First time having the ear wax removing so i was a little apprehensive but I was welcomed by Rebecca who talked me through the procedure. The procedure lasted about 20 minutes and once done I could... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear... See more
Rebecca is so friendly and makes you feel very relaxed. Her professionalism is obvious as she gently examines you, explains any problems and answers any questions you might have. Finally she carefull... See more
Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca she is very easy to talk to and caring, she said I needed to have a swab taken at my GP wh... See more
Company details
- #2 of 3 best companies in Community Health Centre
- #8 of 31 best companies in Clinic
Written by the company
We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.
Contact info
6 North Guards, Whitburn Village, SR6 7BU, Sunderland, United Kingdom
- 0191 501 6619
- info@crystalclear-earclinic.co.uk
- crystalclear-earclinic.co.uk
4.9
Excellent
321 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Calm and clear
Calm, clear and a comfortable experience. Everything was explained. Rebecca was very thorough.
7 April 2026
Very professional and efficient service
I have a particular problem with ear wax it’s unbelievable how much can be produced in a short time but Rebecca does what she does ,very efficient and professional and she has the right equipment,all in a very relaxed atmosphere highly recommended
7 April 2026
Unprompted review
Excellent treatment
Excellent treatment, good advice, lovely relaxing environment… thank you
30 March 2026
Excellent service
I received a professional, caring and painless experience. I would highly recommended this service to anyone looking for relief from blocked ears. I was also given free extra advice on future care for my ears and how to prevent further wax build up. Brilliant service.
7 April 2026
Rebecca explained procedure completed…
Rebecca explained procedure completed all the relevant paperwork.
She examined with ears to ascertain problem with my hearing loss. Previous high street specialist failed to clean the ears
Rebecca cleaned out both earways removing all the wax. Immense improvement in hearing.
2 April 2026
all 100% so can,t say any more
26 March 2026
Very professional but also very…
Very professional but also very friendly asked a few questions had a look in my ears and they were back to being clear and as good as they could be. Thank you
31 March 2026
Rebecca was very informative and…
Rebecca was very informative and professional about the whole procedure. The clinic itself is spotless and well laid out .
I would recommend
20 March 2026
Welcoming
Welcoming, informative and reassuring. Effective treatment. Very efficient booking/IT systems.
12 March 2026
Very thorough all round
Very thorough all round
Reference to past visits and advice on ear canal health
2 March 2026
Very professional friendly service
Very professional friendly service, completely painless procedure, I wish I had went months ago, thank you.
12 March 2026
Unprompted review
Brilliant service
9 March 2026
Excellent friendly service
This was my 2nd visit and on both occasions Rebecca has provided an excellent service. Rebecca is very professional, puts you at ease and makes the experience as comfortable as possible. Both ears were cleared quickly and with minimal fuss.
5 March 2026
Rebecca is professional
Rebecca is professional, friendly and knowledgable. A painless procedure was carried out after she expained in detail what to expect. Can't believe the difference it instantly made to my hearing! Highly recommend
3 March 2026
Unprompted review
Friendly and Professional
Rebecca is lovely - makes you feel very comfortable. Very professional and explains everything clearly
26 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.