Cruise Retail Academy Reviews 

485
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 253 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, knowledge, and engaging approach. Customers found the training modules clear, practical, and well-organized, with many appreciating the real-life examples and engaging content that made learning easy and boosted their confidence. The courses are described as comprehensive, informative, and tailored to prepare individuals for specific career opportunities, offering valuable insights and skill development. However, some people mentioned issues with their diploma, noting that it arrived without a name, making it difficult to prove their completion of the course. A few other people also felt that while the content was informative, they would prefer less reading and more videos in the course materials.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing it as structured,... See more

Staff

Consumers find staff to be positive, with many reviewers expressing gratitude for the support and guidance... See more

Product

People report positive experiences with the product, finding the content exceptional, well-articulated, and... See more

Service

Customers had positive experiences with service, often describing it as an amazing recruitment agency that... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied


Company details

  1. #7 of 38 best companies in Recruitment
  2. #16 of 38 best companies in Cruise agency
  3. #5 of 23 best companies in Recruiter
  4. #16 of 42 best companies in Training school

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(485)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cruise Retail Workshop a Must

The presentation was very lively and informative. The academy is doing very well in keeping us well informed. The courses are well laid out and easy to understand.

1 August 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Mercy!

Rated 5 out of 5 stars

Easy to follow and very informative

Easy to follow and very informative, for someone who hasn’t written a CV for many years, I know feel confident to start.

21 July 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

This is great to hear Nikki, we value your feedback

Rated 5 out of 5 stars

Cruise retail academy is the best I…

Cruise retail academy is the best I wish I knew them earlier I would be a polished retailer by now 🙂.The course was very informative I'm learning a lot thank you Cruise retail academy.

16 July 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Never too late to learn Sivanda!

Rated 5 out of 5 stars

I just wanted to take a moment to share…

I just wanted to take a moment to share my thoughts on the Cruise Retail Academy. They truly are the real deal! The guidance and support provided by their team are absolutely top-notch. Their training courses are right on point and cover everything you need to succeed.

If you're considering joining or are already part of their program, you can rest easy knowing that you’re in good hands. Just trust them to lead you in the right direction.

1 July 2025
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your kind feedback!

Rated 5 out of 5 stars

Fantastic experience

For me, cruise retail academy was fantastic and I had a great support from Rob and Adrian along the process!! Thank you very much!! 🙏🏼🤝🏼🛳️❤️

8 July 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Julio for your kind feedback!

Rated 5 out of 5 stars

I really appreciate for cruise retail…

I really appreciate for cruise retail academy which giving me a good knowledge, skills and experience in my retail sales background. I really enjoyed when I am doing this course. And really recommend everyone to do this course online if you are interested to work on cruise ship and as well land jobs also.

Thank you for making this online platform to learn more about retail field.

25 June 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thank you Imran for your feedback

Rated 5 out of 5 stars

A Great Refresher and Must-Do for Cruise Retail Job Seekers

I found the Learning About US Customs Allowances course very informative and easy to understand. It was a great refresher that helped clarify important details in a simple way. This course is definitely a must for anyone applying for cruise ship retail jobs. Cruise Retail Academy makes learning straightforward and accessible—the E-Academy platform is well-designed and user-friendly. Highly recommended!

4 June 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thank you Neil for taking the time to provide us feedback

Rated 5 out of 5 stars

Thank you so much to the Academy

Thank you so much to the Academy. The whole course was insightful, informative and very useful. It gives one confidence to start their journey in the retail industry.

5 June 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Memory for the fedback

Rated 5 out of 5 stars

Couldnt have asked for more…

Always a 5 star review for the retail Academy, the way Mr Rob and Mr Adrian interact and spread useful information to the members is amazing not to mention the quick reply to the emails that's a 5 star in it self given there are about 5000 members. Thanks again Mr Rob and Mr Adrian. 🙏🏽👌🏽💯

4 June 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Gregory for your feedback

Rated 4 out of 5 stars

It was very interesting

It was very interesting, what is the difference between river and sea, just becouse of the first test I gave correct answer and I got False back...so I gave back 4 instead of 5.. :D

3 June 2025
Unprompted review
Rated 1 out of 5 stars

My E-Academy studying honest opinion …

Studying with E-Academy since my very first day has been something i never imagined in a positive way. I loved it and still. It is giving me huge visions of exciting experiences to grab the day i am going to become a member of a certain cruise line and I can’t wait for that.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Best experience

Best experience
And glad I found this academy very informative and learn a lot from it !
And thanks again for opportunity for the interview was pleasure to talk with you !
Such great conversations
Wish u all the best !

14 May 2025
Unprompted review
Rated 5 out of 5 stars

As iam not from the hospitality…

As iam not from the hospitality background so i wasn't aware about so many things but after reading all this im quite aware about retailing and how we can work as a good retailer, i have got to know alot about the cruise ship lifestyle how the life is gonna be in cruise ship also how i can learn more and more from each and every team member.

21 May 2025
Unprompted review

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