Unfortunately we had to cancel a £7000 cruise at the last minute because of a cancer diagnosis. Our initial contact was efficient and helpful, explaining the information we needed to provide and the... See more
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CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
1st Floor Gail House, ME15 6NB, Maidstone, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service is excellent, very helpful Informative,and would not hesitate to recommend them to anyone.
Wanting a car insurance quotation, I phoned CSIS and was very quickly in touch with a real person. This person had a delightful telephone manner and went through the process of getting information for my quote easily and pleasantly. Finally, the quotation was very competitive.
All good at csis best price for my car insurance very clear on the phone .
Simple form to complete, emailed it to CSIS and received confirmation of insurance within 3hours. All at a veru very competitive price.
Very easy no long complicated questions about medication and a very good deal
My enquiry was dealt with in a professional and friendly manner.
In enquiring after reasonably priced holiday insurance my wife settled on CSIS worldwide travel insurance. In requesting a quote we were impressed with the timely response we received and were surprised to receive a follow-up phone call from the company asking if we were still interested. In accepting the quotation and signing up with CSIS we were also offered a price for car insurance which later proved to be very competitive. Actually their quotation was later used as a basis for driving down the new car insurance quote for the coming year that had increased by 20%. This CSIS quote allowed me to reduce the increase to only 10%, being reluctant to change my supplier in light of the previous year's good service. It is our intention to continue with CSIS's Worldwide travel insurance when the current year finishes, assuming, obviously that the renewal price remains competitive .
The sales consultant, Ryan, was courteous and helpful, incredibly patient as I had to call saveral times to query or check points.
I found him reliable, responsive and when he promised to call me back or email me - surprisingly in this day and age he did exactly that.
Thank you CSIS and thank you Ryan

Reply from Civil Service Insurance Society
Quick and easy with a good quote. Everything was explaned in easily to understand. Options were explained.
A very simple process made easy by your excellent representative. Will definitely use you again.
Requested a quote for car insurance and extremely pleased with the terms offered giving me a saving of nearly £300 on an existing policy.
I was very pleased with the response I received when I rang CSIS for a quote. The waiting time was short and it was much easier than filling in on-line forms. The questions I had were answered clearly. I was happy to pay slightly more for my car insurance knowing that anytime I have a problem I can get a speedy answer by telephone.
Competitive price; very good, prompt, service, with no hassle.
Polite, very friendly and offered further information which was relevant and helpful
Wonderful value for anyone with a pre-existing medical condition and Easy to apply.
Firstly, exceptional value for money. Secondly, an excellent and very easy experience phoning and speaking to a representative who was knowledgeable and very helpful, answering my questions and giving me advice. This is most definitely the best travel insurance I have ever had.
Buying this travel insurance was very easy to do and much cheaper than the company I used to use.
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