CrunchLabs Reviews 1,595

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,262 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it to be of great quality and providing an amazing, fun, and engaging experience for children. Many appreciate how the product fosters interest in engineering and science, with kids often able to build projects with little assistance and enjoying them for days. The user experience is also highly praised, with many finding the ordering process simple and the website user-friendly. However, some people were dissatisfied with aspects of the subscription, order, and delivery services. Issues included unclear shipping statuses, delayed deliveries, and difficulties tracking packages, especially for international orders. Some customers also reported receiving incomplete orders or experiencing problems with parts of the product not working correctly, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience. Many customers found the process smooth, with... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express excitement and satisfaction,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process simple, easy,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced quick and expedient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more


Company details

  1. Childrens Toy Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The bonding my 5 year old and I had…

The bonding my 5 year old and I had over this was amazing. He loves the show and he is so inspired. He asks me everyday if we can visit the actual crunch lab so one day, I’ll save up enough and take him. This is the kind of things that really make my dad heart go.

4 May 2026
Rated 5 out of 5 stars

Wow! IT WORKS!

My Son, 7 years old, LOVED IT. Tho joy all aling was priceless, well dine on bringing the set mission and vision to life. Definitely recommend.

6 May 2026
Rated 1 out of 5 stars

Very boring for my 5 year old

Very boring for my 5 year old. I think the sets for older kids are probably fun, but the attempt to include younger kids falls short. He would be just as entertained by Dollar Store felt sets. Do not recommend. Very disappointed they will not let me cancel my (over $300!) prepaid subscription.

2 May 2026
Rated 5 out of 5 stars

The team at Crunchlabs are very…

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent orders i have placed will arrive before the grandchildrens birthdays. Thanks for all your assisstance.
Regards
Tracey

4 May 2026
Rated 5 out of 5 stars

Great kit!

Perfectly organized and very easy to follow. The project turned out great and we can’t wait to get our next one!

5 May 2026
Rated 5 out of 5 stars

Simple and easy ordering with quick…

Simple and easy ordering with quick delivery. My eight-year-old granddaughter was quite excited when she received the first box. Along with her eagerness and the instructions she was able to construct the disk shooter in a couple hours.

3 May 2026
Rated 5 out of 5 stars

So Awesome!

We received the package much sooner than expected. My son had an amazing time building his first kit. The information in the video was amazing and thorough. The product is great quality. An amazing and fun experience to nurture his excitement for science!

3 May 2026
Rated 1 out of 5 stars

We built it up

We built it up; however, it is not working at all. The wheel cannot launch/shoot anything out. We will not purchase this again in the future.

6 May 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Chen,

Sorry to hear that you cannot get your Disc Launcher working. I would recommend reaching out to our customer service team who can help troubleshoot your build with you, and help order any replacement parts for pieces that might be missing or broken. Please contact help@crunchlabs.com for more assistance!

best,
Rachel

Rated 5 out of 5 stars

The website was user friendly

The website was user friendly. My granddaughter was so excited to receive her first package. She made a video to show us how to work the disc launcher. She is so happy to know she will receive a box each month.

2 May 2026
Rated 1 out of 5 stars

I did not receive my bill box

I did not receive my bill box. I’ve chatted and asked for help with this and I’ve received no response in the last two days. I’m really disappointed with crunch labs. My kid is even more disappointed.

5 May 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Colleen,

Upon looking up your order history in our system, I can confirm that your first Build Box, the Disc Launcher was delivered to your provided shipping address, last Friday, 5/1. A customer service agent will reach out shortly to help clarify any other questions you have about your order, thank you for your patience.

best,
Rachel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look