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Crusader Vehicles Limited Reviews 

355
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, knowledgeable staff, making the process easy and stress-free. Many also highlight the smooth, efficient delivery and competitive pricing. The overall experience is often described as effortless and professional, with many people highly recommending the company. Reviewers consistently highlight excellent communication, keeping them well-informed. However, some customers mentioned occasional issues with delivery communication or dates, and one instance of an incorrectly delivered vehicle, which was promptly resolved.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Users describe positive interactions with staff, highlighting their excellent service, communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent service, great... See more

Price

Customers generally report positive experiences with pricing, often finding competitive rates and good deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough p... See more

Company replied

Rated 5 out of 5 stars

I first heard about crusader vehicles through a family member that had used them before at first I wasn’t Sure but until I started speaking to the staff that put my mind at rest they were the most hel... See more

Company replied

Rated 5 out of 5 stars

I purchased my used WAV from Crusader Vehicles August 2025. I made initial contact after viewing & reading the vehicle details on Auto trader. Simon was helpful at every stage. We agreed on a... See more

Rated 5 out of 5 stars

Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as pr... See more


Company details

  1. Leasing service
  2. Car dealer

Written by the company

Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(355)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick & helpful van supplier.

Simon has always been helpful securing stock when required, making sure all options are considered & arranging wrap/ finance/ delivery to suit business needs. Our fleet is now over 60 vans, mostly through Crusader and we'll continue to look to do business as we grow the company further.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Helpful as always!

I have used Crusaders vans for a number of years now and have leased 5 vans through them to date. On the most recent occasion i was very unsure and indecisive about what i actually wanted. Jess in particular was very helpful, patient and helped me with a number of quotes on different options. I would definitely recommend them and look forward to using them again in the future.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Leasing of Company Vehicles

I would highly recommend crusaders for van leasing. We have been a customer of crusaders for 5 years and have continuously received good service with competitive pricing. Our account manager Paul Radloff is very good and always happy to help with any queries.

15 August 2024
Rated 5 out of 5 stars

Van Lease

From initial contact to the final delivery of the vehicle Jon my contact was polite and knowledgeable. He understood exactly what I needed. He informed me of the different options available and was obviously experienced in what he did. I needed a relatively fast delivery. Put me in contact with the finance people all went smoothly. The vehicle I was looking for was in stock and the whole process took approx 2 weeks. Very satisfied with the service and would use them again.

11 July 2024
Unprompted review
Rated 1 out of 5 stars

AVOID! DO NOT BUY FROM THEM. YOU WILL REGRET IT!

I bought a used van with 33,000 miles from them in June 2024. After just three weeks, the engine developed a problem: it shakes, the engine management light is on, and the issue is similar to problems seen in vehicles with 150,000 miles. Clearly, the van is not fit for purpose and had the fault prior to the sale, making it eligible for a refund.

Crusader refuses to accept the van back, instead pushing us to go to the main dealer for repairs under warranty. However, the main dealers are booked up for 3-4 weeks just for diagnostics + another weeks of waiting, which is not an option for us.

We have formally rejected the van and set a deadline of July 31, 2024, for them to accept the vehicle back and process the refund. One way or another, the vehicle will be returned to them, either amicably or through legal action, as we can prove the vehicle had a fault prior to the sale.

I would recommend thinking twice and taking the positive reviews with a grain of salt.

22 July 2024
Unprompted review
Crusader Vehicles Limited logo

Reply from Crusader Vehicles Limited

Dear Ilya,

Thank you for taking the time to share your experience.

We sincerely regret that you have encountered issues with the van that you purchased from us, and we'd like to clarify a few points to provide a full picture of the situation.

1. Pre-Sale Inspection: Every vehicle sold by Crusader undergoes an inspection to ensure it meets our high standards. These are done, where possible by a main dealer as we do not have on site technicians. We aim to address any potential issues before the sale for peace of mind.

2. Follow-Up with Vauxhall Main Dealer: In response to your initial concerns, we arranged for the vehicle to be sent to a Vauxhall main dealer for a thorough diagnostic check and lights and levels check. After careful inspection, the dealer reported that no fault was found at the time of the test. We take such concerns seriously, and ensuring that the vehicle is safe and fit for purpose remains our priority.

3. Warranty and Repairs: We understand that delays in securing an appointment with your garage can be frustrating. While we do not control the dealership's scheduling, we always strive to assist in expediting the process where possible.

4. Vehicle Return and Refunds: We take claims regarding vehicle faults very seriously. If a vehicle is proven to have a pre-existing fault that makes the vehicle unfit for purpose, we are committed to resolving the matter fairly and in compliance with any consumer protection laws. At the time of writing this email, no proof has been provided to us by any garage that the vehicle has any issues as mentioned. It is also fair to mention your initial complaint was 4 weeks into ownership, to which you had covered just short of 5,000 miles with no complaint.

It is important to note that we have served thousands of happy customers for 20 years who have had positive experiences with our vehicles and services. Our commitment to customer satisfaction is unwavering, and we work diligently to ensure every customer is satisfied. This can be seen in our 5* Trustpilot and Google reviews.

Best regards,

Crusader Vehicles

Rated 5 out of 5 stars

Excellent Service

A very personal experience. Kevin was always helpful and would do his best to sort out problems which occurred . Would recommend this company as this is the 3rd time of getting a new van from them over 10+ years and still excellent service.

22 July 2024
Rated 5 out of 5 stars

Genuine Integrity and professionalism

After a terrible experience with, what I would have thought to have been a competitor of Crusader Vehicles Limited, Kevin at Crusader was a breath of fresh air, he took on my case as a matter of principle and delivered a better deal and service than anyone would have expected.
If you want a minimal fuss, GENUINE professional, efficient top class service this is the company for you.

18 July 2024
Rated 5 out of 5 stars

Best Experience leasing a van

I am thrilled to share my overwhelmingly positive experience about Crusader Vehicles, particularly with Kevin Hampton who has continuously surpassed my expectations. Kevin's proactive approach and exceptional customer service have truly set him apart as one of the best in the industry.

I have had the pleasure of leasing 3 to 4 vans from Kevin over the years, and each transaction has been seamless and stress-free. What truly stands out is Kevin's unwavering commitment to customer satisfaction – nothing is ever too much trouble for him. He goes above and beyond to ensure that all of my needs are met and that I am completely satisfied with my vehicle selection.

In my opinion, Kevin is not just a salesperson; he is a true partner who genuinely cares about his clients and their unique requirements. His attention to detail, product knowledge, and dedication to providing top-notch service make him an invaluable asset to Crusader Vehicles.

I can confidently say that Kevin Hampton is, without a doubt, the best salesperson I have ever had the pleasure of working with. If you are in the market for a vehicle, look no further than Crusader Vehicles and ask for Kevin Hampton – you won't be disappointed!

3 July 2024

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