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CTB Alarms limited Reviews 

137
•
TrustScore 5 out of 5

4.9

Security System Installer
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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, highlighting their efficiency and polite demeanor during installations and services. Many people appreciate the excellent service, noting that engineers arrive promptly, complete work quickly, and thoroughly explain how new systems operate. The overall user experience is described as straightforward and easy, with customers feeling confident in the company's reliability and the quality of their work. Reviewers frequently recommend the company for their helpfulness, quick response times, and the seamless installation process.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, friendliness, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting quick and efficient installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Will, the CTB Senior Engineer, installed a new system in our house today. He was efficient, clearly knowledgeable and made a very neat job of fitting all the devices. He was patient and kind when expl... See more

Rated 5 out of 5 stars

Will and Ged came to replace the existing system and installed the new one. They then took the time to thoroughly explain how the new App based system works after installing it on our mobiles. I rec... See more

Rated 5 out of 5 stars

Had an issue with our alarm system that we had never used and came across CTB from a Google search. Janet was brilliant understanding the problem and tasking engineers to sort the issue. Will & Gez... See more

Rated 5 out of 5 stars

Jack came to replace the existing system and installed the new one quickly and easily. He then took his time to thoroughly explain how the new system works (it was very straight forward and easy!) a... See more

Company details

  1. Security System Installer

Written by the company

CTB alarms specialise in installing, maintaining, upgrading, and repairing burglar alarm systems and smart alarms in homes and commercial properties across Birmingham and the West Midlands. We are an honest, friendly, reliable, and family-run company with a team of highly skilled alarm installation and service engineers that have over 4 decades of experience in the home security industry. We are Visonic authorised alarm installers having been awarded their highest level of Diamond installer status, all our engineers have completed manufacturer training courses for the products we install and we carry the relevant certificates. We are approved and vetted by Trading Standards and are proud members of The Guild of Master Craftsmen.

Contact info

4.9

Excellent

TrustScore 5 out of 5

137 reviews

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4.9

All reviews

(137)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly and helpful technicians that were extremely efficient at installing a new alarm system for us.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Jack is always wonderfully…

Jack is always wonderfully professional, always rings prior to call out, gets work done swiftly. Excellent service as always. It's great to have the same face visit yearly. Never had any issues with CTB.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Polite, friendly, efficient and persistent in face of a wiring challenge. Super guidance from Katie and great work from Jack 👍🏻

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Top class job done by Will and Jez

Top class job done by Will and Jez. The quality of the equipment and their installation was excellent. Very tidy and polite. Nothing was a bother to them. The system is so easy to use and intuitive. I would thoroughly recommend CTB for a professional service.

19 May 2025
Unprompted review

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