We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more
Company replied
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Review summary
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We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies w... See more
Company replied
I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... See more
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more
Company replied
Company details
- #25 of 53 best companies in Cruise Travel Agency
Written by the company
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Contact info
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, United Kingdom
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4.9
Excellent
499 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Excellent service from Louisa
Excellent service from Louisa. Very knowledgable, helpful yet gives you time to make your decisions. Excellent in all ways.,
15 January 2026
Top of the range!!
Consistently a brilliant, reliable company to work with and Louisa is always very responsive, efficient and accommodating in arranging new bookings. Admin staff likewise couldn't be more helpful.
12 January 2026
Unprompted review
Lynne is great to deal with and very…
Lynne is great to deal with and very efficient. Thanks for securing us the last cabin on the ship for our caribbean adventure!
12 January 2026
VERY HANDS-ON AND PERSONAL SERVICE AT…CRUISELINE
VERY HANDS-ON AND PERSONAL SERVICE AT EVERY LEVEL.HAVING CRUISED FOR 40 YEARS THIS COMPANY IS IN A LEAGUE OF IT'S OWN.
12 January 2026
Helpful and honest
Helpful and honest, very polite and informative. Held cabins for us and then dealt with booking the holiday.
9 January 2026
Jess makes booking a holiday seamless
Jess makes booking a holiday seamless.
fab!
6 January 2026
Unprompted review
Excellent service
The customer service is great as they are very responsive and helpful to answer all of our questions. We also needed advice on where to stay after our cruise, and they provided with several great options to choose from.
6 January 2026
Booked a cruise
Booked my cruise with Benedict at Cruise Line . Very helpful and patient with questions we required an answer too. Nice experience
24 December 2025
Super Cruise Line
Our agent Lauren is a superstar....always helpful, always friendly and always efficient
12 December 2025
They are always polite
They are always polite, professional and always find the best deals at great prices. After booking our cruise they continue to be helpful with any queries we may have. We have used them for many years and the service they provide remains excellent.
11 December 2025
The lady by the name of Kirsty was very…
The lady by the name of Kirsty was very professional and she was absolutely wonderful throughout the process of booking my cruise.
8 December 2025
Great service yet again
We have dealt with The Cruise Line for over 12 years and have found the staff very knowledgeable and helpful.Paul Andrews recently reorganised a Regent Seven Seas booking for us as our circumstances have changed and the original cruise was no longer suitable. Paul worked very hard to move the booking.We have dealt with Paul for many years and find him very helpful,he will always do his best for us and greats us like friends although we have never met him.
3 December 2025
Unprompted review
Quick and efficient.
2 December 2025
Superb service from Jess G at cruise…
Superb service from Jess G at cruise line , email enquiry acted on swiftly, best possible deal obtained, easy booking process.
Highly recommend this company
21 November 2025
Unprompted review
I highly recommend The Cruise Line
I highly recommend The Cruise Line. Paul is excellent - he is knowledgeable, professional and efficient. The whole team are really helpful and know their cruises! They have always got us great prices and handled everything for us really well, even with difficult things like cancellations. Great company. Thank you.
17 November 2025
Benedict really gave a personal touch…
Benedict really gave a personal touch and found us the perfect cruise :)
13 November 2025
Paul was really helpful and…
Paul was really helpful and knowledgeable with my queries. He made the booking so easy to sort out. Excellent customer service
10 November 2025
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