Cruise Retail Academy Reviews 

485
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 253 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, knowledge, and engaging approach. Customers found the training modules clear, practical, and well-organized, with many appreciating the real-life examples and engaging content that made learning easy and boosted their confidence. The courses are described as comprehensive, informative, and tailored to prepare individuals for specific career opportunities, offering valuable insights and skill development. However, some people mentioned issues with their diploma, noting that it arrived without a name, making it difficult to prove their completion of the course. A few other people also felt that while the content was informative, they would prefer less reading and more videos in the course materials.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing it as structured,... See more

Staff

Consumers find staff to be positive, with many reviewers expressing gratitude for the support and guidance... See more

Product

People report positive experiences with the product, finding the content exceptional, well-articulated, and... See more

Service

Customers had positive experiences with service, often describing it as an amazing recruitment agency that... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied


Company details

  1. #7 of 38 best companies in Recruitment
  2. #16 of 38 best companies in Cruise agency
  3. #5 of 23 best companies in Recruiter
  4. #16 of 42 best companies in Training school

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(485)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

The communication was pretty smooth and felt a lot of support. I felt I was given a great deal of information to make the best decision.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent training and support

Excellent training and support! Cruise Retail Academy delivers practical knowledge, real-life insights, and the confidence to succeed in cruise retail. Truly a career game-changer!
Cruise Retail Academy offers the perfect balance of professional expertise and genuine support. The training is engaging, full of real-life insights, and designed to bring out the best in you. I left the program feeling confident, prepared, and inspired to achieve great results in cruise retail. Truly an experience that opens doors and builds careers!

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Cruise retailers encyclopaedia

Excellent platform and content for people who want to know more about cruise retail and life on board. Super easy to navigate. Podcast was a cherry on the cake which became my morning radio station :)

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Clear & Concise

The information was clear and concise outlining strategic methods of execution. Having seen similar roles during my time on ships it clarified the mission objectives of the various trainers that I have met and worked with over the years.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

All area’s were covered regarding the…

All area’s were covered regarding the entire process from start to finish, reading through this course bought back so many memories and it made me feel good knowing I knew most of the answers when taking the test at the end.
Very well put together

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I found thWell-Structured Course That Inspires Further Learninge Introduction to Whisky…

I found the Introduction to Whisky course very informative and well-organized. The lessons are clear and cover a wide range of important topics, from the history of whisky to production techniques. The use of videos and quizzes helped keep me engaged and made learning easier. Completing the course at my own pace was a big plus.
Cruise Retail Academy is doing a great job providing accessible, quality education in a specialized field. Their course content is comprehensive, and the platform is user-friendly. I also appreciated their prompt responses to any questions and their focus on transparency and trust with students.

3 August 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thank you for your detailed and engaging feedback Ntandazo, much appreciated! We are glad you are gaining good benefit out of the E-Academy free courses.

Rated 5 out of 5 stars

Excellent Craftmanship

Having the experience of making my own costume pieces this course was so insightful... The whole production line to create such craftmanship ...I would love selling this beautiful pieces. Wow

2 August 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Charlene, glad you found the Majorica jewelry academy useful! Keep on learning....

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