recommend them to any contractor looking for a reliable, safety-focused and quality-driven business to work with.

3 March 2026
Unprompted review
Cruden Homes  logo

Reply from Cruden Homes

Hello Christopher,

Thank you for leaving your review. It's lovely to hear about your experience with our team at Millerhill.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Positive experience from the start

Positive experience from the start. Alison of Cruden Homes kept in touch with us throughout the process when we were selling our home and looking to purchase our Villa at The Avenue Barnton. Very helpful to us when going through quite a stressful time.Since moving in mid October 2025 Brian Dewar, Customer Services Cruden Homes , has been absolutely excellent in dealing with our snagging issues, very pleasant to deal with and gets the job done. Having moved home a number of times over the years we have to say dealing with Cruden Homes, in particular Alison and Brian, has been top class.

3 March 2026
Unprompted review
Cruden Homes  logo

Reply from Cruden Homes

Hello William,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at The Avenue, Barnton.

We'll make sure this is shared with Alison and Brian.

Wishing you all the best in your new home.

Many Thanks,
Cruden

Rated 5 out of 5 stars

From plot no 22

I viewed this property September and was original supposed to occupy in October. Owing to unforeseen problems this didn’t happen.
As I was so keen to have this property Crudens held it for me till all my finances were in order and I moved in the middle of January.
I have only praise for Crudens representative here who was in contact with me regularly and has kept me updated at all times. I have had only one problem since being here and it was dealt with efficiently.
It takes time to adjust to a smaller home but so far I am happy I have made the move.

3 March 2026
Unprompted review
Cruden Homes  logo

Reply from Cruden Homes

Hello Kathleen,

Thank you for leaving your review. It's lovely to hear about your experience with our team.

Wishing you all the best in your new home.

Many Thanks,
Cruden

Rated 5 out of 5 stars

We'd like to thank Alison at The Avenue…

We'd like to thank Alison at The Avenue (Barnton - Edinburgh) for meeting and showing us around the beautiful new development. She was excellent at explaining everything and allowing us space/time to view the properties. We appreciated her style plus follow up info and are grateful.

27 February 2026
Unprompted review
Cruden Homes  logo

Reply from Cruden Homes

Hello Susie,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at The Avenue, Barnton.

We'll make sure this is shared with Alison.

Wishing you all the best in your new home.

Many Thanks,
Cruden

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