We are looking forward to our stay at the Crystal Casino & Hotel in Compton CA. on May 25,2026 always experiencing a worry free stay with immaculate clean hotel & rooms that are up to-date ....also... See more
Company replied
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See what reviewers are saying
Bonuses are nothing but a trap. Imagine having to wager a bonus 25 times just to turn it into real cash, only to find out the payout is capped at €50. Even if you turn that bonus into tens of thousan... See more
Company replied
Looking back on all the online reviews of all the various online casinos, I have been a member of Crystal Roll for a while now. Many offer free spins bonuses that don't ever pay. Here they pay sometim... See more
Company replied
Well'this casino had a lot of choise in different games.my personal favorite its secrets of atlantis. Also a great bonussystem..you shall never be bored when you play at this casino christal roll.as... See more
Company replied
3.9
Great
428 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Is a MOST BAD CASINO EVER HERE WITH…
Is a MOST BAD CASINO EVER HERE WITH PAYMENT!!! THE STUPID LIMIT FOR 1500€ IN DAY ,4000€ IN THE WEEK .... IF SOMEONE WIN FEW AL100000 THAN HERE TAJE YEARS TO GET IT . .. . WAIT FOR MY MONEY AND CLOSE MY ACCOUNT HERE 😡😡😡😡🤯
3 June 2025
Unprompted review
Reply from Crystalroll
Hello, Anna!
We regret that your experience on our site didn’t fully meet your expectations. Customer satisfaction is important to us, and we’re continuously working to enhance our services.
As stated in our Terms and Conditions, specifically in Section 7: Withdrawal Policy, Subsection 12, there are established withdrawal limits to help ensure secure and smooth transactions. These limits are in place to uphold the integrity of our platform and to comply with regulatory standards.
By registering on our website, you confirm that you have read and accepted our terms and conditions. While we regret that the withdrawal process has caused you frustration, please understand that we operate in accordance with our established rules and regulations, which we strive to uphold consistently.
Best regards,
CrystalRoll Team
Systematically controlled scam
After a week or 2 of playing on this site you can obviously see the shit is rigged systematically. Plinko is a joke, the slots have an RTP of 9.5% rather then 95% and when you just join they let u win a few times but when you want to withdraw they come up with 100 excuses and not working functions so you cant.. support is useless, doesn't speak decent english. Once your balance is down again when they flip the win switch all off a sudden all withdraw functions work but theres no cash left to withdraw ;).
31 May 2025
Unprompted review
Reply from Crystalroll
Hello, Thomas!
We’re sorry to learn that your experience with our website wasn’t up to your expectations.
Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hey there!
Thanks a ton for sharing your experience with us! It’s awesome to hear you had a great time. Your support keeps us going, and we can’t wait to see you again soon!
Best regards,
CrystalRoll Team
Nice casino with loyalty program And…
Nice casino with loyalty program And alot of tournaments👌🏼 quick support 🥰
29 May 2025
Unprompted review
Reply from Crystalroll
Hello, Tereza!
Your review made our day - thank you! We’re thrilled you had a good experience and truly appreciate your support. Looking forward to having you with us again!
Best regards,
CrystalRoll Team
I was helped very good by Dakota
I was helped very good by Dakota.
Fast answer and very kind.
Manin
27 May 2025
Unprompted review
Reply from Crystalroll
Hello, Manin!
Thank you for sharing your experience! It brings us so much joy to know that you enjoyed your time with us. We truly value your support, and it motivates us to continue improving. We look forward to serving you again soon!
Best regards,
CrystalRoll Team
Good site good games jou have on games…
Good site good games jou have on games en Live games en tables
18 May 2025
Unprompted review
Reply from Crystalroll
Hello, Wilco!
We truly appreciate you taking the time to share your experience. It’s wonderful to hear that you enjoyed your time with us! Your support encourages us to keep delivering the best service possible. We can’t wait to welcome you back!
Best regards,
CrystalRoll Team
Great
Great. Casino. They pay verry fast when you cash out. A lot of games
18 May 2025
Unprompted review
Reply from Crystalroll
Hi there, Hulya!
Thanks for sharing your lovely experience! We’re glad you enjoyed your time with us. Your feedback motivates us to keep improving every day. We hope to see you again soon!
Best regards,
CrystalRoll Team
Reply from Crystalroll
Hi there, Kevin!
Thank you for the wonderful feedback! Knowing you had a great time encourages our team to keep up the good work. Your support is truly appreciated. See you again soon!
Best regards,
CrystalRoll Team
Quick response
14 May 2025
Unprompted review
Reply from Crystalroll
Hello, Gaitrie!
Thank you for sharing your experience! It brings us so much joy to know that you enjoyed your time with us. We truly value your support, and it motivates us to continue improving. We look forward to serving you again soon!
Best regards,
CrystalRoll Team
I have a great time playing whit this…
I have a great time playing whit this games, somethimes i don't play for weeks, and somethimes every day a couple of hours. I have good experience now with this crystall roll. It is a nice and good site
14 May 2025
Unprompted review
Reply from Crystalroll
Hello, Ellen!
We sincerely appreciate you sharing your experience! It’s wonderful to hear that you had a great time with us. Your support means a lot and inspires us to keep getting better. We can’t wait to welcome you back!
Best regards,
CrystalRoll Team
The lady helped me well
13 May 2025
Unprompted review
Reply from Crystalroll
Hello, Richard!
We’re grateful for your kind words! It’s a pleasure knowing you had a positive time with us. Your continued support helps us grow, and we look forward to your next visit!
Best regards,
CrystalRoll Team
Great customer service
Great customer service, fast replies and always very kind to me. Prepared to help me everytime.
11 May 2025
Unprompted review
Reply from Crystalroll
Hello, Levi!
We’re delighted to receive your feedback! Knowing that you enjoyed your time with us is incredibly rewarding. Your support is truly appreciated, and we hope to see you again soon!
Best regards,
CrystalRoll Team
Best and Greatest Casino to exist
This is one of the, maybe even the best and greatest online casino, that I have played. It is really easy to register an account and also withdrawals are really quick! I like it a lot, recommended by me for sure!
7 May 2025
Unprompted review
Reply from Crystalroll
Hello, Roy!
Thank you for taking the time to share your feedback! We're so happy to know you enjoyed your visit. Your support encourages us to keep enhancing our service. We look forward to having you with us again soon!
Best regards,
CrystalRoll Team
Cashing out.....
Games are okay, platform is fine. Registering goes within in a few minutes and you are ready to go.
Transferring money into your real money account from your own bankaccount goes within seconds.
But cashing out......They it can take up to 5 business days (strange but alright), but after 5 business days and multipe times contacting them through support nothing happens. Even though support is being polite and all, but they can't really tell you anything.
Additional checks all the time....Still wondering if they will even make the cashout. Smells like something else.
26 April 2025
Unprompted review
Reply from Crystalroll
Hello, Jeetjemina!
We’re sorry to learn that your experience with our website wasn’t up to your expectations.
As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 24 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
If you need assistance, please contact support@crystalroll.com with "Trustpilot" in the subject line, and our team will be happy to help.
Best regards,
CrystalRoll Team
Have to reach customer service multple…
Have to reach customer service multple times and I still can't withdraw. It's just a shame it takes longer then the estimated 24 hours. The only compensation they offer is if I give a review here. They can't even tell how long it take. I hope they will fix the issues very soon.
5 May 2025
Unprompted review
Reply from Crystalroll
Hello, Justin!
We regret that your experience on our site didn’t fully meet your expectations. Customer satisfaction is important to us, and we’re continuously working to enhance our services. Please contact us at support@crystalroll.com with "Trustpilot" in the subject line, and we’ll be glad to assist.
Best regards,
CrystalRoll Team
This casino sucks
They make it exceptionaly hard to withdraw
I win 80 bucks i try to withdraw i need to send proof of income i send proof of income they say its the wrong one.
Its hoops uppon hoops to get you to give up on the withdraw process its insane
Yes i get that it was in your tos thats super great sigmachudd but your response time is wayy too shit
1 May 2025
Reply from Crystalroll
Hello, Kaja!
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
Best regards,
CrystalRoll Team
Crystal roll casino
Crystal roll is the place to be you definitly can win big prizes on it and it has many choices in different categories its the number 1 casino for me
29 April 2025
Unprompted review
Reply from Crystalroll
Hello, Danique!
We truly appreciate you sharing your experience with us! It’s so rewarding to know that you had a great time. Your feedback encourages us to continue striving for excellence. We can’t wait to welcome you back soon!
Best regards,
CrystalRoll Team
Finally found out it’s A SCAM
Does anyone know how long it take for the assistance team to contact you
And is this a scam?
Update !!!! just received a email after loosing 7 k because of waiting so I can withdraw my funds I’m very upset and got like 1600 left just upset !!
If I get this money out I’m gonna give the 5 stars if not I’m personally making a podcast over this situation so poeple don’t experience what I have which is totally unacceptable!
Update!!!!
Finally it’s getting better
Now I uploaded my bank card bank statement and I’m wishing that this is true
Let’s find out still little upset over my losses due to not being able to cash out !
Update !!!!!
Just try to login it’s say it’s not allowed in your country suddenly can’t login
Watch out people it’s a scam !!!!
I live in the Netherlands and also in the uk due to me no able access my account I gonna contact them my legal team !
I have proof
Jon
20:20
I am sorry if my message seemed rude. ❤️ I kindly advise you to keep in mind that the rules of the T&C were accepted by you, and you should check it. 🙏 Can I help you with anything else?
After taking my money making me believe I won
On the website there is 2 different ones
Look like all country are not allow
Read carefully it’s a big SCAM !
Hope you choke on my deposit and
Trustpilot we trust you
What happened!!!!!!!!!!!!!!
Update !!!!!!
just been call +31 85 225 23 05
And I have never gave a number
THIS COMPANY IS A SCAM !!!!
Watch out
Check out my podcast
I be loading up videos very soon
And where gonna see if we can find them
Update !!!!
This number also
+31 85 225 23 06
Ps a India woman on the customer support line which is based in the Netherlands
On my way to the police station
Now before I start my own investigation
I m keep updating
Liars don’t reply to me I’m investigating
You !
Update I been blocked and deleted out the app I have pay with over 20 thousand euro
And been told we will give u back your deposit
People run and don’t trust them don’t be a victim
30 April 2025
Unprompted review
Reply from Crystalroll
Hello, NW C!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
Best regards,
CrystalRoll Team
Nice🤍😍 good game's
29 April 2025
Unprompted review
Reply from Crystalroll
Hi there, Anja!
Thank you for sharing your experience with us! We’re so glad to hear that you enjoyed your time here. Your support means a lot to us, and it inspires us to keep improving. We can’t wait to serve you again soon!
Best regards,
CrystalRoll Team
The winning games are good and you can…
The winning games are good and you can play a lot even if you make a small deposit and if you have a question they answer quickly 😉
23 April 2025
Unprompted review
Reply from Crystalroll
Hello, Colin!
We truly appreciate you sharing your experience! It makes us incredibly happy to know you had a great time with us. Your support drives us to continue improving every day. We look forward to welcoming you back again soon!
Best regards,
CrystalRoll Team
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