Cruisetopic Reviews 2,488

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the booking process smooth and enjoyable. Many highlight the excellent customer service, appreciating the detailed explanations and personalized approach that helped them find the best deals and suitable holiday options. However, some customers experienced issues with after-sales service, noting a lack of support or response to queries once payment was made. A few also mentioned problems with booking changes, such as cabins being altered to a partially blocked view without proper resolution, and some found the service to be poor in certain instances.

What people talk about most

Staff

Reviewers consistently report positive feedback about the staff. Customers frequently praise agents for their... See more

Service

Users describe positive interactions with service, highlighting excellent cruise service and support. Many... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers highlight the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting several staff members for their... See more

Holidays

Consumers find holidays to be positive, with many expressing excitement for upcoming cruises and recalling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offer... See more

Company replied

Rated 5 out of 5 stars

This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more

Company replied

Rated 5 out of 5 stars

What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more

Company replied

Rated 5 out of 5 stars

My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more

Company replied


Company details

  1. Cruise Travel Agency
  2. Travel agent

Written by the company

Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We took a cruise on january 2025

We took a cruise on january 2025. We started from Miami on two week cruise in the Caribbean. It was perfect and we are very satisfied with cruisetopic and their agents. They were there for everything. We booked cruise again in december 2026 and we cant wait!!

11 February 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you for sharing your experience. We’re delighted to hear that your Caribbean cruise from Miami was perfect and that you felt supported by our agents throughout the process. It’s wonderful to know you’ve already booked another cruise for December 2026 — we truly appreciate your trust and can’t wait to assist you again. 🌊✨

Rated 5 out of 5 stars

Great experiance

Very helpfull agent Vedrana, nice person, open communication and good service for customer.

10 February 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you for your kind words. We’re very happy to hear that Vedrana was helpful and that you appreciated her open communication. We’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

All information related to the trip was…

All information related to the trip was presented to me very clearly, the agent of the agency , miss Vedrana is always available.

9 February 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you for your kind review. We’re very glad to hear that all the information about your trip was presented clearly and that Vedrana has been available to assist you whenever needed. We truly appreciate your trust and will be happy to help you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

Find your much desired cruise

Our experience was gorgeous because we had a very careful help and we found a total support in Bogdan. The prices of the company are really attractive, based on an overall research on the market.

3 February 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you for sharing your experience. We’re very happy to hear that you received attentive support and that Bogdan was able to assist you throughout the process. It’s also great to know you found our prices competitive compared to the market. We’ll be happy to help you again with your next cruise. 🌊✨

Rated 4 out of 5 stars

Nice experience

The experience was nice and i will reccomande you.

25 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you for sharing your experience! We are delighted you had a wonderful time at sea and truly appreciate your recommendation. It was a pleasure helping you plan your getaway, and we look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Great experience with Cruisetopic

Bogdan from Cruisetopic is a very good consultant, he gave me all the details i needed, and also make recommendations for us. All the process is very intuitive, after you agreed the offer. We work with Cruisetopic for the second time, and definitely this is not the last time.

29 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you for choosing us for the second time! We are glad to hear that Bogdan provided the helpful recommendations and details you needed. It’s great to know you found our process intuitive. We truly appreciate your loyalty and look forward to planning many more trips with you!

Rated 5 out of 5 stars
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your feedback! We are thrilled to hear you had such a positive experience with Violeta. We will be sure to share your kind words with her. We look forward to welcoming you back for your next adventure!

Rated 5 out of 5 stars

Thanks for Mr Mohammed who was very…

Thanks for Mr Mohammed who was very professional and helpful

26 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your kind words! 🌟
We’re delighted to hear that Mohammed provided professional and helpful support. Your feedback means a lot, and we look forward to assisting you with your next cruise! 🚢✨

Rated 5 out of 5 stars

Great cruise booking service

Quick responses, straightforward instructions how to manage booking, helpful along the way, taking care of everything and answering anything.

23 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your kind words! 🌟
We’re thrilled to hear that our team provided quick, clear, and helpful support throughout your booking. Your satisfaction is our priority, and we look forward to assisting you with your next cruise! 🚢✨

Rated 5 out of 5 stars

Excellent Service and Outstanding Support from Agent

Very satisfied with the agency and the booking process. Special praise to the agent Dominik for his professionalism and detailed information. He was helpful and always available. Highly recommended.

23 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your kind words! 🌟
We’re delighted to hear that Dominik provided professional, detailed, and helpful support throughout your booking. Your satisfaction is our priority, and we truly appreciate your recommendation! 🚢✨

Rated 5 out of 5 stars

Thank you Mrs. Vedrana

Mrs. Vedrana helped us with her valuable advice in choosing the offer that suited us best and answered all of my questions. She is very kind, helpful, and responds promptly to all emails. Thanks to her, we decided to embark on this adventure. Thank you, Vedrana!

20 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your kind words! 🌟
We’re thrilled to hear that Vedrana provided helpful advice, answered all your questions, and made your decision to embark on this adventure smooth and enjoyable. Your feedback means a lot, and we’re delighted to have assisted you! 🚢✨

Rated 5 out of 5 stars

Preljubazno i veoma profesionalno…

Preljubazno i veoma profesionalno osoblje! Sve pohvale

21 January 2026
Cruisetopic logo

Reply from Cruisetopic

Hvala vam puno na divnoj recenziji! 🌟
Drago nam je čuti da ste zadovoljni ljubaznošću i profesionalnošću našeg osoblja. Veselimo se organizaciji vaših budućih putovanja! 🚢✨

Rated 5 out of 5 stars

Sincerity and giving a prompt answer…

Sincerity and giving a prompt answer was the most important values of Cruisetopic. Recommend it!

19 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you for your kind words! 🌟
We’re glad our sincerity and prompt responses made a positive impression. We truly appreciate your recommendation and look forward to assisting you with your next cruise! 🚢✨

Rated 5 out of 5 stars

Making my holiday the best

My consultant is just what i need , all i ask for she is there to answer , and in very quick time :) for sure will make one more cruise this year

16 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your kind words! 🌟
We’re delighted to hear that your consultant was quick, attentive, and helped make your holiday the best. We can’t wait to assist you with your next cruise later this year! 🚢✨

Rated 5 out of 5 stars

This is the great company with…

This is the great company with excellent employees.
Tea is the best. She always does everything for me and always with smile. I love her the most

16 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your kind words! 🌟
We’re thrilled to hear that Tea has provided you with such attentive and friendly support. It’s wonderful to know her dedication and positive approach made your experience so enjoyable. We truly appreciate your feedback and can’t wait to assist you with your next cruise! 🚢✨

Rated 5 out of 5 stars

Cruise expert agent Tea

Your cruise expert agent Tea was very quick in answering emails, she put in an effort to find us the best deal possible and was very accommodating.

15 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your kind review! 🌟
We’re thrilled to hear that Tea provided quick, attentive, and helpful support, going the extra mile to find the best deal for you. Your feedback means a lot, and we look forward to assisting you with your next cruise! 🚢✨

Rated 5 out of 5 stars

Thank you Paola! Great experience

No matter how many questions we had — and we had quite a few — Paola was always there, patiently looking into different routes, dates, options, and details to make sure we found exactly what suited us best. She never made us feel rushed or like we were asking too much; on the contrary, she made the entire process smooth, reassuring, and genuinely enjoyable.
Her professionalism, dedication, and attention to detail really stand out. It’s rare to find someone who combines such efficiency with such a warm and friendly approach. Paola went above and beyond, and her support and guidance played a significant role in our decision to book this cruise.
Quite honestly, Paola is one of the main reasons we chose to move forward with the booking. She is an absolute pleasure to work with, and her commitment to customer satisfaction is outstanding. An amazing experience thanks to an amazing person

14 January 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for sharing your experience! 🌟
We’re thrilled to hear that Paola made your cruise planning smooth, enjoyable, and stress-free. Her professionalism, patience, and attention to detail truly make her stand out, and it’s wonderful to know that her guidance helped you find the perfect trip. Your kind words mean a lot, and we’re delighted to have you as our client. We can’t wait to assist you with your next adventure! 🚢✨

Rated 5 out of 5 stars

Experince with Vedrana as agent

I would like to share a wonderful experience working with Vedrana from Cruisetopic company. From the very beginning, communication was professional, fast and clear. Her attention to detail, patience in approach and detailed explanations of each item is what made us decide to book this trip. Vedrana was available even on New Year's Eve late at night. She is a true example of agent and her company can be happy to have such an employee. From now on, you have a loyal client in us.

1 January 2026
Unprompted review
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for sharing your wonderful experience! 🌟
We’re thrilled to hear that Vedrana provided professional, clear, and attentive support, even going above and beyond during New Year’s Eve. Your kind words mean a lot, and we’re delighted to have you as a loyal client. We can’t wait to assist you with your next trip! 🚢✨

Rated 4 out of 5 stars

Booking process was very easy and the…

Booking process was very easy and the agent gave all required information

18 December 2025
Cruisetopic logo

Reply from Cruisetopic

Thank you for your review! We’re glad the booking process was easy and that our agent provided all the information you needed. We’ll keep working to earn that 5th star next time and can’t wait to assist you with your next trip!

Rated 5 out of 5 stars

Good booking experience..

As first time cruise booking, everything was explained to me. Online communication through WhatsApp and email was excellent and very responsive. Thanks to Mohammad

17 December 2025
Cruisetopic logo

Reply from Cruisetopic

Thank you for your feedback! We’re glad your first cruise booking went smoothly and that Mohammed provided clear explanations and excellent support. We look forward to helping you plan your next cruise!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look