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CSGORoll Reviews 2,624

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with recent updates, feeling that these changes have ruined the user experience and made the platform less rewarding. They frequently reported that the website's performance is poor, with issues like lag, freezing, and general unreliability, making gameplay unenjoyable. People also felt that the new reward system was a major downgrade, effectively erasing their progress and making it harder to earn rewards. Many believe the company has shown a lack of transparency and has not addressed existing problems, leading to a loss of trust among long-term users. However, some customers also noted positive aspects, such as helpful customer service and a well-designed interface with good features. A few other people also felt that the site offers versatility with various games and withdrawal options, making it enjoyable and easier to use compared to other platforms.

What people talk about most

Website

Clients share negative opinions on the website, with many reviewers expressing dissatisfaction and calling it... See more

User experience

People report ambiguous experiences with user experience, with some customers finding the site easy to use,... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers praising the fast, friendly, and helpful... See more

Product

Customers consistently express disappointment with the product, particularly regarding significant nerfs to... See more

Upgrade

Reviewers express widespread dissatisfaction with recent upgrades, with many feeling that the update has... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The interface is pretty slow and outdated but still carries nice features. Alot on diversity in games and good skin withdrawal options!

Company replied

Rated 1 out of 5 stars

Made xp gain $1=400xp to $1=5xp, while needing to level up to open rewards monthly. whole site lags worse than ever before and staff and mods just lie blatantly to save face (mobile has never worked a... See more

Company replied

Rated 1 out of 5 stars

CSGORoll has become a huge disappointment. The recent changes to daily rewards and the overall platform overhaul are a mess. It feels like they pushed an unfinished update with sloppy design choices a... See more

Company replied

Rated 1 out of 5 stars

Owner called the most loyal players LEECHERS for wanting the daily rewards which how they initially gained such a big player count. I spent over 30k on this site and would withdraw here and there but... See more


Company details

  1. Events & Entertainment

Written by the company

CSGORoll is a leading Counter-Strike skins trading and gaming platform, pioneering fair, secure, and community-driven experiences for nearly a decade. With industry-leading security, fairness, and player protection, we offer a trusted marketplace for CS2 skins and an array of gamified experiences that elevate the excitement of trading and unboxing. CSGORoll's diverse game modes including Case Battles, Crash, Dice, Plinko & more. Our customers can list and trade CS2 skins easily within a safe, verified marketplace. We ensure that every game result is random and transparent via our Provably Fair System. As the first age-verifiying platform, CSGoRoll has been pioneering responsible gaming standards in the industry. Committed to player protection and fraud prevention, we are using industry-leading security features. Our community is at the heart of what we do, and we love engaging with our users.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Terrible Scam Site

Terrible Scam site
Every once in a while, they change many things that fit them and counter the players, its usually about the loyalty programs they have for players that play there for long time, so they scam their oldest and best customers, what can you expect after that.

20 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hey Nikola

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 2 out of 5 stars

Csgoroll my opinion on dailies

I have always loved playing on CSGORoll and still do, because I genuinely consider it the fairest and most trustworthy platform out there. However, the latest update has been very disappointing. From the beginning, you motivated players to stay active on your site by offering the best reward system in the community, but this update has completely undermined that foundation.

You can already see the real feedback from players: the 30-key limit is simply unfair. I was level 105 before, and now I’m ranked General Major 2. Before the update, I consistently received around 200 coins per day; now I get no more than 140. In addition to that, to earn extra keys I now need to reach 12,000,000 XP or wager 1,300,000 coins, while the minimum reward over 30 days is only 4,200 coins. This doesn’t feel balanced or reasonable.

Another question is: why are we no longer allowed to open previous rank cases? This takes away a lot of the progression motivation players had.

I understand that you may need to free up resources for future projects, and as I suggested before, the optimal solution would be to bring back the old daily rewards system and introduce a fair 50/50 withdrawal rule. For example, if I receive 100 coins, I can instantly withdraw 50 coins, while the remaining 50 must be wagered before withdrawing. This system would satisfy both the players and the platform.

Yes, your 1,000,000 coin prize pool is a great initiative to attract new users, but please don’t forget about the existing community. It’s a one-time promotion that may bring in newcomers, but they won’t grind XP for ranks in the long term. As a result, you may end up losing more loyal users than you gain — at least that’s my honest opinion.

I truly believe the CSGORoll team listens to the community and will make the right decisions. Once again, I strongly believe that a 50/50 system would be the best solution for both the players and the platform.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam site, RUN AWAY

They don't care about the community in any way, they changed their reward system 180 degrees.
I don't intend to put another dollar into this site, just as they don't respect the community - we won't respect it.

20 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hello Lior

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

Poor management

Poor management, poor decisions. They literally don't care about their customers. They lie, make false promises, and then laugh in their customers' faces. I don't recommend them.

18 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hey Lamcia

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

Entirely tone deaf website

Entirely tone deaf website. Also very laggy and unresponsive at most times. Some functions misbehave at times. Recent moves upset community.

19 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hello Ceaser

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

Rug pulled the entire community

Rug pulled the entire community, I cant wait for the FBI to get involved

18 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hello ThePause

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

The new update ruined the site

The new update ruined the site. The ranked daily rewards system made continued play worthwhile. My total playthrough over the years was 460,000 coins and now I have nothing to show for it. They previously promised that once you earn a new rewards tier, you keep it forever. Not anymore!!! Greedy bastards.

The site is slow and glitchy in every other regard.

19 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hey Nathan

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

they didnt a bad update and now they…

they didnt a bad update and now they are on collect mode. On top of that they have 10% comission on cases which is crazy.

18 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hello Martin

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

site used to be good until they decided…

site used to be good until they decided to take away everyones free cases and everyones levels completely ruining the site

19 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hello TaCo

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

site ruined after update...

site ruined after update...dailies were the only thing keeping me coming back and would still lose more in a month depoing then i would claim in dailies. leaving after my 30 days of dailies is up

19 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hey Cameron

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

Rug Pulling/Scam

They rug pulled us the users/customers multiple times on different situations. After countless "apologies" and promises to never do something negative again, guess what, they do something else to ruin the experience. If you want to save your money and time avoid the site.

19 November 2025
Unprompted review
CSGORoll logo

Reply from CSGORoll

Hey Luke

Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.

If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.

Best regards,
CSGORoll Team

Rated 1 out of 5 stars

Recent update ruined site

Recent update ruined site, not only did the nerf our investment in the rewards (their own wording) but the site isnt usable

19 November 2025
Unprompted review
Rated 1 out of 5 stars

After 3 years of casually playing

After 3 years of casually playing, 6 months of dumping a good amount of funds to bump my overall experience, Eye the owner and their decision makers are either tone-deaf or intentionally trying to close their site by pushing everyone away.

Once again, for the 4th time, they nerfed and neutered their daily rewards, which is what 95% of people play for... a return to player.

They now offer an "ascension" option, which is wiping all of your progress, get a .001% cash out (1.2 million wagered offered me 500 coins.... LOL!.... should've been 5000-10000K for my time and investment)

Someone should report this to someone and have them closed down for fraud, deceit and unlawful business practices.

And as of this post, they've turned off dailys completely, so you can't even access them anymore although support says "sorry the page isn't loading for some, but it should be back up soon". Not 1 person can access them right now.

We all know gambling is the shadiest business, but this dudes over at Roll sure make this business look criminal.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

The website is taking money

The website is taking money, and not distributing even 10% of it back, They have made an update today which made long veteran clients irrelevant anymore.

Lack of games, support, and the website & battles stuck from time to time, unresponsible for a website who makes handsome profits.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Update wouldn’t be bad if the old users…

Update wouldn’t be bad if the old users got the retroactive benefits so we could actually upgrade skills this system only benefits new users but more specifically the whales because of the xp if we do choose to ascend which for level 70 is only 100$ which I find ridiculous and by the looks of it when the shop comes out we will not get retroactive benefits from that also but yea as others have stated they rug pulled the shit out the player base that helped buy this psychopath his yacht I hope the site keeps getting ddosed because yall deserve it after this stunt

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Site itself is legit, but not fun anymore

How where these guys able to make gambling not fun?

Rahhhhh, what dafuq is a smooth experience? Dailys are cooked, site is laggy and every button has a sound which cant be turned off because the button in the settings isnt saving so I am getting earraped every time I am logging back in.
Also one coins is worth 60ct so keept that in mind if you win "big".

20 November 2025
Unprompted review

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