Support is very helpful. I was falsely reward banned, but support helped me get it resolved within 24 hours. I was also given a bonus for the troubles. I would highly recommend coming to big for your... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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smooth ui, instant cashouts, a lot of cases and variety of modes, also great support from Pulsed, helped a lot with the issue and didnt take too long for it to be completely fixed
Company replied
I had to contact support as I had a small bug when trying to withdraw and right away they knew what to do and got me fixed. Support answered in less than a minute as well, thank you, Carl
Company replied
I highly recommend the site! several options to have fun and with a very fair system. I was very impressed with the 24-hour support and always available
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Company details
Written by the company
Unbox your favourite Skin Today! Enjoy a free-to-play gaming experience now use code 'big' for 3 free cases.
Contact info
3.8
Great
222 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
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Not sure
Previous review was made a year ago and I personally didn't fact check it so can't say whether they are bad or good, so I'll leave it at 3 stars
21 August 2023
Unprompted review
Reply from CSGOBig
Hello Johnathan,
Thank you for your review. While we are uncertain about the rumours you've mentioned, we are committed to providing a smooth experience for all users. If you have further information to add to your review, please feel free to contact our support team at support@csgobig.com, and they will be able to assist you.
Best Regards,
CSGOBig Team
Reply from CSGOBig
Hello KindaHigh,
We're sorry to hear that you had an unfortunate experience on our website, which led to a negative review. Please be assured that the site cannot "rig" anything. We have provably fair systems in place, and all your bets can be verified to validate the outcome. If you need further assistance, please reach out to our support team at support@csgobig.com.
Best Regards,
CSGOBig Team
Site asks for KYC but doesn't answer…
Site asks for KYC and can response but doesn't give your any information about the KYC for a week and won't let you withdraw even if you deposit after you've used their promos.
31 July 2023
Unprompted review
Reply from CSGOBig
Hello,
You can withdraw any winnings from promo codes. KYC (Know Your Customer) verification is mandatory if your account meets the requirements. However, KYC is not required for claiming promo codes. If you need more information, please contact our support team at support@csgobig.com.
Best Regards,
CSGOBig Team
Great site
Great site, have never had an issue with withdrawals like other people say. Quick responses from the company aswell
16 June 2023
Unprompted review
For me the sait is good like it's not…
For me the sait is good like it's not every time profeting but it's funny. Gamble the money that you can afford to lose!
7 July 2023
Unprompted review
Bad site
Site is terrible u cannot win there anything house edge high its like worst site ever
27 May 2023
Unprompted review
Reply from CSGOBig
Hello Ens Eje,
We're sorry to hear that you had an unfortunate experience while playing on our website. The house edge is necessary for the site's operations, but you can find more detailed explanations in our FAQ about it and learn how you can reduce the associated fees. If you have any further questions or need assistance, please don't hesitate to contact our support team at suppport@csgobig.com.
Best Regards,
CSGOBig Team
Great support and fast withdrawals
Great support and fast withdrawals, really can't fault big
13 May 2023
Unprompted review
Promo might as well not exist. These guys promote their site by giving…
These guys promote their site by giving away 3 credits to play. Which you can then try their site with. Cool you might say.
No, even if you win you won't be able to withdraw the skins you won without depositing money.
15 April 2023
Unprompted review
Reply from CSGOBig
Hello Throw Away,
Thank you for taking the time to leave a review. The requirement of depositing 10 credits to enable withdrawals is in place to prevent bot abuse. This is a one-time requirement and once done, it does not need to be repeated. Many users have been fortunate to win big from the free promotional credits and have successfully made withdrawals without any issues. If you have any further questions or need assistance, please reach out to us at support@csgobig.com
Best Regards,
CSGOBig Team
Refuses to pay out winnings
Terrible company, fraudulent and poor customer service, I won a bet and they refused to pay out my winnings, then threatened to report me.
9 December 2015
Unprompted review
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