We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more
Company replied
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We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies w... See more
Company replied
I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... See more
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more
Company replied
Company details
- #26 of 53 best companies in Cruise Travel Agency
Written by the company
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Contact info
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, United Kingdom
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4.9
Excellent
499 reviews
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Reply from The Cruise Line
Thanks so much for your feedback John !
Excellence in all Aspects
I have always had excellent service from Louisa Maynard, she really is a star. She is patient, she listens, responds quickly and accurately. She always gives the feeling that nothing is too much trouble. Any service received from The Cruise Line is always professional and efficient.
8 May 2026
Unprompted review
Reply from The Cruise Line
What a wonderful review - thank you so much! I really enjoy working with you and I'm so glad the service always feels right. Here's to the next adventure!
Reply from The Cruise Line
Thanks a lot for your feedback :)
Great!
Nikki Morgan was an excellent consultant and we shall happily use Cruiseline for our future cruises.
25 April 2026
Unprompted review
Reply from The Cruise Line
That's brilliant to hear! I look forward to helping with your next luxury cruise!
A pleasure dealing with Paul
Paul helped me with a new booking and as always he is supportive and very knowledgeable, he made the process simple and professional.
27 April 2026
Unprompted review
Reply from The Cruise Line
So pleased we got everything sorted smoothly! It's always great working with you!
Lauren was an amazing cruise…
Lauren was an amazing cruise consultant, very knowledgeable, very supportive and made my holiday booking experience smooth and easy. Thank you :)
27 April 2026
Reply from The Cruise Line
This is lovely - thanks so much! Really pleased I could make the booking process smooth for you. Have an absolutely fantastic luxury cruise! 😀
Reply from The Cruise Line
Thanks for your feedback 😊
Personal service
I always speak to a real person who seems to have an actual interest in my cruise. They are happy to sort out the occasional muddle I get into...
1 April 2026
Reply from The Cruise Line
Thanks for your review, Claire, we all get into muddles sometimes - that's what we're here for!
I'm glad you feel the personal touch when you call.
Have a great cruise 😊
2 Cruises booked with ease.
Booked 2 cruises 1 Explora , 1 Windstar for 2027 . Superb service from Nikki , who is very professional and friendly to deal with .I had trouble with a different Agent don’t know why I just didn’t go straight back to Nikki . She got me exactly what I wanted at an honest price and her responses to my questions etc.. were met with a can do attitude and I received my answers in a timely manner , making the whole booking a breeze .
17 April 2026
Reply from The Cruise Line
I really appreciate this feedback Mrs Callow! So pleased we got both the Explora and Windstar bookings sorted exactly how you wanted them. It's always my aim to make the process as straightforward as possible 😊
Two brilliant luxury cruises lined up for 2027, you've got a lot to look forward to! 🚢
Another cruise booked through Nikki…
Another cruise booked through Nikki Morgan at The Cruise Line. We have had the pleasure of dealing with Nikki for many cruises and she always makes it such a pleasure to part with money. Excellent service and she knows what we would like before we do.
17 April 2026
Reply from The Cruise Line
I love that - making it a pleasure to part with money is definitely a skill! 😊
It's been wonderful working with you over the years and getting to know your preferences so well. Makes my job much easier when I know exactly what you're after!
Have a fantastic cruise!
Jess is just brilliant!
16 April 2026
Reply from The Cruise Line
Thank you for your feedback Mrs Field 😀
Fabulous Service as Always!
As always, Jess provided a great service and a super competitive price for our preferred cruise. Top notch!
16 April 2026
Reply from The Cruise Line
Really pleased we nailed both the cruise and the price for you. Always great working with you both, enjoy! 🚢
Reply from The Cruise Line
Much appreciated! Glad we could help 😊
They have provided us with excellent service for years!
My wife and I have been going on cruises for over twenty years and have relied on Cruiseline for our bookings for at least the last fifteen years. They provide great service and advice. Our consultant, Lynne, always reacts quickly to our requests. Most recently within a couple of days she helped us cancel one booking and secure a suite on another cruise.
10 April 2026
Unprompted review
Reply from The Cruise Line
That's wonderful! I'm so grateful you've trusted us for so long. I was really pleased we could turn that cancellation around quickly and get you into the suite on the other cruise!
Looking forward to the next one!
Reply from The Cruise Line
Thank you! Really appreciate the feedback😊
great service
we’ve received consistently good service and advice for over 20 years of booking cruises with cruiseline.
9 April 2026
Reply from The Cruise Line
Twenty years is a remarkable milestone Stephen, and we're grateful for your continued trust in us. It's been a privilege supporting your luxury cruise bookings over the years. Here's to many more! 😊
Reply from The Cruise Line
Perfect is what we aim for, thank you!
Fuss Free Change Of Travel Arrangements/Intinerary with Expolra Journeys ...
We found it necasary to change the arrangements for a cruise on Explora Journeys, as we decided to switch over to a UK departure & arrival itinerary.
Jess Garwood at Cruiseline was exemplorary and made the changeover process fuss free, explaining clearly what was required and then took care of all the arrangements.
We were very impressed and would not hesitate to reccomend Cruiseline and especially Jess, who is always cheergful & happy to help!
27 March 2026
Unprompted review
Reply from The Cruise Line
Thank you for this review! I'm really pleased we could make the changeover smooth for you - switching itineraries can be tricky, but I'm glad it all worked out seamlessly.
Have a wonderful time on Explora next year! 🚢
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