The Cruise Line Reviews 

499
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, outstanding helpfulness, and professional guidance when organizing complex cruise holidays. Travelers deeply appreciate the prompt communication, attentive listening, and completely seamless booking process handled by dedicated travel agents. Consumers consistently note that nothing is ever too much trouble for the team, pointing out the highly personalized recommendations and remarkably efficient service provided over many years of loyal custom. Many people emphasize that dealing directly with real, approachable professionals makes holiday planning entirely stress-free, enjoyable, and exceptionally reassuring from start to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during the booking process.... See more

Service

People report positive experiences with service, highlighting efficient and professional assistance from... See more

Booking process

Reviewers highlight positive aspects of booking process, describing it as an effortless and simple... See more

Customer service

Customers consistently report positive experiences with customer service, praising staff for being... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting fantastic experiences and tailor-made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more

Company replied

Rated 5 out of 5 stars

We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies w... See more

Company replied

Rated 5 out of 5 stars

I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... See more

Rated 5 out of 5 stars

Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more

Company replied


Company details

  1. #25 of 53 best companies in Cruise Travel Agency

Written by the company

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

499 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(499)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An agency to trust

An agency to trust. Full knowledge of the world of cruising with people like Louisa that goes the extra mile with knowledge and support from beginning to end. Fab company that you can trust and rely on.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time using the Cruise…

This was my first time using the Cruise Line.
I found the agent, very professional, friendly and easy to communicate with.
It was only my intention to make an enquiry. However, I felt confident enough after going through all my questions, to make an actual booking.

6 July 2026
Rated 5 out of 5 stars

Superb service for booking our Cunard cruises…

We've been booking our Cunard cruises with The Cruise Line for many years now, and the service has always been brilliant.

A special thank you to Jess, who has been fantastic throughout. She really takes the time to understand exactly what we're looking for and always comes back with a range of great options and puts up with us changing our mind. Each time there's never any pressure to book, but rather just friendly, knowledgeable advice.

So Jess has become someone our go to contact and I honestly can't recommend Jess and The Cruise Line highly enough. If you're thinking about booking a cruise, you won't find better.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

SUMPLY TGE BEST

Dealing with The Cruise Line is always great and Louisa always goes the extra mile. This time she really excelled, so THANK YOU!! We appreciate you.

3 July 2026
Rated 5 out of 5 stars

My First time using The Cruise Line…

My First time using The Cruise Line after using other companies previously and not having good experiences.
HOWEVER what a difference Benedict who I dealt with couldn’t have been any more professional and helpful.
The booking was a simple process and would recommend without fail.

30 June 2026
Unprompted review
The Cruise Line logo

Reply from The Cruise Line

I'm so glad you had a great experience with us.

Hope you have an amazing cruise - and welcome to The Cruise Line! 🚢

Rated 5 out of 5 stars

Lauren was helpful

Lauren was helpful, knowledgeable and speaking with her was very straightforward.

30 June 2026
Unprompted review
The Cruise Line logo

Reply from The Cruise Line

Thank you for your review! Really pleased I could help.

Have a wonderful luxury cruise! 🚢

Rated 5 out of 5 stars

Super team

We made another booking and it was flawless. Paul, Charlie and Anne are a super team who always give 100% to ensure complete satisfaction.

Well done!

22 June 2026
Unprompted review
The Cruise Line logo

Reply from The Cruise Line

Thank you for this lovely review Stephen.

I'll pass this on to Charlie and Anne too. Really glad the booking went flawlessly - have a fantastic cruise! 🚢

Rated 5 out of 5 stars

Excellent service from The Cruise Line

Our cruise consultant Lynne was very efficient and professional. She responded to our enquiries very quickly and answered our questions fully. As newbies to cruising, her advice was very welcome and the booking process was easy. I will most definitely use The Cruise Line again and can recommend it unreservedly.

19 June 2026
Unprompted review
The Cruise Line logo

Reply from The Cruise Line

Thank you! Being new to cruising, I wanted to make sure all your questions were answered.

Really pleased it all came together for you. I hope you have a fantastic cruise! 🚢

Rated 5 out of 5 stars

I have to admit I’d never heard of this…

I have to admit I’d never heard of this company before we’d always used our familiar company but when they couldn’t help I looked around for the cruise we wanted…I’m glad I did Jess was so helpful and efficient she got a competitive price and always emailed when she said she would rang when she promised and was there when she said she would be…all round great experience. Will recommend to family and friends and will use again.

18 June 2026
Unprompted review
The Cruise Line logo

Reply from The Cruise Line

Thank you for your review - really glad you found us! Pleased I could get you the right cruise at the best price and keep everything running smoothly throughout.

Hope you enjoy your luxury cruise! 🚢😊

Rated 5 out of 5 stars

Recommend

This is the second time I have used the cruise line. Louisa has been super efficient on both occasions, going to extraordinary lengths to find exactly what I wanted as a solo traveller.

18 June 2026
Unprompted review
The Cruise Line logo

Reply from The Cruise Line

Thank you! Solo travel requires a bit more thought to get just right, so I'm pleased we found what you were looking for on both occasions.

Have a wonderful trip! 🚢

Rated 5 out of 5 stars

Nikki who assisted us in both booking…

Nikki who assisted us in both booking our original cruise was extremely helpful , efficient and professional and due to unforeseen circumstances we needed to amend our booking moving it to next year. Nikki and her colleagues made the process seamless. Thank you.
The telephone access to the team is also fantastic a refreshing difference in this digital age.

16 June 2026
Unprompted review
The Cruise Line logo

Reply from The Cruise Line

Thank you for your feedback, Victoria.

These things happen, and I'm glad we could make the amendments as smooth as possible.

You're going to have a wonderful time on Cunard next year! 🚢

Rated 5 out of 5 stars

Super efficient and wonderfully…

Super efficient and wonderfully helpful. They know what is being sought.

15 June 2026
The Cruise Line logo

Reply from The Cruise Line

Thank you for the lovely review, Neil!

I hope the SeaDream cruise lived up to expectations - and 2028 will be here before you know it! 🚢

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