First time having the ear wax removing so i was a little apprehensive but I was welcomed by Rebecca who talked me through the procedure. The procedure lasted about 20 minutes and once done I could... See more
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Review summary
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I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear... See more
Rebecca is so friendly and makes you feel very relaxed. Her professionalism is obvious as she gently examines you, explains any problems and answers any questions you might have. Finally she carefull... See more
Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca she is very easy to talk to and caring, she said I needed to have a swab taken at my GP wh... See more
Company details
- #2 of 3 best companies in Community Health Centre
- #8 of 31 best companies in Clinic
Written by the company
We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.
Contact info
6 North Guards, Whitburn Village, SR6 7BU, Sunderland, United Kingdom
- 0191 501 6619
- info@crystalclear-earclinic.co.uk
- crystalclear-earclinic.co.uk
4.9
Excellent
321 reviews
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My second visit for earwax removal
My second visit for earwax removal, Rebecca is professional, knowledgeable and always very friendly, she explained everything to me. Comfortable procedure too. Will definitely go back if symptoms return. Would definitely recommend.
26 February 2026
Unprompted review
First visit for earwax removal
First visit for earwax removal, everything was excellent Rebecca was very friendly and everything explained to me. Will definitely go back to crystal clear hearing
20 February 2026
First class service by a true…
First class service by a true professional.
19 February 2026
Unprompted review
2nd visit
Friendly but very competent professional and determined to remove all the wax.Highly recommend Rebecca.
16 February 2026
Top notch
Thorough examination, clear and concise info to go forward with. Rebecca is brill and friendly as always!
6 February 2026
Ear heaven
The clinic offered a calming and clean environment. The staff member was a qualified nurse. Knowledgeable about the ears and checked before the procedure. Offered different treatments depending on patients needs. The nurse was polite and friendly maintaining professionalism. The procedure of microsuction was quick and painless. Overall a positive experience and would definitely go back and recommend. Thank you.
10 February 2026
Excellent service
Excellent service carried out very professionally.
10 February 2026
Unprompted review
Rebecca has a lovely manner…
Rebecca has a lovely manner professional always treats my 100 year old dad in his own home highly recommended
26 November 2025
Unprompted review
Crystal Clear great service
Rebecca was very knowledgeable about my condition and gave great advice on how to treat it
23 January 2026
Unprompted review
2nd successful visit to the clinic
2nd successful visit to the clinic. Very welcoming and knowledgeable, ear issues dealt with. 5* highly recommended
20 January 2026
Unprompted review
Great everything
23 January 2026
Every 29time I come to get my ears…
Every 29time I come to get my ears cleaned Rebecca is very helpful and very friendly
29 January 2026
Vivienne
Visited by Rebecca at Dads house on 28/1/26. Dad has dementia and his communication and understanding had taken a step down since before Christmas. A visit to his local Doctor advised Crystal Clear intervention. Rebecca was lovely, professional and had a very good awareness of Dads condition. To say I was overwhelmed by the results is an understatement. On completion of the process Dad was having a three way conversation and could hear perfectly. So so grateful.
28 January 2026
Unprompted review
Returned for follow up appointment,all…
Returned for follow up appointment,all advice and treatment given has been fantastic and resolved my ear issues.
Would definitely recommend.
22 January 2026
Unprompted review
Professional
Rebecca was very professional, friendly. She explained everything she was doing and gave me some really helpful advise
16 January 2026
Unprompted review
Excellent service
Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca
she is very easy to talk to and caring, she said I needed to have a swab taken at my GP which came back saying I need to see ENT urgent, thanks Rebecca I hope I don't wait too long for my appointment
well recommend this clinic
15 January 2026
Unprompted review
Excellent clinic
Rebecca was really friendly and very informative nothing was too much trouble, took her time with me not rushed, highly recommend this clinic.
9 January 2026
It is so much more than getting ears…
It is so much more than getting ears syringed. Lots of lovely advice and hugs
15 January 2026
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