The Cruise Line Reviews 

499
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, outstanding helpfulness, and professional guidance when organizing complex cruise holidays. Travelers deeply appreciate the prompt communication, attentive listening, and completely seamless booking process handled by dedicated travel agents. Consumers consistently note that nothing is ever too much trouble for the team, pointing out the highly personalized recommendations and remarkably efficient service provided over many years of loyal custom. Many people emphasize that dealing directly with real, approachable professionals makes holiday planning entirely stress-free, enjoyable, and exceptionally reassuring from start to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during the booking process.... See more

Service

People report positive experiences with service, highlighting efficient and professional assistance from... See more

Booking process

Reviewers highlight positive aspects of booking process, describing it as an effortless and simple... See more

Customer service

Customers consistently report positive experiences with customer service, praising staff for being... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting fantastic experiences and tailor-made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more

Company replied

Rated 5 out of 5 stars

We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies w... See more

Company replied

Rated 5 out of 5 stars

I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... See more

Rated 5 out of 5 stars

Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more

Company replied


Company details

  1. #25 of 53 best companies in Cruise Travel Agency

Written by the company

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

499 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(499)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and friendly

I spoke to a lady called Lynn Burt and she was lovely. A Very efficient lady who answered all my questions quickly. She contacted me when she said she would and gave me advice on the cruise I was taking.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Jess!

Amazing service from Jess. We have just booked our 2027 Singapore to Mumbai cruise and found Jess to be extremely professional and knowledgable. Our queries were answered very promptly and within a few days we were all booked up! Can’t wait for our cruise!

22 September 2025
Rated 5 out of 5 stars

Cruiseline are my go to agent…

Cruiseline are always my go to agent when booking a cruise. The staff are always helpful and knowledgeable and keen to get you the best deal with the cruise company. I like the way they call you after the cruise to ask how it was. I dealt with Ashley for the first time and he was cheerful, funny, friendly, chatty and helpful. A pleasure to speak to him.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

So helpful and informative!

Kirsty was attentive and listened to our requirements. She was knowledgeable and helpful as we explained what we hoped for in our cruise. We are delighted that she found just what we asked for! Thank you!

17 September 2025
Rated 5 out of 5 stars

Lauren Bishop

Lauren Bishop, explained everything in detail and in a professional manner.

This made the booking process easy and it was a pleasure to book with Cunard.

She deserves credit for how she operates and makes it a very smooth process.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

A highly professional, efficient and reliable company to book with

We have used the Cruise line for the last 4 years. They have been professional and efficient and met all of our requests when booking. Their service and customer care includes any questions you have whilst on your cruise too!
Nikki in particular has been great. She has found us the best deals, flights and hotels at the start and end of cruises.
We would recommend them without hesitation. They really are there to make your cruise a holiday of a lifetime!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

First class service from a first class company .

We have been using The Cruise Line for 8 years now and have always found that they go above and beyond to cater for our needs.
Paul is superb and always keeps us informed and updated on our cruises and is great at finding us the right cruise at the right price,
We highly recommend The Cruise Line

12 August 2025

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