The Cruise Line Reviews 408

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the booking process smooth and stress-free. People frequently highlight the excellent service received, noting the efficiency and professionalism of the team. Reviewers also appreciate the quick response times and the seamless booking process, which many describe as easy and straightforward. The customer service is often commended for being very responsive and attentive to individual needs, with many feeling well-cared for throughout their interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used The Cruise Line for all our cruises! Found immensely helpful in every aspect, especially as old now. Paul Andrews, is a 5 *. consultant , very efficient guiding us through each ste... See more

Rated 5 out of 5 stars

We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more

Company replied

Rated 5 out of 5 stars

Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more

Company replied

Rated 5 out of 5 stars

We have dealt with The Cruise Line for over 12 years and have found the staff very knowledgeable and helpful.Paul Andrews recently reorganised a Regent Seven Seas booking for us as our circumstances h... See more


Company details

  1. #23 of 53 best companies in Cruise Travel Agency

Written by the company

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A highly professional, efficient and reliable company to book with

We have used the Cruise line for the last 4 years. They have been professional and efficient and met all of our requests when booking. Their service and customer care includes any questions you have whilst on your cruise too!
Nikki in particular has been great. She has found us the best deals, flights and hotels at the start and end of cruises.
We would recommend them without hesitation. They really are there to make your cruise a holiday of a lifetime!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

First class service from a first class company .

We have been using The Cruise Line for 8 years now and have always found that they go above and beyond to cater for our needs.
Paul is superb and always keeps us informed and updated on our cruises and is great at finding us the right cruise at the right price,
We highly recommend The Cruise Line

12 August 2025
Rated 5 out of 5 stars

Experienced world traveller but first cruise experience

*The ease of everything from boarding to embarkation
*Professional helpful friendly staff
*Not too big and overwhelming but meets all needs
*Excellent dining experience in restaurant and deck 12 offered easy self service option
* High standard of entertainment every night apart from Guest entertainer Martin Daniel’s

6 August 2025
Rated 5 out of 5 stars

So far

So far, everything has been excellent and contact very good x our first experience of booking a cruise through Cruise Line, which has been great x we look forward to hearing further when the time gets nearer. But, so far, very pleased.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Punctual phone call meetings and answers to all our questions by the lovely Jess.

21 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look