We are looking forward to our stay at the Crystal Casino & Hotel in Compton CA. on May 25,2026 always experiencing a worry free stay with immaculate clean hotel & rooms that are up to-date ....also... See more
Company replied
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See what reviewers are saying
Bonuses are nothing but a trap. Imagine having to wager a bonus 25 times just to turn it into real cash, only to find out the payout is capped at €50. Even if you turn that bonus into tens of thousan... See more
Company replied
Looking back on all the online reviews of all the various online casinos, I have been a member of Crystal Roll for a while now. Many offer free spins bonuses that don't ever pay. Here they pay sometim... See more
Company replied
Well'this casino had a lot of choise in different games.my personal favorite its secrets of atlantis. Also a great bonussystem..you shall never be bored when you play at this casino christal roll.as... See more
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3.9
Great
428 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very nice gam
1 September 2025
Unprompted review
Reply from Crystalroll
Hello!
Thank you for sharing your experience! We value your support!
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hello!
Thank you for sharing your experience! It brings us so much joy to know that you enjoyed your time with us. We truly value your support, and it motivates us to continue improving. We look forward to serving you again soon!
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hello!
Thank you for sharing your experience! It brings us so much joy to know that you enjoyed your time with us. We truly value your support, and it motivates us to continue improving. We look forward to serving you again soon!
Best regards,
CrystalRoll Team
trustfull
trustfull, greath support! fast deposit and witdraw!
Peter Bekman
4 September 2025
Unprompted review
Reply from Crystalroll
Hi there, Peter!
Thank you for sharing your experience! It brings us so much joy to know that you enjoyed your time with us.
We truly value your support, and it’s especially rewarding to hear that you found us to be trustworthy, with great support and fast deposits and withdrawals. Your feedback motivates us to continue improving.
We look forward to serving you again soon!
Best wishes,
CrystalRoll Team
Very good casino of you want extra…
Very good casino of you want extra bonus or What Else they help very good the operators
30 August 2025
Unprompted review
Reply from Crystalroll
Hello, Thomas!
Thank you for sharing your experience! It brings us so much joy to know that you enjoyed your time with us. We're especially glad to hear that you find our casino to be very good, and that our operators are so helpful with extra bonuses and other requests.
We truly value your support, and it motivates us to continue improving. We look forward to serving you again soon!
Best regards,
CrystalRoll Team
Hello everyone
Hello everyone, I want to share my experience with this casino. I have became a VIP customer in this casino only by losing so you can imagine what I am talking about. I am not recommending to no one to play here I had period losing in a row of three months and from customer service they tell me that it’s Bad luck, and not only this for the whole period I wagered Only one bonus of €20 so guys I just wanna tell you, I have lost a lot here. Don’t make my mistake
Little update!
Hello guys again ! So from time to time i am coming back to this casino so i can get any chance to win back some of my loss and trying like €200/300 but unfortunately this seems not possible here i have fallen into their trap i cant even win more than €50 and this has been going on for already 5months so guys I highly recommend you to take my experience as a example how an VIP member has been treated dont look at the beginners i am trying to show you people the true get away from here !!!
26 August 2025
Unprompted review
Reply from Crystalroll
Hello, Angel!
We are sorry that our site did not meet your expectations.
Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means.
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hello there, Yvonne!
Thank you for sharing your experience! It brings us so much joy to know that you enjoyed your time with us, and we are especially happy to hear that you love to play here. We truly value your support, as it motivates us to continue improving and delivering the best possible experience for all our players.
We look forward to serving you again soon!
Best regards,
CrystalRoll Team
Long time I played in casino vip
Long time I played in casino vip . I was playing for 30 years duration. And nowadays I trying in crystal roll casino to remember the past experience and discover new slot machine. Thank you
20 August 2024
Unprompted review
Reply from Crystalroll
Greetings, Mahmoud!
Thank you so much for your fantastic review! We are honored that as a veteran player, you have chosen CrystalRoll to rediscover the joy of casino games and to discover new slot machines. Providing a great experience that honors the past while also looking to the future is something we take great pride in. We're thrilled to have you with us!
We truly appreciate your support and look forward to your next visit!
Best wishes,
CrystalRoll Team
The best casino I played
18 August 2025
Unprompted review
Reply from Crystalroll
Greetings, Matta!
Thank you for your fantastic review! We are absolutely thrilled and honored to hear you say that we are The best casino I played. This kind of feedback is the greatest compliment we can receive, and it truly motivates our entire team to continue delivering an exceptional experience for all our players. Your support truly means the world to us!
We hope to continue exceeding your expectations.
Best wishes,
CrystalRoll Team
Scammers
About this casino gave me to win 600 euros, but then the main problem of their unrealistic withdrawal, they ask for a photo of a credit card, and then all !!! Deposits are still accepted, but the withdrawal of funds is not !!! Support service does not answer at all !!! Beware Scammers !!!!
16 August 2025
Unprompted review
Reply from Crystalroll
Hello, Виктор!
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
Customer satisfaction is important to us, and we’re continuously working to enhance our services. Please contact us at support@crystalroll.com with "Trustpilot" in the subject line, and we’ll be glad to assist.
Best regards,
CrystalRoll Team
I had a great experience and wads…
I had a great experience and wads helped good by Tucker
13 August 2025
Unprompted review
Reply from Crystalroll
Greetings, Udrea!
Thank you so much for your kind words! We're absolutely thrilled to hear that you had a great experience and that Tucker was able to help you so well. We pride ourselves on having a dedicated and helpful support team, and it’s wonderful to know that Tucker's efforts made a difference for you. Your feedback means a lot to us!
We're so glad we could assist you.
Best wishes,
CrystalRoll Team
Great casino
Great casino , lots of bonussen no issues at all , the workers are great livechat amazing ! Just toptier !
13 August 2025
Unprompted review
Reply from Crystalroll
Hello there, Jort!
Thank you so much for your incredible review! We're absolutely thrilled to hear that you find our casino to be great and toptier. It’s wonderful to know you’ve had no issues at all and that you're enjoying our lots of bonuses! Your kind words about our workers being great and the livechat amazing truly mean the world to us.
We truly appreciate your support and look forward to your next visit!
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hello, Kamil!
Thank you for your kind words! We’re glad to hear you’re enjoying CrystalRoll. Your satisfaction means a lot to us, and we appreciate your support.
Looking forward to welcoming you back soon!
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hello, Haydar!
Thank you for your fantastic feedback! We’re happy to hear you’re enjoying our live chat support at CrystalRoll. Providing quick and helpful assistance is very important to us.
Looking forward to welcoming you back soon!
Best regards,
CrystalRoll Team
I like the website looks and game…
I like the website looks and game functions, no problems when playing. Although I am trying to withdraw and have been waiting for some time. Support isn't answering that quick. If withdrawals were faster I would keep playing but I may leave the site if they dont process it in the next 48 hours. I can't wait long.
31 July 2025
Unprompted review
Reply from Crystalroll
Hello, Sean!
We regret that your experience on our site didn’t fully meet your expectations. Customer satisfaction is important to us, and we’re continuously working to enhance our services. Please contact us at support@crystalroll.com with "Trustpilot" in the subject line, and we’ll be glad to assist.
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hello, Wout!
Thank you for your positive feedback! We’re happy to hear you’re enjoying your time playing at CrystalRoll. Your support encourages us to keep delivering a great experience.
Looking forward to welcoming you back soon!
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hi there, Milena!
Thank you so much for your wonderful feedback! We’re delighted to hear that our support team provided you with perfect help. Your satisfaction is our priority, and your kind words mean a lot to us.
Looking forward to assisting you again soon!
Best regards,
CrystalRoll Team
Fast help easy steps
Fast help easy steps
Thanks for the help - ( Written from Nolan Posyluzny )
29 July 2025
Unprompted review
Reply from Crystalroll
Hello, Nolan!
Thank you for your kind feedback! We're glad to hear that our support was fast and that the process was easy for you. Your satisfaction means a lot to us at CrystalRoll.
We look forward to assisting you again soon!
Best regards,
CrystalRoll Team
Amazing experience for now🤩
26 July 2025
Unprompted review
Reply from Crystalroll
Hello, Luis!
Thank you for your wonderful feedback! We’re delighted to hear you’re having an amazing experience with CrystalRoll so far. Your support inspires us to keep delivering the best service possible.
We look forward to welcoming you back soon!
Best regards,
CrystalRoll Team
Strange feeling ..first they let you…
Strange feeling ..first they let you win something..all of a sudden you recent games change..also latest winst and suddenly only loses. As a standard answer they say winning are random but i have my doubts. Play at own risk but my expercience you winn some and after reset you lose more
23 July 2025
Unprompted review
Reply from Crystalroll
Hello, Jan!
Thank you for taking the time to share your honest thoughts. We’re sorry that our site did not meet your expectations.
Please be assured that the games on our platform are absolutely fair, as we work closely with top-tier providers in the industry. Winning combinations are generated entirely at random, and outcomes are never predetermined. We understand how it can feel frustrating at times, especially when your luck seems to shift, but these fluctuations are a natural part of gameplay.
Winnings are not guaranteed, and it may take time before a win occurs. That’s why we always recommend playing responsibly and within your means. Your feedback is truly valuable to us, and we’ll use it to keep improving.
Kind regards,
CrystalRoll Team
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