CTD TilesReviews 

3,521
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and providing excellent advice, making their interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized approach and the team's willingness to go above and beyond to assist them. The products, particularly the tiles, are well-regarded, with many customers expressing satisfaction with their quality and the wide selection available. However, some customers experienced issues with their orders, such as receiving tiles with a slightly different pattern or some broken tiles. Despite these occasional setbacks, the company generally resolved these problems by taking back incorrect items and supplying the correct ones. Conversely, a small portion of people felt that the service was terrible, especially after a store closure, and expressed disappointment with the staff's attitude.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their... See more

Service

Reviewers consistently mention positive feedback about the service, often describing it as first-class,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting helpful,... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service experienced this week at the Birkenhead CTD Tiles store. Very helpful, knowledgeable and great advice given. Really good priced deals too. Got a ‘job lot’ package for quality ti... See more

Rated 5 out of 5 stars

exceptional advice from one of your colleagues, I think his name was Tommy (I’m sorry if that’s wrong) But I was looking for adhesive and wasn’t aware there were so many but he advised me on what... See more

Rated 5 out of 5 stars

We ordered bathroom floor and wall tiles from their Newcastle branch. Unfortunately, whilst 3 out of 4 various size tile options were perfect, another set in a different size, had a slightly different... See more

Rated 5 out of 5 stars

I needed some tiles to match my existing bathroom, the only place that stocked them was here (they were being discontinued). Tim was extremely helpful in holding the last packs for me whilst I arrange... See more


Company details

  1. Tile Shop

Information provided by various external sources


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(3,521)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cam and CTD was so helpful

Cam and CTD was so helpful. I purchased some tiles before Christmas and he called to let me know when the shop was closing and they were happy to keep my order for collection after Christmas. Very personable. its great to still find good customer service. Thank you and look forward to ordering again with you soon. Mel

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast, curtious and attentive customer care

We ordered bathroom floor and wall tiles from their Newcastle branch. Unfortunately, whilst 3 out of 4 various size tile options were perfect, another set in a different size, had a slightly different pattern. When we complained, they acknowledged our issue and took them back without any argument, and supplied us more of the correct pattern. Emails and telephone call responses came very quickly and we were impressed by their care and speedy attention. I wish all suppliers could have their attitude to customer care.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Above, beyond and not unnoticed

I needed some tiles to match my existing bathroom, the only place that stocked them was here (they were being discontinued). Tim was extremely helpful in holding the last packs for me whilst I arranged a courier, as well as safely packaging and helping facilitate the shipping. Great communication and customer service throughout. The order was small value for CTD, but meant I've not needed to re-tile a whole bathroom, so a huge help for me. Above, beyond and not unnoticed.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

exceptional advice from one of your…

exceptional advice from one of your colleagues, I think his name was Tommy (I’m sorry if that’s wrong)
But I was looking for adhesive and wasn’t aware there were so many but he advised me on what would be best fitting for the job, for a young lad I was surprised at his knowledge & customer service.

Excellent.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, staff are all very knowledgeable and helpful, I have never had any difficulties at this store. Community based feel and very approachable.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great selection & helpful

Great selection of tiles and a friendly, knowledgeable team. Lewis was especially helpful, he guided us through the entire bathroom tile selection process and made everything easy and enjoyable. Really pleased with the service and would definitely recommend!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, Amy the manager was very knowledgeable about the products and helping make sure I had everything I needed, staff member Joel was very pleasant and didn't hesitate to help me load my van.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

I didn’t even know this place existed…

I didn’t even know this place existed in Poole until I did a a google search after the usual tile places left me wondering where to go! This company actually offers a service - Terry was knowledgeable, helpful and friendly. Great for trades and the public. I highly recommend.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

First class service

This was my first visit to the store.
To me, customer experience is everything.
The helpfulness and product knowledge I received was second to none.
Thankyou Matt for all your help.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Staff and Service

I recently returned to CTD Tiles in Coulsdon to source several products urgently required for a job. The team were extremely efficient, polite and provided excellent service throughout. I would not hesitate to recommend CTD Tiles and will certainly return for any future material requirements.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience. anndy was very helpful and welcoming not pushy sales guy … allowed us to take samples home and communication was very good especially when it came to delivering. Thanks Andy we will be returning and recommending you as always

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Excellent service and very pleased with the tiles. Tim and Nick had a great knowledge about all of their tiles and were really helpful to me in picking suitable ones, as well as choosing matching grout, suitable adhesive etc. Tim was particularly patient! Nothing was too much trouble, and I'm delighted with my finished bathroom with their tiles on the floor and walls.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Purchased tiles for Kitchen

Purchased tiles for Kitchen, brilliant choice, price very reasonable. Staff are very helpful and would definitely recommend to family and friends.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

A massive thank you to Sam at CTD Tiles Warrington. I contacted Sam last Friday and advised that our local CTD Tile shop has closed and we were short of tiles to finish our kitchen. I gave Sam the name of the tiles we required, she was straight on it and advised a delivery had come in to their shop in Warrington. She put aside the box of tiles we required and we collected the following day, driving from Huddersfield.
Sam was so helpful, informative, with a cheerful disposition. Thank you so much Sam for registering us on your system. CTD Warrington !! you have a wonderful employee who deserves recognition for her customer service. We will certainly use CTD again - HIGHLY RECOMMENDED.
Yvonne and Chris.

17 October 2025
Unprompted review

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