CrunchLabs Reviews 1,596

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,262 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it to be of great quality and providing an amazing, fun, and engaging experience for children. Many appreciate how the product fosters interest in engineering and science, with kids often able to build projects with little assistance and enjoying them for days. The user experience is also highly praised, with many finding the ordering process simple and the website user-friendly. However, some people were dissatisfied with aspects of the subscription, order, and delivery services. Issues included unclear shipping statuses, delayed deliveries, and difficulties tracking packages, especially for international orders. Some customers also reported receiving incomplete orders or experiencing problems with parts of the product not working correctly, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience. Many customers found the process smooth, with... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express excitement and satisfaction,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process simple, easy,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced quick and expedient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more


Company details

  1. Childrens Toy Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My 7 year old son loved it

My 7 year old son loved it! He opened the box immediately after he received it, and had fun building + playing. We can't wait for the next box.

7 May 2026
Rated 1 out of 5 stars

I have not received my first…

I have not received my first subscription box. The AI emailing me doesn’t understand & the guy on the phone said ‘I’ am confused as to what I payed for/ ordered. I purchased a 3 month subscription to see if this was a good fit. The website also stated that I would get a free flyer along with my first subscription box. I got an email saying that 2 boxes were being delivered. Again, I only received the flyer box. I am still waiting to hear from an actual human.

1 May 2026
Rated 5 out of 5 stars

Such a great experience for our son

Such a great experience for our son! He had been wanting CrunchLabs for over a year, and once he saved up for the summer subscription, we knew it was the perfect fit. He quickly built the disc launcher and was so proud of himself. Now he can’t wait for each new project to arrive. It’s an awesome way to keep kids engaged, creative, and learning all summer. Living in a rural community, it’s not always easy to find STEM opportunities for younger kids, so having something like this that’s both accessible and affordable is truly impactful. Thank you!

5 May 2026
Rated 5 out of 5 stars

My 8 year old granddaughter was happy…

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat down opened the box and started to put it together and put the squirrel to bed that night. I don’t write reviews, but I made an exception for this product ..

7 May 2026
Rated 4 out of 5 stars

Good ideas, pretty pricey.

My questions were not answered as I expected by email.
I haven’t received the first project yet so I can’t comment yet on the quality, but the cost is pricey, especially with the USD and shipping to Canada.
It was purchased for a sick child.

8 May 2026
Rated 5 out of 5 stars

Overall excellent!

We were so happy that there was the "summer camp" option! The box came quicker than anticipated, took an appropriate amount of time (for my 7 year old with help from an adult) to keep his interest and has been used and reused and has held up so well! Will be ordering more in the future!

6 May 2026
Rated 1 out of 5 stars

I have never received the parcel

I have never received the parcel, and i am still waiting for the customer services response

6 May 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Gaelle,

I was able to look up your purchase in our system, and can see that you ordered a Scheduled camp subscription, with the first ship date of 5/8. I can confirm that your first box was shipped out TODAY, and you should receive an email with the tracking details for this package. If you have any further questions, please feel free to ask the agent that you are communicating with.

Best,
Rachel

Rated 5 out of 5 stars

Made my 6-year-old’s dreams come true!

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several
months. My 6-year-old has always been a builder and this subscription has definitely brought his interest in engineering to a new level! He was able to follow and build the first project (disc launcher) with very little assistance and played with it for days afterward. It seems to be holding up fine for us with moderate use. He’s already looking forward to his next box! Thank you Mark and team for being a good role model and inspiring kids everywhere!

4 May 2026

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