CT Carbon Reviews 

419
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its high-quality products, often noting their excellent condition upon arrival and precise fitment. Many people highlight the exceptional service and professional, friendly staff who are dedicated to ensuring customer satisfaction. Reviewers frequently commend the responsive and supportive customer service team for their efficiency and helpfulness in addressing inquiries and providing solutions. However, some customers also noted initial product issues like flaking clear coat or parts not fitting perfectly, which often required replacements. A few other people also felt that there were occasional communication gaps or a lack of initial follow-up from customer service, sometimes necessitating further action to resolve concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the great fitment and overall... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, professional, and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and happiness... See more

Customer service

People report positive experiences with customer service, highlighting the politeness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my parcel from CT Carbon today via DHL which I ordered on Saturday knowing this was a bank holiday weekend I was happily surprised it was so quick Came in a very well wrapped and s... See more

Rated 5 out of 5 stars

I accidentally ordered the f23 body kit for my f22, ct carbon was very helpful when I told them. Most of the parts fitted anyways except the spoiler which I sent back and they sent me the correct one... See more

Rated 5 out of 5 stars

I ordered a full carbon fiber kit for my M4 back in July. The kits is gorgeous and made the car look meaner and even more sportier. I couldn’t be happier. Unfortunately after a couple of mont... See more

Rated 5 out of 5 stars

Just purchased a carbon fibre front splitter and rear diffuser for my F87 M2, I chose CT Carbon based on reviews and recommendations form the forums I’m on. Parts arrived and the quality is amazing... See more


Company details

  1. Tuning Automobile
  2. Car Body Parts Supplier
  3. Vehicle Parts Shop

Information provided by various external sources

High end carbon fibre parts store based in the UK with international shipping, specialising in BMW, Mercedes, VW, Lamborghini and others


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(419)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phoebe couldn't help me enough when I…

Phoebe couldn't help me enough when I broke my front splitter on my 3 series bmw, she went through the available choices and advised me on what product was best based to my requirements.
Would highly recommend ct carbon .

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Harry is the man

Harry is the man!
I love the CT Carbon company, a lot of nice products & with good quality! Fast and safe shipping to all countries!
Harry the salesman is one of the nicest guys i ever met - he understand 1000% what he is doing! Thats how i like to buy my carbonparts!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

I have recently purchased multiple items from CT Carbon.

Phoebe was great and helped me understand exactly what was available for my car. Phoebe also supported towards fitment guides to help me understand how different it would be.

I would highly recommend getting in contact with CT Carbon if you are interested in their products!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Spoke with Harry when I had a few queries about my purchase. Harry was very professional, polite and knowledgeable.

Also got next day delivery too!

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Phoebe

Thank you Phoebe!
Honestly have no clue about cars, but she helped me so much and explained what I needed really well.
Definitely gained a returning customer.

9 March 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of dealing with…

I had the pleasure of dealing with Andrea, when ordering a full kit for my F33. What can I say, superb customer service, catered to my delivery needs when I explained I would be out for the original delivery date, and kindly dropped my kit of personally! A credit to CT (give that man a payrise), kindly going above and beyond and could not be happier! More over, the quality and fitment of the kit is second to none! 10/10 all round (if I could rate 100/10 I would).

Thank you again guys, I will be using you for my next project.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Had a factory defective product no…

Had a factory defective product no fault of their own at CT carbon. Got in touch to be called 30 seconds later by Harry who was very apologetic and even offered more discount on the already black friday sale discount which i did not take up the offer as i felt it wasnt their fault so i wasnt to take advantage but again very nice of him. He offered a straight up replacment but i was going on holiday so he offered to keep hold until i was back. Harry actually remembered to contact me the day i was back asking if i was home to send which was lucky as i had forgot about it! Anyways the next day it arrived by 10am. Absolute superb customer service. Highly reccomend this company! Will be back for more bits!

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Ct carbon kit for Tesla

Excellent company with excellent product.
Car looks loads better they went above and beyond to sort small fitting problems. Cannot fault them. Would use again on my other cars. Amazing service from harry.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

although I didn’t receive what I needed, they were helpful to fix my issue and help me sort out the problem .

31 January 2025
Unprompted review
CT Carbon logo

Reply from CT Carbon

Hi Daniel,

Unfortunately we don’t do anything for long wheel base Range Rover,

You can have a refund however,

Please arrange for this to be collected and we can refund,

Thanks
Myles

Rated 5 out of 5 stars

100% recommend

Only issue I had was delivery, not the companies fault but DHL as normal.
As it was over Christmas I had to wait until they were back to resend and it all turned up the next day.
Fits perfect and went back to get a few extra things and they all turned up the next day.
I recommend 100% and will use them again if I require anything else.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Originally sent the wrong carbon…

Originally sent the wrong carbon spoiler. The customer support shown by Phoebe and Harry was exceptional and the correct spoiler was delivered within a week.
I’m really impressed and will definitely use CT Carbon again.
Thanks

17 January 2025
Unprompted review
Rated 5 out of 5 stars

2025 BMW M3 Comp CT Carbon Fiber Body Kit

I bought the entire CT carbon Fiber Kit for my 2025 BMW M3 Comp XDrive. The quality of every piece was Excellent. Their videos online made the installation process easy. I did extensive research on what company to buy my parts from and could not be happier. They arrived from the UK within 5 days,
I did have several questions along the way and Phoebe and her team were extremely helpful. They are just a first class operation and I Highly recommend. ⭐️⭐️⭐️⭐️⭐️

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Value their efforts

Shipping was very fast, however I received the product damaged. It is not damage from shipping but a crack in the diffuser itself from a lack of quality control. I have been trying to get a resolution sorted with them for almost a month now with no luck. I feel as though I have been patient enough but now have to resort to writing this review.

UPDATE

Really appreciate Myles for reaching out to check and see what went wrong. They've made corrections and got my issue sorted better than I had originally anticipated.

26 November 2024
Unprompted review
CT Carbon logo

Reply from CT Carbon

Hi,

Everything is checked before shipping, so it is likely this happened in transport. Could you please let me know who you were speaking to, as this should have been sorted - if an item arrives damaged we do sort it immediately. If you could please email me on myles@ctcarbon.co I will get this sorted immediately.

Thanks
Myles

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