CSGOEmpire Reviews 3,649

Reply from CSGOEmpire

Jun 30, 2025

Hey, it's great to hear that you're enjoying our 0% fee CS skin Marketplace and talking to our 24/7 support team on the site.

If you ever have any questions feel free to reach out and ask.

Thanks for taking the time to leave a review!

- Clayton

Reply from CSGOEmpire

Jun 30, 2025

Hey, this simply isn't true.

You can always withdraw funds from the site through CS skins.

You can also typically withdraw through crypto. The only cases where you wouldn't be able to do that is if you need to complete a KYC check or if you've attempted to intentionally abuse the site or its users through breaching our ToS, or by attempting harmful or illegal actions.

If you have any questions or need more clarity on what's going on with your account, please reach out to our 24/7 support team who will be happy to help.

- Clayton

Reply from CSGOEmpire

Jun 30, 2025

Hey, I'm glad to see you enjoying the Marketplace & support on our site.

Like you said, we have 0% fees for trading CS skins and 24/7 support coverage. As well as those, we have provably fair gambling and great rewards, we also hold frequent giveaways on X as well as on-site leaderboards. There's a lot going on!

If you ever have any questions about anything on our site feel free to reach out to our support team, they'll be happy to help.

Thanks for taking the time to leave a great review!

- Clayton

Reply from CSGOEmpire

Jun 26, 2025

Hey, your review makes no sense at all.

Our game modes are all provably fair and we don't change anything for any account, in fact you can update your client seed if you feel like you're being 'targeted' for whatever reason.

If you're referring to the martingale strategy with what you said, that doesn't work in the long term. You're bound to lose eventually once you run out of funds. There's a reason we don't mind people using it on our site.

Nothing is rigged, it's pure luck. Don't gamble and expect to win, you might win but you might also lose.

If you have questions, let our on-site support team know.

- Clayton

Reply from CSGOEmpire

Jun 26, 2025

Hey, you're wrong. Nothing is rigged on our site, all of our games are provably fair. You can prove that for yourself using the information here: https://csgoempire.com/fairness

Regarding rewards, we give the most back to our users that we can whilst still remaining profitable as a business. Some sites may give more, but then again some sites scam their users. It's up to you if you want to use those.

Your rewards on our site are based on how much you wager, if you're only getting low amounts it means you're only wagering low amounts. They're designed this way so that they're sustainable.

If you have questions or want to chat, reach out to our support team on-site and they'll be happy to help.

- Clayton

Reply from CSGOEmpire

Jun 26, 2025

Hey, all of our game modes are provably fair. If you don't believe us, go and prove it for yourself: https://csgoempire.com/fairness

Ultimately it comes down to the fact that you're gambling, it's pure luck, if you walk into a casino and expect to walk out with more money in your pocket you need to reassess what you think gambling is. You can walk away with more sometimes, but most people simply bet more and don't leave when they're up.

You mentioned that you won by getting a gold coin but also that you lost all 10 times, seems like you may have just not known when to walk away after winning.

We do give back to users of our site through daily cases and the XP system where you're rewarded with better cases and keys based on your level.

If you need help with using the provably fair system or with anything else, reach out to our on-site support team who will be happy to help.

- Clayton

Reply from CSGOEmpire

Jun 24, 2025

Hey, thank you for taking the time to leave a review.

As always, if you ever have any questions, please reach out to our 24/7 on-site support team who will be happy to help!

- Dan

Reply from CSGOEmpire

Jun 20, 2025

Hey, I'm sorry to hear that you feel this way.

Could you please share more details about these risks or why you believe the site is a scam?

All bets on our Casino mode are provably fair and completely random. The great thing about this system is that you don’t have to take our word for it since you can verify each result yourself. You can read more about how it works here: https://csgoempire.com/fairness.

If you have any concerns or questions, our on-site support team is always available and happy to help.

- Dan

Reply from CSGOEmpire

Jun 20, 2025

Hey, can you provide us with more information here? We don't scam anyone and always settle bets in line with our match betting rules.

Our full match betting rules can be seen here: https://csgoempire.com/match-betting/rules

Bets would only be cancelled if there was reason to do so, and not if they were already settled as wins. Cancellations would happen in situations like forfeits or if a match wasn't played.

If you have any questions about why your match was cancelled, reach out to our on-site support team who will be happy to look into it for you.

- Clayton

Reply from CSGOEmpire

Jun 14, 2025

Hey, I'm sorry to hear you feel this way.

We know it can be tough when luck doesn’t go your way, but it’s important to remember that gambling is a game of chance. Winning big once doesn’t mean you’ll keep winning, just as losing a few times doesn’t mean something is broken or rigged.

All of our games are provably fair, and you can verify every roll and outcome yourself using the tools we provide here: https://csgoempire.com/fairness.

As for the bugs you mentioned, we take any reported issues seriously. Our team works constantly to improve the site and user experience. If you’ve come across something specific that isn’t working as it should, we’d genuinely appreciate it if you reported it to our support team so we can take a look.

We also don’t allow underage gambling on our platform. That’s something we’re strict about, and we take action whenever it’s reported or detected.

If there’s anything you’re unsure about or want to discuss further, our support team is available 24/7 and happy to help.

- Dan

Reply from CSGOEmpire

Jun 4, 2025

Hey, I'm glad you enjoyed speaking to our support team, we're always happy to help if you have any questions or issues. Feel free to reach out at any time, we're a 24/7 team and you'll always be able to speak to a real person!

Thanks for taking the time to leave a review!

- Clayton

Reply from CSGOEmpire

Jun 1, 2025

Hey, it looks like you're referring to a match betting bet, but the same applies to all of our game modes once a bet is placed and the game is underway. The site has no way of altering a bet that you've placed or placing a bet for you.

If you suspect foul play on our behalf, I'd advise recording yourself placing every bet, then you'll be able to look back and check for yourself that every bet you placed, no matter if it was a winning or losing bet, was registered correctly by us.

We don't scam anyone, you can prove it yourself by recording those bets and seeing that they match up every time. If every user on our site did this they'd see the same, that all bets are logged correctly as they placed them.

If you have any questions, feel free to reach out to our 24/7 support team who will be happy to help.

- Clayton

Reply from CSGOEmpire

May 13, 2025

Hey, thank you for taking the time to leave a review.

We pride ourselves on being trustworthy and transparent in all we do, so it's good to hear that it doesn't go unnoticed! If you ever need to prove the fairness of a result on one of our site's games, you can do that yourself through our fairness system.

If you ever need a hand with understanding that process, or if you have any other questions at all, please reach out to our 24/7 support team who will be happy to help!

- Clayton

Reply from CSGOEmpire

May 12, 2025

Hey, I'm sorry to hear that you had a negative experience with our customer service team, if possible please reach out again with more details either here or through our on-site support team so I can look into this for you.

Our support team goes out of their way to do everything they can to resolve any issue that you may be having, sometimes there are external factors that make this slow or not possible at all, in those cases you should have been informed of what was going on.

If you don't enjoy talking to one of our customer service team members, you can always ask to speak to another member of the team instead, it can sometimes help to have explanations phrased in a different way so that they make more sense. If you ever do have any questions please reach out and let us know, we'll be happy to help.

- Clayton

Reply from CSGOEmpire

Apr 23, 2025

Hey,

Thanks for your feedback, and I'm sorry to hear about your experience.

Our sportsbook team doesn’t restrict accounts without reason. Limits or reviews are typically triggered by factors such as unusual betting patterns or suspected use of multiple accounts to bypass match betting limits, which is something that goes against our match betting rules.

Match betting limits are issued at our discretion, and these limits often depend on the game and the specific bet type or market you are trying to put your money on. Bigger tournaments and more mainstream markets (such as match winner) usually allow higher stakes.

If you want to place bigger bets, our casino modes, including roulette, coinflip, and case battles, have significantly higher max bets.

We’re happy to review your case further or help with any other issues if you contact our support team directly on-site.

– Dan

Reply from CSGOEmpire

Apr 23, 2025

Hey,

Thanks for taking the time to leave a review, and I'm sorry to hear about your losses. Gambling can be unpredictable, and it’s important to approach it purely as a form of entertainment—never as a guaranteed way to make money.

The number of active users includes everyone browsing the site, chatting, trading skins, claiming rewards, or managing their account, not just those actively betting.

We do not use bots on roulette, and any bets on roulette are placed by real users. Any bots you see participating in coinflips or case battles are optional and can only be added by the user who created the game.

All casino mode bets are also provably fair and completely random. The beauty of this system is that you don’t have to take our word for it, and you can verify every result yourself. Here’s the link to our fairness page: https://csgoempire.com/fairness.

If you have any questions regarding the system, please do let our support team know. We know the page can seem a bit confusing at first, so we'd be happy to walk you through it.

- Dan

Reply from CSGOEmpire

Apr 23, 2025

Hey,

I'm sorry to hear about your losses. Gambling always carries risk, and unfortunately, losing streaks are part of it. Randomness can be really swingy sometimes, and that’s part of what makes gambling so unpredictable.

All casino mode bets are provably fair and completely random. The beauty of this system is that you don’t have to take our word for it, and you can verify every result yourself. Here’s the link to our fairness page: https://csgoempire.com/fairness.

If you have any questions regarding the system, please do let our support team know. We know the page can seem a bit confusing at first, so we'd be happy to walk you through it.

- Dan

Reply from CSGOEmpire

Apr 20, 2025

Hey,

I'm sorry to hear about your bad luck when playing case battles. I know how losing feels and that it can feel like the results are going against you in a session - it sucks when that happens.

With the provably fair system we have in place, there's no trust involved. We're not asking anyone to simply trust us that the results are fair and random; we actually invite anyone on the site to check for themselves. Here’s a link to our fairness page: https://csgoempire.com/fairness.

If you have any questions regarding the system, please do let our support team know. We know the page can seem a bit confusing at first, so we'd be happy to walk you through it.

- Dan

Reply from CSGOEmpire

Apr 19, 2025

Hey,

Thanks for the positive review. I'm really glad to hear you're enjoying the site.

Unfortunately, we're unable to offer any coins through support at this time. I recommend keeping an eye out for giveaways hosted on our X account: https://x.com/csgoempire.

If you ever have any questions or need any help, please reach out to our on-site support team who will be glad to help!

- Dan

Reply from CSGOEmpire

Apr 13, 2025

Hey,

I'm sorry to see your negative review, but I'm not sure what you mean here. All of our trades are perfectly safe as long as you follow the P2P trading process. You can learn more about that here: https://help.csgoempire.com/en/articles/5341467-how-does-the-p2p-player-to-player-system-work

Even if you failed to follow the steps outlined in the trading process, we go out of our way to ensure that a fair outcome is reached.

The other way customers tend to lose their items is to phishing scams, where their Steam account is compromised and the item is sent to the hacker. This is sadly out of our control, and not something we can offer compensation for.

I'm not sure exactly what happened in your case, but if you have questions about the trading system or need any help with a trade, reach out to our 24/7 on-site support team who can help you understand what has happened.

- Dan